services.html

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   4 <title>Freeside Services</title>
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  10   <h6>Freeside Commercial Services</h6>
  11   <table cellpadding="0" cellspacing="0" class="servteal">
  12     <tr>
  13       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  14         Ivan Kohler &lt;ivan@sisd.com&gt; or phone +1 415 462 1624 </span> </th>
  15     </tr>
  16   </table>
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  19       <td  align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
  20         <h4>Installation service - your hardware </h4>
  21
  22           <p><b class="h4">$2000 </b>- Installation service<br>
  23             <br>
  24             Prefer your own hardware? This covers everything in the instructions,
  25             including writing an interface to your credit card and/or ACH processor,
  26             integration with your provisioning systems, setup of the signup server
  27             and self-service interface, and support through bringing the software
  28             live into a full production state.<br>
  29             <br>
  30             <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
  31             system.<br>
  32             This covers complete installation and configuration of the open-source,
  33             enterprise-grade Request Tracker ticketing system.</p>
  34
  35         <h6>Additional Installation service</h6>
  36
  37           <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
  38             or PostgreSQL backend.<br>
  39             <br>
  40             This covers complete installation, configuration, and integration
  41             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  42             migration from your previous RADIUS configuration.</p>
  43           <p><b class="h6">$2500</b> - Complete mail server (including migration
  44             from current mail server), or<br>
  45             <br>
  46             <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
  47             <br>
  48             This covers installation and configuration of a complete mail server
  49             solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
  50             filtering, user-configurable spam filtering, virtual domain capability,
  51             Freeside integration and migration from your current mail server.
  52             Typical timeframe is two weeks.<br>
  53             <br>
  54             <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
  55             or Rodopi, or<br>
  56             <br>
  57             <b class="h6">$3000</b> (est.) - Legacy data import from any other
  58             system<br>
  59             <br>
  60           This covers writing a custom script to import your legacy data and running
  61           test billings concurrently with your live billing to ensure trouble-free
  62           cut-over. </P>
  63       </td>
  64     </tr>
  65   </table>
  66
  67
  68   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top" > <h3>Training</h3></tr>
  71     <tr>
  72       <td align="left" valign="top"><blockquote>
  73           <p><b>$1000</b> - One day on-site training<br>
  74             <br>
  75             Half-day course for your sales and support representatives; time spent
  76             as-needed with system administrators and bookkeeper/collections folks.<br>
  77             <br>
  78             <b>$3000</b> - Three day on-site visit (two days training, one day
  79             live cutover)<br>
  80             <br>
  81             Typical training sessions consist of a half-day course for your system
  82             administrators, a half-day course for your bookkeeper/collections
  83             folks, and a full day course (or two half-day courses) for your sales
  84             and support representatives.</p>
  85         </blockquote></td>
  86     </tr>
  87     <tr>
  88       <th align="left" valign="top" > <h3>Support Contracts</h3></th>
  89     </tr>
  90     <tr>
  91       <td align="left" valign="top"> <blockquote>
  92           <p><b>$150/month</b> - Email support, emergency phone support<br>
  93             <br>
  94             Non-emergency support by email only; 24/7 emergency support via telephone
  95             or pager. Includes upgrades and optional offsite backup. Fixes for
  96             any problems caused by a bug in the Freeside software itself are included
  97             at no extra charge.<br>
  98             <br>
  99             <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
 100             <br>
 101             Email, instant messenger and phone support during business hours;
 102             24/7 emergency support via telephone or pager, for up to five incidents/month.
 103             Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
 104             Fixes for any problems caused by a bug in the Freeside software itself
 105             are included and not counted against the five incidents/month.<br>
 106             <br>
 107             <b>$750/month </b>- Unlimited email, IM and phone support with significant
 108             customizations<br>
 109             <br>
 110             Email, instant messenger and phone support during business hours;
 111             24/7 emergency support via telephone or pager, for an unlimited number
 112             of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
 113             of customizations.<br>
 114             <br>
 115             <b>$1500/month</b> - Sponsorship and unlimited support with major
 116             customizations<br>
 117             <br>
 118             Unlimited support as above, plus 32 hours/month of customizations.<br>
 119             All support contracts include remote upgrades (as desired, or scheduled
 120             regularly).<br>
 121             All support contracts include optional offsite backup service: Nightly,
 122             your database will be backup up, encrypted with your PGP/GPG public
 123             key, and transmitted to storage here. Your customer information is
 124             secure and can only be decrypted with your PGP/GPG private key.</p>
 125         </blockquote></td>
 126     </tr>
 127     <tr>
 128       <th align="left" valign="top" > <h3>Custimization</h3></th>
 129     </tr>
 130     <tr>
 131       <td align="left" valign="top" > <blockquote>
 132           <p><b>Customizations and extensions to the software are quoted on an
 133             individual basis. Is Freeside missing a feature crucial to you? Send
 134             a detailed description of your needs.</b></p>
 135         </blockquote></td>
 136     </tr>
 137   </table>
 138   <table cellpadding="0" cellspacing="0" class="servteal">
 139     <tr>
 140       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
 141         Ivan Kohler &lt;ivan@sisd.com&gt; or phone +1 415 462 1624 </span> </th>
 142     </tr>
 143   </table>
 144   <p>&nbsp;</p>
 145 </div>
 146
 147 { include('elements/footer.html'); }