services.html

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   4 <title>Freeside Services</title>
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   8
   9   <h6>Services</h6>
  10
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
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  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Installation service</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30           <p><b>Freeside implementation service</b> - <b class="h6">$2450</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
  32             <br>
  33           </p>
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  40 <br>
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  44   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  45     <tr>
  46       <th align="left" valign="top"><h3>Additional installation services</h3>
  47       </th>
  48     </tr>
  49     <tr>
  50       <td align="left" valign="top">
  51
  52           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  53             This service include complete installation, configuration, and integration
  54             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  55             migration from your previous RADIUS configuration.</p>
  56           <p>
  57             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
  58             <b>Legacy data import from any other
  59             system</b> - (est.) <b class="h6">$3900</b><br>
  60           Service includes writing custom import scripts to migrate your legacy data, refind by
  61           test billing runs concurrently with your live billing to ensure trouble-free
  62           cut-over.</P>
  63       </td>
  64     </tr>
  65   </table>
  66
  67 </td></tr></table>
  68 <br>
  69 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  72   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  73     <tr>
  74       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  75     </tr>
  76     <tr>
  77       <td align="left" valign="top">
  78             <p>All support contracts include:</p>
  79             <ul class="indented">
  80               <li>Quarterly upgrades.
  81               <li>Offsite backup (optional).
  82               <li>Temporary replacement server available
  83               <li>24/7 emergency support via telephone or pager.
  84             </ul>
  85             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
  86             <ul class="indented">
  87               <li>Non-emergency support via email.
  88               <li>10% discount on additional consulting or customization work.
  89             </ul>
  90             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
  91             <ul class="indented">
  92               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  93               <li>2 hours/month of customizations.
  94               <li>20% discount on additional consulting or customization work.
  95             </ul>
  96             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
  97             <ul class="indented">
  98               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  99               <li>Direct access to all company developers and staff.
 100               <li>10 hours/month of customizations.
 101               <li>30% discount on additional consulting or customization work.
 102             </ul>
 103             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 104             <ul class="indented">
 105               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 106               <li>Direct access to all company developers and staff.
 107               <li>24 hours/month of customizations.
 108               <li>40% discount on additional consulting or customization work.
 109             </ul>
 110             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 111             <ul class="indented">
 112               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 113               <li>Direct access to all company developers and staff.
 114               <li>50 hours/month of customizations.
 115               <li>50% discount on additional consulting or customization work.
 116             </ul>
 117         </td>
 118     </tr>
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 123 </td></tr></table>
 124 <br>
 125 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 129     <tr>
 130       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 131     </tr>
 132     <tr>
 133       <td align="left" valign="top">
 134           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 135             Half-day course for your sales and support representatives; time spent
 136             as-needed with system administrators and bookkeeper/collections folks.<br>
 137             <br>
 138             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 139             Typical training sessions consist of a half-day course for your system
 140             administrators, a half-day course for your bookkeeper/collections
 141             folks, and a full day course (or two half-day courses) for your sales
 142             and support representatives.</p>
 143         </td>
 144     </tr>
 145   </table>
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 147 </td></tr></table>
 148 <br>
 149 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 154     <tr>
 155       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 156     </tr>
 157     <tr>
 158       <td align="left" valign="top">
 159           <p>Customizations and extensions to the software are quoted on an
 160             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 161         </td>
 162     </tr>
 163   </table>
 164
 165 </td></tr></table>
 166 <br>
 167
 168 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 169 <br><br>
 170
 171 </div>
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 173 { include('elements/footer.html'); }