services.html

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   4 <title>Freeside Services</title>
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   8
   9   <h6>Services</h6>
  10
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
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  20 <table align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30           <p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
  32             <br>
  33           </p>
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  40 <br>
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  46       <th align="left" valign="top"><h3>Additional installation services</h3>
  47       </th>
  48     </tr>
  49     <tr>
  50       <td align="left" valign="top">
  51
  52           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
  53             This service include complete installation, configuration, and integration
  54             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  55             migration from your previous RADIUS configuration.</p>
  56           <p>
  57             <b>Complete mail server (including migration from current mail server) - </b><b class="h6">$2500</b>, or<br>
  58             <b>Complete mail server (new ISPs - no migration)</b> - <b class="h6">$1750</b><br>
  59             This service includes installation and configuration of a complete mail server
  60             solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
  61             filtering, user-configurable spam filtering, virtual domain capability,
  62             Freeside integration and migration from your current mail server.
  63             Typical timeframe is two weeks.<br>
  64             <br>
  65             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2500</b>, or<br>
  66             <b>Legacy data import from any other
  67             system</b> - (est.) <b class="h6">$3000</b><br>
  68           Service includes writing a custom script to import your legacy data and running
  69           test billings concurrently with your live billing to ensure trouble-free
  70           cut-over. </P>
  71       </td>
  72     </tr>
  73   </table>
  74
  75 </td></tr></table>
  76 <br>
  77 <table align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  80   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
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  82       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  83     </tr>
  84     <tr>
  85       <td align="left" valign="top">
  86             <p>All support contracts include:</p>
  87             <ul class="indented">
  88               <li>Quarterly upgrades.
  89               <li>Optional offsite backup.
  90               <li>Hotfixes for any bugs in the Freeside software itself.
  91               <li>24/7 emergency support via telephone or pager.
  92             </ul>
  93             <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades
  94             <ul class="indented">
  95               <li>Non-emergency support via email.
  96               <li>10% discount on additional consulting or customization work.
  97             </ul>
  98             <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations
  99             <ul class="indented">
 100               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 101               <li>2 hours/month of customizations.
 102               <li>20% discount on additional consulting or customization work.
 103             </ul>
 104             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
 105             <ul class="indented">
 106               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 107               <li>Direct access to all company developers and staff.
 108               <li>12 hours/month of customizations.
 109               <li>30% discount on additional consulting or customization work.
 110             </ul>
 111             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 112             <ul class="indented">
 113               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 114               <li>Direct access to all company developers and staff.
 115               <li>28 hours/month of customizations.
 116               <li>40% discount on additional consulting or customization work.
 117             </ul>
 118             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 119             <ul class="indented">
 120               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 121               <li>Direct access to all company developers and staff.
 122               <li>60 hours/month of customizations.
 123               <li>50% discount on additional consulting or customization work.
 124             </ul>
 125         </td>
 126     </tr>
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 129   </table>
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 131 </td></tr></table>
 132 <br>
 133 <table align="center" cellpadding="0" cellspacing="0" class="tblprod">
 134   <tr><td align="center" valign="top">
 135
 136   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 137     <tr>
 138       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 139     </tr>
 140     <tr>
 141       <td align="left" valign="top">
 142           <p><b>One day on-site training</b> - <b class="h6">$1600</b><br>
 143             Half-day course for your sales and support representatives; time spent
 144             as-needed with system administrators and bookkeeper/collections folks.<br>
 145             <br>
 146             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3200</b><br>
 147             Typical training sessions consist of a half-day course for your system
 148             administrators, a half-day course for your bookkeeper/collections
 149             folks, and a full day course (or two half-day courses) for your sales
 150             and support representatives.</p>
 151         </td>
 152     </tr>
 153   </table>
 154
 155 </td></tr></table>
 156 <br>
 157 <table align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 160   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
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 162     <tr>
 163       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 164     </tr>
 165     <tr>
 166       <td align="left" valign="top">
 167           <p>Customizations and extensions to the software are quoted on an
 168             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 169         </td>
 170     </tr>
 171   </table>
 172
 173 </td></tr></table>
 174 <br>
 175
 176 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 177 <br><br>
 178
 179 </div>
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 181 { include('elements/footer.html'); }