1 files changed, 28 insertions, 0 deletions
diff --git a/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate b/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate
new file mode 100644
index 0000000..965d00b
--- /dev/null
+++ b/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate
@@ -0,0 +1,28 @@
+<%doc>
+When the user tries to change a ticket's status to "resolved" through 
+the Update interface, check mandatory fields.  If they aren't all set, 
+redirect to Ticket Basics instead of updating.  Note that this will 
+lose any comments/time/other information the user has entered.
+</%doc>
+
+<%init>
+my $oldStatus = $TicketObj->Status();
+my $newStatus = $ARGSRef->{'Status'} || $ARGSRef->{'DefaultStatus'} || '';
+if( $oldStatus ne 'resolved' and 
+    $newStatus eq 'resolved' and
+    $m->comp('/Ticket/Elements/CheckMandatoryFields', 
+              Ticket => $TicketObj
+              ) ) {
+    $m->clear_buffer;
+    RT::Interface::Web::Redirect( 
+      RT->Config->Get('WebURL')."Ticket/Modify.html?id=".$TicketObj->Id."&resolve=1"
+    );
+    $m->abort;
+}
+</%init>
+<%args>
+$ARGSRef => {}
+$checks_failure => undef
+$results => []
+$TicketObj => undef
+</%args>