services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39             </ul>
  40
  41           <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
  42             Basic implementation service includes six months of support.
  43             <br>
  44           </p>
  45
  46 <!--
  47           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  48             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
  49             <br>
  50           </p>
  51 -->
  52
  53           <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
  54             Standard implementation service includes a full year of support.
  55             <br>
  56           </p>
  57
  58           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  59             Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
  60             <br>
  61           </p>
  62
  63           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  64
  65       </td>
  66     </tr>
  67   </table>
  68
  69 </td></tr></table>
  70 <br>
  71 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  72   <tr><td align="center" valign="top">
  73
  74   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  75     <tr>
  76       <th align="left" valign="top"><h3>Additional implementation services</h3>
  77       </th>
  78     </tr>
  79     <tr>
  80       <td align="left" valign="top">
  81
  82           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  83             This service include complete installation, configuration, and integration
  84             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  85             migration from your previous RADIUS configuration.</p>
  86           <p>
  87             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  88             <b>Legacy data import from any other
  89             system</b> - (est.) <b class="h6">$4900</b><br>
  90           Service includes writing custom import scripts to migrate your legacy data, refind by
  91           test billing runs concurrently with your live billing to ensure trouble-free
  92           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  93       </td>
  94     </tr>
  95   </table>
  96
  97 </td></tr></table>
  98 <br>
  99 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 100   <tr><td align="center" valign="top">
 101
 102   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 103     <tr>
 104       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
 105     </tr>
 106     <tr>
 107       <td align="left" valign="top">
 108
 109 <table class="support-plans">
 110
 111   <tr>
 112     <th><!--<B>Services included</B>--></th>
 113     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 114     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 115     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 116     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 117     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 118     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 119     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 120   </tr>
 121
 122   <tr>
 123     <th><!--<B>Services included</B>--></th>
 124     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 125     <th>Standard support</th>
 126     <th>Most popular support level</th>
 127     <th>Large customizations</th>
 128     <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
 129     <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
 130   </tr>
 131
 132   <tr>
 133     <td>Monthly cost</td>
 134     <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
 135     <td><B>$395</B></td>
 136     <td><B>$800</B></td>
 137     <td><B>$1600</B></td>
 138     <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
 139     <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
 140   </tr>
 141
 142   <tr>
 143     <td>Upgrades</td>
 144     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 145     <td><span class="yes">&#x2714;</span></td>
 146     <td><span class="yes">&#x2714;</span></td>
 147     <td><span class="yes">&#x2714;</span></td>
 148     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 149     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 150   </tr>
 151
 152   <tr>
 153     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 154     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 155     <td><span class="smyes">optional</span></td>
 156     <td><span class="smyes">optional</span></td>
 157     <td><span class="smyes">optional</span></td>
 158     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 159     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 160   </tr>
 161
 162   <tr>
 163     <td>Email support</td>
 164     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 165     <td><span class="yes">&#x2714;</span></td>
 166     <td><span class="yes">&#x2714;</span></td>
 167     <td><span class="yes">&#x2714;</span></td>
 168     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 169     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 170   </tr>
 171
 172   <tr>
 173     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 174     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 175     <td><span class="yes">&#x2714;</span></td>
 176     <td><span class="yes">&#x2714;</span></td>
 177     <td><span class="yes">&#x2714;</span></td>
 178     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 179     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 180   </tr>
 181
 182   <tr>
 183     <td>Support for VoIP/CDR billing and multiple companies</td>
 184     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 185     <td><span class="yes">&#x2714;</span></td>
 186     <td><span class="yes">&#x2714;</span></td>
 187     <td><span class="yes">&#x2714;</span></td>
 188     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 189     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 190   </tr>
 191
 192   <tr>
 193     <td>24/7 emergency support</td>
 194     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 195     <td><span class="no">&#x2716;</span></td>
 196     <td><span class="yes">&#x2714;</span></td>
 197     <td><span class="yes">&#x2714;</span></td>
 198     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 199     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 200   </tr>
 201
 202   <tr>
 203     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 204     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 205     <td><span class="smyes">2&frac12; hours</span></td>
 206     <td><span class="smyes">8 hours</span></td>
 207     <td><span class="smyes">20 hours</span></td>
 208     <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
 209     <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
 210   </tr>
 211
 212 <!-- we still do this for gold+, just trying to make the feature list more
 213      concise
 214   <tr>
 215     <td>Dedicated project manager</td>
 216     <td><span class="no">&#x2716;</td>
 217     <td><span class="no">&#x2716;</td>
 218     <td><span class="yes">&#x2714;</span></td>
 219     <td><span class="yes">&#x2714;</span></td>
 220     <td><span class="yes">&#x2714;</span></td>
 221     <td><span class="yes">&#x2714;</span></td>
 222   </tr>
 223 -->
 224
 225   <tr>
 226     <td>Direct access to all developers and staff</td>
 227     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 228     <td><span class="no">&#x2716;</td>
 229     <td><span class="no">&#x2716;</td>
 230     <td><span class="yes">&#x2714;</span></td>
 231     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 232     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 233   </tr>
 234
 235   <tr>
 236     <td>Lead role in defining product roadmap</td>
 237     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 238     <td><span class="no">&#x2716;</td>
 239     <td><span class="no">&#x2716;</td>
 240     <td><span class="no">&#x2716;</td>
 241     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 242     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 243   </tr>
 244
 245   <tr>
 246     <td>Dedicated senior developer</td>
 247     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 248     <td><span class="no">&#x2716;</td>
 249     <td><span class="no">&#x2716;</td>
 250     <td><span class="no">&#x2716;</td>
 251     <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</td>
 252     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 253   </tr>
 254
 255 <!--
 256   <tr>
 257     <td>Ivan</td>
 258     <td><span class="no">&#x2716;</td>
 259     <td><span class="no">&#x2716;</td>
 260     <td><span class="no">&#x2716;</td>
 261     <td><span class="no">&#x2716;</td>
 262     <td><span class="no">&#x2716;</td>
 263     <td><span class="yes">&#x2714;</span></td>
 264   </tr>
 265 -->
 266
 267   <tr>
 268     <td>Discount on additional work<br>(consulting or customizations)</td>
 269     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 270     <td><B>15%</B></td>
 271     <td><B>25%</B></td>
 272     <td><B>30%</B></td>
 273     <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
 274     <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
 275   </tr>
 276
 277 </table>
 278
 279 </table>
 280
 281
 282 </td></tr></table>
 283 <br>
 284 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 285   <tr><td align="center" valign="top">
 286
 287   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 288     <tr>
 289       <th align="left" valign="top"><h3>Additional support services</h3>
 290       </th>
 291     </tr>
 292     <tr>
 293       <td align="left" valign="top">
 294
 295           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 296             This add-on support service supports High Availability
 297             configurations.  It includes support for streaming replication,
 298             hot standby and failover, as well as 24/7 proactive failover
 299             monitoring.
 300             </p>
 301          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 302             This add-on support service includes discount access to the SureTax
 303             service, providing a feed of up-to-date taxation data integrated
 304             into Freeside for tax calculation.
 305             </p>
 306       </td>
 307     </tr>
 308   </table>
 309
 310 </td></tr></table>
 311 <br>
 312 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 313   <tr><td align="center" valign="top">
 314
 315   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 316     <tr>
 317       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 318     </tr>
 319     <tr>
 320       <td align="left" valign="top">
 321           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 322             Half-day course for your sales and support representatives; time spent
 323             as-needed with system administrators and bookkeeper/collections folks.<br>
 324             <br>
 325             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 326             Typical training sessions consist of a half-day course for your system
 327             administrators, a half-day course for your bookkeeper/collections
 328             folks, and a full day course (or two half-day courses) for your sales
 329             and support representatives.<br>
 330             <br>
 331             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 332             Typical training sessions consist of a day course for your system
 333             administrators, a day course for your bookkeeper/collections folks,
 334             and two full day courses for your sales and support representatives.
 335         </td>
 336     </tr>
 337   </table>
 338
 339 </td></tr></table>
 340 <br>
 341 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 342   <tr><td align="center" valign="top">
 343
 344   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 345
 346     <tr>
 347       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 348     </tr>
 349     <tr>
 350       <td align="left" valign="top">
 351           <p>Customizations and extensions to the software can be quoted on an
 352             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 353         </td>
 354     </tr>
 355   </table>
 356
 357 </td></tr></table>
 358 <br>
 359
 360 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 361 <br><br>
 362
 363 </div>
 364
 365 { include('elements/footer.html'); }