3 # Any configuration directives you include here will override
4 # RT's default configuration file, RT_Config.pm
6 # To include a directive here, just copy the equivalent statement
7 # from RT_Config.pm and change the value. We've included a single
10 # If this file includes non-ASCII characters, it must be encoded in
13 # This file is actually a perl module, so you can include valid
16 # The converse is also true, if this file isn't valid perl, you're
17 # going to run into trouble. To check your SiteConfig file, use
20 # perl -c /path/to/your/etc/RT_SiteConfig.pm
22 #Set( $rtname, 'example.com');
24 # These settings should have been inserted by the initial Freeside install.
25 # Sometimes you may want to change domain, timezone, or freeside::URL later,
26 # everything else should probably stay untouched.
28 Set($rtname, '%%%RT_DOMAIN%%%');
29 Set($Organization, '%%%RT_DOMAIN%%%');
31 Set($Timezone, '%%%RT_TIMEZONE%%%');
33 Set($WebRemoteUserAuth, 1);
34 Set($WebFallbackToInternal, 1); #no
35 Set($WebRemoteUserAutocreate, 1);
37 $RT::URI::freeside::IntegrationType = 'Internal';
38 $RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
40 $RT::URI::freeside::URL =~ m(^(https?://[^/]+)(/.*)?$)i;
42 Set($WebPath, "$2/rt");
44 Set($DatabaseHost , '');
46 # These settings are user-editable.
48 Set($UsernameFormat, 'verbose'); #back to concise to hide email addresses
51 #Set($DefaultSummaryRows, 10);
53 Set($MessageBoxWidth, 80);
54 Set($MessageBoxRichTextHeight, 368);
56 #redirects to ticket display on quick create
57 #Set($DisplayTicketAfterQuickCreate, 1);
59 #Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
62 # Define default lifecycle to include resolved_quiet status workflow
65 initial => [qw(new)], # loc_qw
66 active => [qw(open stalled)], # loc_qw
67 inactive => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
71 on_merge => 'resolved',
74 reminder_on_open => 'open',
75 reminder_on_resolve => 'resolved',
79 "" => [qw(new open resolved)],
81 # from => [ to list ],
82 new => [qw(open stalled resolved resolved_quiet rejected deleted)],
83 open => [qw(new stalled resolved resolved_quiet rejected deleted)],
84 stalled => [qw(new open rejected resolved resolved_quiet deleted)],
85 resolved => [qw(new open stalled rejected deleted)],
86 resolved_quiet => [qw(resolved)],
87 rejected => [qw(new open stalled resolved resolved_quiet deleted)],
88 deleted => [qw(new open stalled rejected resolved resolved_quiet)],
92 '* -> deleted' => 'DeleteTicket',
93 '* -> *' => 'ModifyTicket',
96 'new -> open' => { label => 'Open It', update => 'Respond' },
97 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
98 'new -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
99 'new -> rejected' => { label => 'Reject', update => 'Respond' },
100 'new -> deleted' => { label => 'Delete', },
101 'open -> stalled' => { label => 'Stall', update => 'Comment' },
102 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
103 'open -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
104 'open -> rejected' => { label => 'Reject', update => 'Respond' },
105 'stalled -> open' => { label => 'Open It', },
106 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
107 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
108 'deleted -> open' => { label => 'Undelete', },
111 # don't change lifecyle of the approvals, they are not capable to deal with
114 initial => [ 'new' ],
115 active => [ 'open', 'stalled' ],
116 inactive => [ 'resolved', 'rejected', 'deleted' ],
120 on_merge => 'resolved',
121 reminder_on_open => 'open',
122 reminder_on_resolve => 'resolved',
126 '' => [qw(new open resolved)],
128 # from => [ to list ],
129 new => [qw(open stalled resolved rejected deleted)],
130 open => [qw(new stalled resolved rejected deleted)],
131 stalled => [qw(new open rejected resolved deleted)],
132 resolved => [qw(new open stalled rejected deleted)],
133 rejected => [qw(new open stalled resolved deleted)],
134 deleted => [qw(new open stalled rejected resolved)],
137 '* -> deleted' => 'DeleteTicket',
138 '* -> rejected' => 'ModifyTicket',
139 '* -> *' => 'ModifyTicket',
142 'new -> open' => { label => 'Open It', update => 'Respond' },
143 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
144 'new -> rejected' => { label => 'Reject', update => 'Respond' },
145 'new -> deleted' => { label => 'Delete', },
146 'open -> stalled' => { label => 'Stall', update => 'Comment' },
147 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
148 'open -> rejected' => { label => 'Reject', update => 'Respond' },
149 'stalled -> open' => { label => 'Open It', },
150 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
151 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
152 'deleted -> open' => { label => 'Undelete', },
157 # Lifecycle 'default' from RT_Config.pm
158 # Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
159 # to suppress the 'resolve_quiet' ticket status
161 hide_resolve_quiet => {
162 initial => [qw(new)], # loc_qw
163 active => [qw(open stalled)], # loc_qw
164 inactive => [qw(resolved rejected deleted)], # loc_qw
168 on_merge => 'resolved',
170 denied => 'rejected',
171 reminder_on_open => 'open',
172 reminder_on_resolve => 'resolved',
176 "" => [qw(new open resolved)],
178 # from => [ to list ],
179 new => [qw( open stalled resolved rejected deleted)],
180 open => [qw(new stalled resolved rejected deleted)],
181 stalled => [qw(new open rejected resolved deleted)],
182 resolved => [qw(new open stalled rejected deleted)],
183 rejected => [qw(new open stalled resolved deleted)],
184 deleted => [qw(new open stalled rejected resolved )],
187 '* -> deleted' => 'DeleteTicket',
188 '* -> *' => 'ModifyTicket',
191 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
192 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
193 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
194 'new -> deleted' => { label => 'Delete', }, # loc{label}
195 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
196 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
197 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
198 'stalled -> open' => { label => 'Open It', }, # loc{label}
199 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
200 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
201 'deleted -> open' => { label => 'Undelete', }, # loc{label}
204 # don't change lifecyle of the approvals, they are not capable to deal with
207 initial => [ 'new' ],
208 active => [ 'open', 'stalled' ],
209 inactive => [ 'resolved', 'rejected', 'deleted' ],
213 on_merge => 'resolved',
214 reminder_on_open => 'open',
215 reminder_on_resolve => 'resolved',
219 '' => [qw(new open resolved)],
221 # from => [ to list ],
222 new => [qw(open stalled resolved rejected deleted)],
223 open => [qw(new stalled resolved rejected deleted)],
224 stalled => [qw(new open rejected resolved deleted)],
225 resolved => [qw(new open stalled rejected deleted)],
226 rejected => [qw(new open stalled resolved deleted)],
227 deleted => [qw(new open stalled rejected resolved)],
230 '* -> deleted' => 'DeleteTicket',
231 '* -> rejected' => 'ModifyTicket',
232 '* -> *' => 'ModifyTicket',
235 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
236 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
237 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
238 'new -> deleted' => { label => 'Delete', }, # loc{label}
239 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
240 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
241 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
242 'stalled -> open' => { label => 'Open It', }, # loc{label}
243 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
244 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
245 'deleted -> open' => { label => 'Undelete', }, # loc{label}