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   4 <title>Freeside billing and trouble ticketing</title>
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  16           <td height="10">&nbsp;</td>
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  23             <h2>Freeside News...</h2></td>
  24           <td width="9" height="20">&nbsp;</td>
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  27           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  30                 <td width="115" align="right" valign="top"><b>Feb 19 2007:</b></td>
  31                 <td width="*">New web site!</td>
  32               </tr>
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  34                 <td width="115" align="right" valign="top"><b>Feb 16 2007:</b></td>
  35                 <td width="*">1.7.2 released</td>
  36               </tr>
  37               <tr align="left" valign="top">
  38                 <td width="115" align="right" valign="top"><b>Feb 9 2007:</b></td>
  39                 <td width="*">Web demo updated to 1.7.2</td>
  40               </tr>
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  42                 <td width="115" align="right" valign="top"><b>Nov&nbsp;7-9&nbsp;2006:</b></td>
  43                 <td width="*">Exhibited at <a href="http://www.ispcon.com/" target="_blank" id="teal">ISPCON</a>,
  44                   booth 311</td>
  45               </tr>
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  47                 <td width="115" align="right" valign="top"><b>Nov 5 2006:</b></td>
  48                 <td width="*">Web demo updated to 1.7.1</td>
  49               </tr>
  50               <tr align="left" valign="top">
  51                 <td width="115" align="right" valign="top"><b>July&nbsp;17-19&nbsp;2006:</b>
  52                 </td>
  53                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/" target="_blank" id="teal">HostingCon</a>,
  54                   booth 618</td>
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  57                 <td width="115" align="right" valign="top"><b>May 22 2006:</b></td>
  58                 <td width="*"><a href="/pipermail/freeside-users/2006-May/005134.html" target="_blank" id="teal">1.5.8
  59                   released</a></td>
  60               </tr>
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  62                 <td width="115"  align="right" valign="top"><b>May 21 2006:</b></td>
  63                 <td width="*">Web demo and documentation updated to 1.7.0</td>
  64               </tr>
  65               <tr align="left" valign="top">
  66                 <td width="115" align="right" valign="top"><b>May&nbsp;16-18&nbsp;2006:</b></td>
  67                 <td width="*">Exhibited at <a href="http://www.ispcon.com/Spring2006/" target="_blank" id="teal">ISPCON</a>,
  68                   booth 110-F</td>
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  84             <h4>Freeside offers business solutions:</h4>
  85             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $2950 shipped!<br>
  86               <br>
  87               <a href="services.html#install">Installation service</a>: Installation on your hardware and complete support to get you up and running.<br>
  88               <br>
  89               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  90               <br>
  91               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
  92               <br>
  93               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
  94               <br>
  95               <br>
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 101       <img src="imgs/freedom.gif" alt=" ">
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 105     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 106       <p>Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 107       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 108         software for their automation needs.<br>
 109         <br>
 110         For complete, easy deployment and maintenance, Freeside is available on
 111         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">installation service</a> is also available.<br>
 112 <!--
 113         <br>
 114 <b>Freeside's 100% web-based</b> user interface requires no
 115         client installation of any kind. Comprehensive customer <b></b>self-care
 116         and reseller interfaces empower your customers and resellers, and reduce
 117         your staffing costs.<b></b><b></b></p>
 118 -->
 119
 120       <a href="webdemo.html"><img src="imgs/screen3.gif" alt="web demo" border="0" align="right" class="rightFloat"></a>
 121
 122       <h6>KEY FEATURES</h6>
 123
 124       <h4><b></b>BILLING</h4>
 125
 126       <ul>
 127         <li> Flexible pricing and rating plans including anniversary billing,
 128           pro-rating, usage based billing and more.  Plug-in system allows easy
 129           addition of new pricing plans. </li>
 130         <li> VoIP rating and billing, including DID inventory, rate plans, free
 131           minutes, caps, and 800# billing.</li>
 132         <li> Real-time credit card and electronic check processing with all major
 133           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 134       </ul>
 135       <h4>TICKETING</h4>
 136       <ul>
 137         <li> Complete, integrated trouble ticketing system included, based on
 138           Request Tracker from Best Practical Solutions </li>
 139         <li> Auto-responds to customer email, assigns a ticket number and allows
 140           your staff to track requests collaboratively </li>
 141         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 142           customizable workflow, and more. </li>
 143       </ul>
 144       <h4>CUSTOMER SERVICE</h4>
 145       <ul>
 146         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 147         <li>Customer self-care including invoice viewing, one-time and recurring
 148           payments, adding and removing services, and password changes. </li>
 149         <li>Simple API available to write your own self-service pages or applications.</li>
 150       </ul>
 151       <h4>RESELLERS</h4>
 152       <ul>
 153         <li>Unlimited resellers with branded invoices, individual pricing and
 154           payment gateways.</li>
 155         <li>Virtualized reseller access allows resellers access to only their
 156           own customers.</li>
 157         <li>Flexible, fine-grained access control<br>
 158         </li>
 159       </ul>
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