Basic implementation service - $2450
Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.

Standard implementation service - $3900
Basic implementation service as above, with a full year of support.

Deluxe implementation package - $7900
Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.

Installation of FreeRADIUS server with MySQL or PostgreSQL backend - $900
This service include complete installation, configuration, and integration of the advanced, open-source FreeRADIUS RADIUS server, as well as migration from your previous RADIUS configuration.

Legacy data import from QuickBooks or Rodopi - (est.) $2950, or
Legacy data import from any other system - (est.) $3900
Service includes writing custom import scripts to migrate your legacy data, refind by test billing runs concurrently with your live billing to ensure trouble-free cut-over.

All support contracts include:

• Quarterly upgrades.
• Offsite backup (optional).
• Temporary replacement server available
• 24/7 emergency support via telephone or pager.

Bronze - $195/month - Email support and upgrades

• Non-emergency support via email.
• 10% discount on additional consulting or customization work.

Silver - $395/month - Email, IM and phone support with minor customizations

• Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
• 3 hours/month of customizations.
• 20% discount on additional consulting or customization work.

Gold - $800/month - Unlimited email, IM and phone support, direct developer access and significant customizations

• Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
• Direct access to all company developers and staff.
• 10 hours/month of customizations.
• 30% discount on additional consulting or customization work.

Platinum - $1600/month - Sponsorship and unlimited support, direct developer access and substantial customizations

• Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
• Direct access to all company developers and staff.
• 24 hours/month of customizations.
• 40% discount on additional consulting or customization work.

Diamond - $3200/month - Sponsorship and unlimited support, direct developer access and major customizations

• Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
• Direct access to all company developers and staff.
• 52 hours/month of customizations.
• 50% discount on additional consulting or customization work.

One day on-site training - $2450
Half-day course for your sales and support representatives; time spent as-needed with system administrators and bookkeeper/collections folks.

Three day on-site visit (two days training, one day live cutover) - $3900
Typical training sessions consist of a half-day course for your system administrators, a half-day course for your bookkeeper/collections folks, and a full day course (or two half-day courses) for your sales and support representatives.

Customizations and extensions to the software are quoted on an individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.