<title>Freeside Services</title>
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- <h6>Freeside Commercial Services</h6>
+
+ <h6>Services</h6>
+
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<th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
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- <td align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
- <h4>Installation service - your hardware </h4>
-
- <p><b class="h4">$2000 </b>- Installation service<br>
- <br>
- Prefer your own hardware? This covers everything in the instructions,
- including writing an interface to your credit card and/or ACH processor,
- integration with your provisioning systems, setup of the signup server
- and self-service interface, and support through bringing the software
- live into a full production state.<br>
- <br>
- <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
- system.<br>
- This covers complete installation and configuration of the open-source,
- enterprise-grade Request Tracker ticketing system.</p>
-
- <h6>Additional Installation service</h6>
-
- <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
- or PostgreSQL backend.<br>
+ <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
+ </tr>
+ <tr>
+ <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+
+ <p><b>Freeside and RT Installation service</b> - <b class="h6">$2000</b><br>
+ Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first two months of usage.
<br>
- This covers complete installation, configuration, and integration
+ </p>
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+ </td>
+ </tr>
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+<br>
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+ <th align="left" valign="top"><h3>Additional installation services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+
+ <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$750</b><br>
+ This service include complete installation, configuration, and integration
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
- <p><b class="h6">$2500</b> - Complete mail server (including migration
- from current mail server), or<br>
- <br>
- <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
- <br>
- This covers installation and configuration of a complete mail server
+ <p>
+ <b>Complete mail server (including migration from current mail server) - </b><b class="h6">$2500</b>, or<br>
+ <b>Complete mail server (new ISPs - no migration)</b> - <b class="h6">$1750</b><br>
+ This service includes installation and configuration of a complete mail server
solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
filtering, user-configurable spam filtering, virtual domain capability,
Freeside integration and migration from your current mail server.
Typical timeframe is two weeks.<br>
<br>
- <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
- or Rodopi, or<br>
- <br>
- <b class="h6">$3000</b> (est.) - Legacy data import from any other
- system<br>
- <br>
- This covers writing a custom script to import your legacy data and running
+ <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2500</b>, or<br>
+ <b>Legacy data import from any other
+ system</b> - (est.) <b class="h6">$3000</b><br>
+ Service includes writing a custom script to import your legacy data and running
test billings concurrently with your live billing to ensure trouble-free
cut-over. </P>
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- <th align="left" valign="top" > <h3>Training</h3></tr>
- <tr>
- <td align="left" valign="top"><blockquote>
- <p><b>$1000</b> - One day on-site training<br>
- <br>
- Half-day course for your sales and support representatives; time spent
- as-needed with system administrators and bookkeeper/collections folks.<br>
- <br>
- <b>$3000</b> - Three day on-site visit (two days training, one day
- live cutover)<br>
- <br>
- Typical training sessions consist of a half-day course for your system
- administrators, a half-day course for your bookkeeper/collections
- folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
- </blockquote></td>
- </tr>
- <tr>
- <th align="left" valign="top" > <h3>Support Contracts</h3></th>
+ <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
</tr>
<tr>
- <td align="left" valign="top"> <blockquote>
- <p><b>$150/month</b> - Email support, emergency phone support<br>
- <br>
- Non-emergency support by email only; 24/7 emergency support via telephone
- or pager. Includes upgrades and optional offsite backup. Fixes for
- any problems caused by a bug in the Freeside software itself are included
- at no extra charge.<br>
- <br>
- <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
- <br>
+ <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <p>All support contracts include quarterly upgrades, optional offsite backup, and fixes for any bugs in the Freeside software itself.
+ <br><br>
+ <b>Bronze</b> - <b class="h6">$150/month</b> - Email support<br>
+ Non-emergency support via email; 24/7 emergency support via telephone
+ or pager.<br>
+ <br>
+ <b>Silver</b> - <b class="h6">$300/month</b> - Email, IM and phone support with minor customizations<br>
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for up to five incidents/month.
- Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
- Fixes for any problems caused by a bug in the Freeside software itself
- are included and not counted against the five incidents/month.<br>
- <br>
- <b>$750/month </b>- Unlimited email, IM and phone support with significant
- customizations<br>
+ Includes 3 hours/month of customizations.<br>
<br>
+ <b>Gold</b> - <b class="h6">$750/month</b> - Unlimited email, IM and phone support with customizations<br>
Email, instant messenger and phone support during business hours;
24/7 emergency support via telephone or pager, for an unlimited number
- of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
+ of incidents. Includes 12 hours/month
of customizations.<br>
<br>
- <b>$1500/month</b> - Sponsorship and unlimited support with major
- customizations<br>
- <br>
- Unlimited support as above, plus 32 hours/month of customizations.<br>
- All support contracts include remote upgrades (as desired, or scheduled
- regularly).<br>
- All support contracts include optional offsite backup service: Nightly,
- your database will be backup up, encrypted with your PGP/GPG public
- key, and transmitted to storage here. Your customer information is
- secure and can only be decrypted with your PGP/GPG private key.</p>
- </blockquote></td>
+ <b>Platinum</b> - <b class="h6">$1500/month</b> - Sponsorship and unlimited support with major customizations<br>
+ Unlimited support as above, plus 30 hours/month of customizations.<br>
+ </p>
+ </td>
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- <th align="left" valign="top" > <h3>Custimization</h3></th>
+ <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
</tr>
<tr>
- <td align="left" valign="top" > <blockquote>
- <p><b>Customizations and extensions to the software are quoted on an
- individual basis. Is Freeside missing a feature crucial to you? Send
- a detailed description of your needs.</b></p>
- </blockquote></td>
+ <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <p><b>One day on-site training</b> - <b class="h6">$1600</b><br>
+ Half-day course for your sales and support representatives; time spent
+ as-needed with system administrators and bookkeeper/collections folks.<br>
+ <br>
+ <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3200</b><br>
+ Typical training sessions consist of a half-day course for your system
+ administrators, a half-day course for your bookkeeper/collections
+ folks, and a full day course (or two half-day courses) for your sales
+ and support representatives.</p>
+ </td>
</tr>
</table>
- <table cellpadding="0" cellspacing="0" class="servteal">
+
+</td></tr></table>
+<br>
+<table align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
+
<tr>
- <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
- Ivan Kohler <ivan@sisd.com> or phone +1 415 462 1624 </span> </th>
+ <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
+ </tr>
+ <tr>
+ <td align="left" valign="top" STYLE="-moz-border-radius:30px 30px 30px 30px">
+ <p>Customizations and extensions to the software are quoted on an
+ individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
+ </td>
</tr>
</table>
- <p> </p>
+
+</td></tr></table>
+<br>
+
+<b>For orders, a quotation or more information, contact <a href="mailto:sales@sisd.com">sales@sisd.com</a> or phone +1 415 462 1624</b>
+<br><br>
+
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