services.html

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   4 <title>Freeside Services</title>
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   9   <h6>Services</h6>
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@sisd.com&gt; or phone +1 415 462 1624 </span> </th>
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  25       <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
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  28       <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
  29
  30           <p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
  32             <br>
  33           </p>
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  40 <br>
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  46       <th align="left" valign="top"><h3>Additional installation services</h3>
  47       </th>
  48     </tr>
  49     <tr>
  50       <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
  51
  52           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
  53             This service include complete installation, configuration, and integration
  54             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  55             migration from your previous RADIUS configuration.</p>
  56           <p>
  57             <b>Complete mail server (including migration from current mail server) - </b><b class="h6">$2500</b>, or<br>
  58             <b>Complete mail server (new ISPs - no migration)</b> - <b class="h6">$1750</b><br>
  59             This service includes installation and configuration of a complete mail server
  60             solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
  61             filtering, user-configurable spam filtering, virtual domain capability,
  62             Freeside integration and migration from your current mail server.
  63             Typical timeframe is two weeks.<br>
  64             <br>
  65             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2500</b>, or<br>
  66             <b>Legacy data import from any other
  67             system</b> - (est.) <b class="h6">$3000</b><br>
  68           Service includes writing a custom script to import your legacy data and running
  69           test billings concurrently with your live billing to ensure trouble-free
  70           cut-over. </P>
  71       </td>
  72     </tr>
  73   </table>
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  75 </td></tr></table>
  76 <br>
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  82       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  83     </tr>
  84     <tr>
  85       <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
  86             <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
  87             <br><br>
  88             <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
  89             Non-emergency support via email; 24/7 emergency support via telephone
  90             or pager.<br>
  91             <br>
  92             <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
  93             Email, instant messenger and phone support during business hours;
  94             24/7 emergency support via telephone or pager, for up to five incidents/month.
  95             Includes 3 hours/month of customizations.<br>
  96             <br>
  97             <b>Gold</b> - <b class="h6">$750/month</b> - Unlimited email, IM and phone support with customizations<br>
  98             Email, instant messenger and phone support during business hours;
  99             24/7 emergency support via telephone or pager, for an unlimited number
 100             of incidents. Includes 12 hours/month
 101             of customizations.<br>
 102             <br>
 103             <b>Platinum</b> - <b class="h6">$1500/month</b> - Sponsorship and unlimited support with major customizations<br>
 104             Unlimited support as above, plus 30 hours/month of customizations.<br>
 105             </p>
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 119       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 120     </tr>
 121     <tr>
 122       <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
 123           <p><b>One day on-site training</b> - <b class="h6">$1600</b><br>
 124             Half-day course for your sales and support representatives; time spent
 125             as-needed with system administrators and bookkeeper/collections folks.<br>
 126             <br>
 127             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3200</b><br>
 128             Typical training sessions consist of a half-day course for your system
 129             administrators, a half-day course for your bookkeeper/collections
 130             folks, and a full day course (or two half-day courses) for your sales
 131             and support representatives.</p>
 132         </td>
 133     </tr>
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 137 <br>
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 144       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 145     </tr>
 146     <tr>
 147       <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
 148           <p>Customizations and extensions to the software are quoted on an
 149             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 150         </td>
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 154 </td></tr></table>
 155 <br>
 156
 157 <b>For orders, a quotation or more information, contact <a href="mailto:sales@sisd.com">sales@sisd.com</a> or phone +1 415 462 1624</b>
 158 <br><br>
 159
 160 </div>
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