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Freeside Commercial Services
For orders, a quotation or more information, contact Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624

Installation service - your hardware

$2000 - Installation service

Prefer your own hardware? This covers everything in the instructions, including writing an interface to your credit card and/or ACH processor, integration with your provisioning systems, setup of the signup server and self-service interface, and support through bringing the software live into a full production state.

$1000 - Installation of the Request Tracker ticketing system.
This covers complete installation and configuration of the open-source, enterprise-grade Request Tracker ticketing system.

Additional Installation service

$750 - Installation of FreeRADIUS server with MySQL or PostgreSQL backend.

This covers complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

$2500 - Complete mail server (including migration from current mail server), or

$1750 - Complete mail server (new ISPs - no migration)

This covers installation and configuration of a complete mail server solution, including SMTP, POP/IMAP (with SSL support), webmail, virus filtering, user-configurable spam filtering, virtual domain capability, Freeside integration and migration from your current mail server. Typical timeframe is two weeks.

$2500 (est.) - Legacy data import from QuickBooks or Rodopi, or

$3000 (est.) - Legacy data import from any other system

This covers writing a custom script to import your legacy data and running test billings concurrently with your live billing to ensure trouble-free cut-over.

Training

$1000 - One day on-site training

Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

$3000 - Three day on-site visit (two days training, one day live cutover)

Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales and support representatives.

Support Contracts

$150/month - Email support, emergency phone support

Non-emergency support by email only; 24/7 emergency support via telephone or pager. Includes upgrades and optional offsite backup. Fixes for any problems caused by a bug in the Freeside software itself are included at no extra charge.

$300/month - Email, IM and phone support with minor customizations

Email, instant messenger and phone support during business hours; 24/7 emergency support via telephone or pager, for up to five incidents/month. Includes upgrades, optional offsite backup, and 3 hours/month of customizations. Fixes for any problems caused by a bug in the Freeside software itself are included and not counted against the five incidents/month.

$750/month - Unlimited email, IM and phone support with significant customizations

Email, instant messenger and phone support during business hours; 24/7 emergency support via telephone or pager, for an unlimited number of incidents. Includes upgrades, optional offsite backup, and 12 hours/month of customizations.

$1500/month - Sponsorship and unlimited support with major customizations

Unlimited support as above, plus 32 hours/month of customizations.
All support contracts include remote upgrades (as desired, or scheduled regularly).
All support contracts include optional offsite backup service: Nightly, your database will be backup up, encrypted with your PGP/GPG public key, and transmitted to storage here. Your customer information is secure and can only be decrypted with your PGP/GPG private key.

Custimization

Customizations and extensions to the software are quoted on an individual basis. Is Freeside missing a feature crucial to you? Send a detailed description of your needs.
For orders, a quotation or more information, contact Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624

 

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