services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
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  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30           <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
  32             <br>
  33           </p>
  34
  35           <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
  36             Basic implementation service as above, with a full year of support.
  37             <br>
  38           </p>
  39
  40 <!--
  41           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  42             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
  43             <br>
  44           </p>
  45 -->
  46
  47           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  48             Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
  49             <br>
  50           </p>
  51
  52       </td>
  53     </tr>
  54   </table>
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  56 </td></tr></table>
  57 <br>
  58 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  62     <tr>
  63       <th align="left" valign="top"><h3>Additional implementation services</h3>
  64       </th>
  65     </tr>
  66     <tr>
  67       <td align="left" valign="top">
  68
  69           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  70             This service include complete installation, configuration, and integration
  71             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  72             migration from your previous RADIUS configuration.</p>
  73           <p>
  74             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
  75             <b>Legacy data import from any other
  76             system</b> - (est.) <b class="h6">$3900</b><br>
  77           Service includes writing custom import scripts to migrate your legacy data, refind by
  78           test billing runs concurrently with your live billing to ensure trouble-free
  79           cut-over.</P>
  80       </td>
  81     </tr>
  82   </table>
  83
  84 </td></tr></table>
  85 <br>
  86 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  89   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  90     <tr>
  91       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  92     </tr>
  93     <tr>
  94       <td align="left" valign="top">
  95             <p>All support contracts include:</p>
  96             <ul class="indented">
  97               <li>Quarterly upgrades.
  98               <li>Offsite backup (optional).
  99               <li>Temporary replacement server available
 100               <li>24/7 emergency support via telephone or pager.
 101             </ul>
 102             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
 103             <ul class="indented">
 104               <li>Non-emergency support via email.
 105               <li>10% discount on additional consulting or customization work.
 106             </ul>
 107             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
 108             <ul class="indented">
 109               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 110               <li>3 hours/month of customizations.
 111               <li>20% discount on additional consulting or customization work.
 112             </ul>
 113             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
 114             <ul class="indented">
 115               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 116               <li>Direct access to all company developers and staff.
 117               <li>10 hours/month of customizations.
 118               <li>30% discount on additional consulting or customization work.
 119             </ul>
 120             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 121             <ul class="indented">
 122               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 123               <li>Direct access to all company developers and staff.
 124               <li>24 hours/month of customizations.
 125               <li>40% discount on additional consulting or customization work.
 126             </ul>
 127             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 128             <ul class="indented">
 129               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 130               <li>Direct access to all company developers and staff.
 131               <li>52 hours/month of customizations.
 132               <li>50% discount on additional consulting or customization work.
 133             </ul>
 134         </td>
 135     </tr>
 136
 137    </tr>
 138   </table>
 139
 140 </td></tr></table>
 141 <br>
 142 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 145   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 146     <tr>
 147       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 148     </tr>
 149     <tr>
 150       <td align="left" valign="top">
 151           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 152             Half-day course for your sales and support representatives; time spent
 153             as-needed with system administrators and bookkeeper/collections folks.<br>
 154             <br>
 155             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 156             Typical training sessions consist of a half-day course for your system
 157             administrators, a half-day course for your bookkeeper/collections
 158             folks, and a full day course (or two half-day courses) for your sales
 159             and support representatives.</p>
 160         </td>
 161     </tr>
 162   </table>
 163
 164 </td></tr></table>
 165 <br>
 166 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 171     <tr>
 172       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 173     </tr>
 174     <tr>
 175       <td align="left" valign="top">
 176           <p>Customizations and extensions to the software are quoted on an
 177             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 178         </td>
 179     </tr>
 180   </table>
 181
 182 </td></tr></table>
 183 <br>
 184
 185 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 186 <br><br>
 187
 188 </div>
 189
 190 { include('elements/footer.html'); }