hopefully make support contract section easier to understand

diff --git a/services.html b/services.html
index f9eddad..51f8c6e 100644 (file)
--- a/services.html
+++ b/services.html
@@ -83,29 +83,45 @@
     </tr>
     <tr> 
       <td align="left" valign="top">
-            <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
-            <br><br>
-            <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
-            Non-emergency support via email; 24/7 emergency support via telephone
-            or pager.  10% discount on additional consulting or customization work.<br>
-            <br>
-            <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
-            Email, instant messenger and phone support during business hours; 
-            24/7 emergency support via telephone or pager, for up to five incidents/month. 
-            Includes 2 hours/month of customizations.  20% discount on additional consulting or customization work.<br>
-            <br>
-            <b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations<br>
-            Email, instant messenger and phone support during business hours; 
-            24/7 emergency support via telephone or pager, for an unlimited number 
-            of incidents.  Direct access to all company developers and staff.  Includes 12 hours/month 
-            of customizations.  30% discount on additional consulting or customization work.<br>
-            <br>
-            <b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
-            Unlimited support as above including direct access to all company developers and staff, plus 28 hours/month of customizations.  40% discount on additional consulting or customization work.<br>
-            <br>
-            <b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
-            Unlimited support as above including direct access to all company developers and staff, plus 60 hours/month of customizations.  50% discount on additional consulting or customization work.<br>
-            </p>
+            <p>All support contracts include:</p>
+            <ul class="indented">
+              <li>Quarterly upgrades.
+              <li>Optional offsite backup.
+              <li>Hotfixes for any bugs in the Freeside software itself.
+              <li>24/7 emergency support via telephone or pager.
+            </ul>
+            <p><b>Bronze</b> - <b class="h6">$150/month</b> - Email support and upgrades
+            <ul class="indented">
+              <li>Non-emergency support via email.
+              <li>10% discount on additional consulting or customization work.
+            </ul>
+            <p><b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations
+            <ul class="indented">
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+              <li>2 hours/month of customizations.
+              <li>20% discount on additional consulting or customization work.
+            </ul>
+            <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
+            <ul class="indented">
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+              <li>Direct access to all company developers and staff.
+              <li>12 hours/month of customizations.
+              <li>30% discount on additional consulting or customization work.
+            </ul>
+            <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
+            <ul class="indented">
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+              <li>Direct access to all company developers and staff.
+              <li>28 hours/month of customizations.
+              <li>40% discount on additional consulting or customization work.
+            </ul>
+            <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
+            <ul class="indented">
+              <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
+              <li>Direct access to all company developers and staff.
+              <li>60 hours/month of customizations.
+              <li>50% discount on additional consulting or customization work.
+            </ul>
         </td>
     </tr>