rt/etc/RT_SiteConfig.pm

   1 use utf8;
   2
   3 # Any configuration directives you include  here will override
   4 # RT's default configuration file, RT_Config.pm
   5 #
   6 # To include a directive here, just copy the equivalent statement
   7 # from RT_Config.pm and change the value. We've included a single
   8 # sample value below.
   9 #
  10 # If this file includes non-ASCII characters, it must be encoded in
  11 # UTF-8.
  12 #
  13 # This file is actually a perl module, so you can include valid
  14 # perl code, as well.
  15 #
  16 # The converse is also true, if this file isn't valid perl, you're
  17 # going to run into trouble. To check your SiteConfig file, use
  18 # this command:
  19 #
  20 #   perl -c /path/to/your/etc/RT_SiteConfig.pm
  21
  22 #Set( $rtname, 'example.com');
  23
  24 # These settings should have been inserted by the initial Freeside install.
  25 # Sometimes you may want to change domain, timezone, or freeside::URL later,
  26 # everything else should probably stay untouched.
  27
  28 Set($rtname, '%%%RT_DOMAIN%%%');
  29 Set($Organization, '%%%RT_DOMAIN%%%');
  30
  31 Set($Timezone, '%%%RT_TIMEZONE%%%');
  32
  33 Set($WebRemoteUserAuth, 1);
  34 Set($WebFallbackToInternal, 1); #no
  35 Set($WebRemoteUserAutocreate, 1);
  36
  37 $RT::URI::freeside::IntegrationType = 'Internal';
  38 $RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
  39
  40 $RT::URI::freeside::URL =~ m(^(https?://[^/]+)(/.*)?$)i;
  41 Set($WebBaseURL, $1);
  42 Set($WebPath, "$2/rt");
  43
  44 Set($DatabaseHost   , '');
  45
  46 # These settings are user-editable.
  47
  48 Set($UsernameFormat, 'verbose'); #back to concise to hide email addresses
  49
  50 #uncomment to use
  51 #Set($DefaultSummaryRows, 10);
  52
  53 Set($MessageBoxWidth, 80);
  54 Set($MessageBoxRichTextHeight, 368);
  55
  56 #redirects to ticket display on quick create
  57 #Set($DisplayTicketAfterQuickCreate, 1);
  58
  59 #Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
  60
  61 # Enable blacklist for e-mail notifications (matches via case insensitive regex)
  62 #Set(@NotifyBlacklist,(qw(reddit.com slashdot.org frank)));
  63
  64 # Define default lifecycle to include resolved_quiet status workflow
  65 Set(%Lifecycles,
  66   default => {
  67     initial         => [qw(new)], # loc_qw
  68     active          => [qw(open stalled)], # loc_qw
  69     inactive        => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
  70
  71     defaults => {
  72         on_create => 'new',
  73         on_merge  => 'resolved',
  74         approved  => 'open',
  75         denied    => 'rejected',
  76         reminder_on_open     => 'open',
  77         reminder_on_resolve  => 'resolved',
  78     },
  79
  80     transitions => {
  81         ""       => [qw(new open resolved)],
  82
  83         # from   => [ to list ],
  84         new       => [qw(open stalled resolved resolved_quiet rejected  deleted)],
  85         open      => [qw(new stalled resolved resolved_quiet rejected  deleted)],
  86         stalled   => [qw(new open rejected resolved resolved_quiet deleted)],
  87         resolved  => [qw(new open stalled rejected deleted)],
  88         resolved_quiet => [qw(resolved)],
  89         rejected  => [qw(new open stalled resolved resolved_quiet deleted)],
  90         deleted   => [qw(new open stalled rejected resolved resolved_quiet)],
  91     },
  92
  93     rights => {
  94         '* -> deleted'  => 'DeleteTicket',
  95         '* -> *'        => 'ModifyTicket',
  96     },
  97     actions => [
  98         'new -> open'            => { label  => 'Open It',       update => 'Respond' },
  99         'new -> resolved'        => { label  => 'Resolve',       update => 'Comment' },
 100         'new -> resolved_quiet'  => { label  => 'Quiet Resolve', update => 'Comment' },
 101         'new -> rejected'        => { label  => 'Reject',        update => 'Respond' },
 102         'new -> deleted'         => { label  => 'Delete',                            },
 103         'open -> stalled'        => { label  => 'Stall',         update => 'Comment' },
 104         'open -> resolved'       => { label  => 'Resolve',       update => 'Comment' },
 105         'open -> resolved_quiet' => { label  => 'Quiet Resolve', update => 'Comment' },
 106         'open -> rejected'       => { label  => 'Reject',        update => 'Respond' },
 107         'stalled -> open'        => { label  => 'Open It',                           },
 108         'resolved -> open'       => { label  => 'Re-open',       update => 'Comment' },
 109         'rejected -> open'       => { label  => 'Re-open',       update => 'Comment' },
 110         'deleted -> open'        => { label  => 'Undelete',                          },
 111     ],
 112   },
 113 # don't change lifecyle of the approvals, they are not capable to deal with
 114 # custom statuses
 115   approvals => {
 116     initial         => [ 'new' ],
 117     active          => [ 'open', 'stalled' ],
 118     inactive        => [ 'resolved', 'rejected', 'deleted' ],
 119
 120     defaults => {
 121       on_create => 'new',
 122       on_merge => 'resolved',
 123       reminder_on_open     => 'open',
 124       reminder_on_resolve  => 'resolved',
 125     },
 126
 127     transitions => {
 128       ''       => [qw(new open resolved)],
 129
 130       # from   => [ to list ],
 131       new      => [qw(open stalled resolved rejected deleted)],
 132       open     => [qw(new stalled resolved rejected deleted)],
 133       stalled  => [qw(new open rejected resolved deleted)],
 134       resolved => [qw(new open stalled rejected deleted)],
 135       rejected => [qw(new open stalled resolved deleted)],
 136       deleted  => [qw(new open stalled rejected resolved)],
 137     },
 138     rights => {
 139       '* -> deleted'  => 'DeleteTicket',
 140       '* -> rejected' => 'ModifyTicket',
 141       '* -> *'        => 'ModifyTicket',
 142     },
 143     actions => [
 144       'new -> open'      => { label  => 'Open It', update => 'Respond' },
 145       'new -> resolved'  => { label  => 'Resolve', update => 'Comment' },
 146       'new -> rejected'  => { label  => 'Reject',  update => 'Respond' },
 147       'new -> deleted'   => { label  => 'Delete',                      },
 148       'open -> stalled'  => { label  => 'Stall',   update => 'Comment' },
 149       'open -> resolved' => { label  => 'Resolve', update => 'Comment' },
 150       'open -> rejected' => { label  => 'Reject',  update => 'Respond' },
 151       'stalled -> open'  => { label  => 'Open It',                     },
 152       'resolved -> open' => { label  => 'Re-open', update => 'Comment' },
 153       'rejected -> open' => { label  => 'Re-open', update => 'Comment' },
 154       'deleted -> open'  => { label  => 'Undelete',                    },
 155     ],
 156   },
 157 );
 158
 159 # Lifecycle 'default' from RT_Config.pm
 160 # Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
 161 # to suppress the 'resolve_quiet' ticket status
 162 Set(%Lifecycles,
 163     hide_resolve_quiet => {
 164         initial         => [qw(new)], # loc_qw
 165         active          => [qw(open stalled)], # loc_qw
 166         inactive        => [qw(resolved rejected deleted)], # loc_qw
 167
 168         defaults => {
 169             on_create => 'new',
 170             on_merge  => 'resolved',
 171             approved  => 'open',
 172             denied    => 'rejected',
 173             reminder_on_open     => 'open',
 174             reminder_on_resolve  => 'resolved',
 175         },
 176
 177         transitions => {
 178             ""       => [qw(new open resolved)],
 179
 180             # from   => [ to list ],
 181             new      => [qw(    open stalled resolved rejected deleted)],
 182             open     => [qw(new      stalled resolved rejected deleted)],
 183             stalled  => [qw(new open         rejected resolved deleted)],
 184             resolved => [qw(new open stalled          rejected deleted)],
 185             rejected => [qw(new open stalled resolved          deleted)],
 186             deleted  => [qw(new open stalled rejected resolved        )],
 187         },
 188         rights => {
 189             '* -> deleted'  => 'DeleteTicket',
 190             '* -> *'        => 'ModifyTicket',
 191         },
 192         actions => [
 193             'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
 194             'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 195             'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 196             'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
 197             'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
 198             'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 199             'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 200             'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
 201             'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 202             'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 203             'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
 204         ],
 205     },
 206 # don't change lifecyle of the approvals, they are not capable to deal with
 207 # custom statuses
 208     approvals => {
 209         initial         => [ 'new' ],
 210         active          => [ 'open', 'stalled' ],
 211         inactive        => [ 'resolved', 'rejected', 'deleted' ],
 212
 213         defaults => {
 214             on_create => 'new',
 215             on_merge => 'resolved',
 216             reminder_on_open     => 'open',
 217             reminder_on_resolve  => 'resolved',
 218         },
 219
 220         transitions => {
 221             ''       => [qw(new open resolved)],
 222
 223             # from   => [ to list ],
 224             new      => [qw(open stalled resolved rejected deleted)],
 225             open     => [qw(new stalled resolved rejected deleted)],
 226             stalled  => [qw(new open rejected resolved deleted)],
 227             resolved => [qw(new open stalled rejected deleted)],
 228             rejected => [qw(new open stalled resolved deleted)],
 229             deleted  => [qw(new open stalled rejected resolved)],
 230         },
 231         rights => {
 232             '* -> deleted'  => 'DeleteTicket',
 233             '* -> rejected' => 'ModifyTicket',
 234             '* -> *'        => 'ModifyTicket',
 235         },
 236         actions => [
 237             'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
 238             'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 239             'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 240             'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
 241             'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
 242             'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
 243             'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
 244             'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
 245             'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 246             'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
 247             'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
 248         ],
 249     },
 250 );
 251
 252 1;