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Services

Implementation services

All implementation services include:

  • Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  • Installation and skinning of the customer signup and self-service portal
  • Integration with your credit card and/or E-check processor
  • For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  • For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  • Remote training session
  • Support through bringing the software live and into production

Basic implementation service - $2950
Basic implementation service includes six months of support.

Standard implementation service - $3900
Standard implementation service includes a full year of support.

Deluxe implementation package - $7900
Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.

Looking for these implementation services including hardware? See our products.


Additional implementation services

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

Legacy data import from BillMax, Platypus or Rodopi - (est.) $3900
Legacy data import from any other system - (est.) $4900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)


Support Contracts

Bronze Silver Gold Platinum Diamond Emerald
Basic maintenance only Standard support Most popular support level Large customizations Extensive customizations Dedicated developer
Monthly cost $195 $395 $800 $1600 $3200 $6400
Upgrades
CardFortress offsite credit card storage
(for PCI compliance)
optional optional optional optional optional optional
Email support
Phone and IM support
(9am-8pm Eastern / 6am-5pm Pacific)
Support for VoIP/CDR billing and multiple companies
24/7 emergency support
Customization hours per month
(with "rollover" for unused time)
2½ hours 8 hours 20 hours 48 hours 100 hours
Direct access to all developers and staff
Lead role in defining product roadmap
Dedicated senior developer
Discount on additional work
(consulting or customizations)
10% 15% 25% 30% 40% 50%

Additional support services

High Availability / Replication - $395/month
This add-on support service supports High Availability configurations. It includes support for streaming replication, hot standby and failover, as well as 24/7 proactive failover monitoring.

SureTax telecom taxation - $495/month
This add-on support service includes discount access to the SureTax service, providing a feed of up-to-date taxation data integrated into Freeside for tax calculation.


Training

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales and support representatives.

One week on-site visit (four days training, one day live cutover) - $5400
Typical training sessions consist of a day course for your system administrators, a day course for your bookkeeper/collections folks, and two full day courses for your sales and support representatives.


Customization

Customizations and extensions to the software can be quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.


For orders, a quotation or more information, contact sales@freeside.biz or phone +1 415 462 1624

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