diff options
Diffstat (limited to 'html/Callbacks/MandatoryCustomFields/Ticket/Update.html')
| -rw-r--r-- | html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate | 28 |
1 files changed, 28 insertions, 0 deletions
diff --git a/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate b/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate new file mode 100644 index 0000000..965d00b --- /dev/null +++ b/html/Callbacks/MandatoryCustomFields/Ticket/Update.html/BeforeUpdate @@ -0,0 +1,28 @@ +<%doc> +When the user tries to change a ticket's status to "resolved" through +the Update interface, check mandatory fields. If they aren't all set, +redirect to Ticket Basics instead of updating. Note that this will +lose any comments/time/other information the user has entered. +</%doc> + +<%init> +my $oldStatus = $TicketObj->Status(); +my $newStatus = $ARGSRef->{'Status'} || $ARGSRef->{'DefaultStatus'} || ''; +if( $oldStatus ne 'resolved' and + $newStatus eq 'resolved' and + $m->comp('/Ticket/Elements/CheckMandatoryFields', + Ticket => $TicketObj + ) ) { + $m->clear_buffer; + RT::Interface::Web::Redirect( + RT->Config->Get('WebURL')."Ticket/Modify.html?id=".$TicketObj->Id."&resolve=1" + ); + $m->abort; +} +</%init> +<%args> +$ARGSRef => {} +$checks_failure => undef +$results => [] +$TicketObj => undef +</%args> |