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14 <th align="left"> For orders, a quotation or more information, <span class="blkbold">contact
15 Ivan Kohler <ivan@freeside.biz> or phone +1 415 462 1624 </span> </th>
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25 <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
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30 <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
31 Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
35 <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
36 Basic implementation service as above, plus a full year of support, for one low monthly fee. No setup cost.
41 <p><b>Deluxe implementation package</b> - <b class="h6">$8900</b><br>
42 Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
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57 <th align="left" valign="top"><h3>Additional implementation services</h3>
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63 <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
64 This service include complete installation, configuration, and integration
65 of the advanced, open-source FreeRADIUS RADIUS server, as well as
66 migration from your previous RADIUS configuration.</p>
68 <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
69 <b>Legacy data import from any other
70 system</b> - (est.) <b class="h6">$3900</b><br>
71 Service includes writing custom import scripts to migrate your legacy data, refind by
72 test billing runs concurrently with your live billing to ensure trouble-free
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85 <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
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89 <p>All support contracts include:</p>
91 <li>Quarterly upgrades.
92 <li>Offsite backup (optional).
93 <li>Temporary replacement server available
94 <li>24/7 emergency support via telephone or pager.
96 <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
98 <li>Non-emergency support via email.
99 <li>10% discount on additional consulting or customization work.
101 <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
102 <ul class="indented">
103 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
104 <li>3 hours/month of customizations.
105 <li>20% discount on additional consulting or customization work.
107 <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
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109 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
110 <li>Direct access to all company developers and staff.
111 <li>10 hours/month of customizations.
112 <li>30% discount on additional consulting or customization work.
114 <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
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116 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
117 <li>Direct access to all company developers and staff.
118 <li>24 hours/month of customizations.
119 <li>40% discount on additional consulting or customization work.
121 <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
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123 <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
124 <li>Direct access to all company developers and staff.
125 <li>52 hours/month of customizations.
126 <li>50% discount on additional consulting or customization work.
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141 <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
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145 <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
146 Half-day course for your sales and support representatives; time spent
147 as-needed with system administrators and bookkeeper/collections folks.<br>
149 <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
150 Typical training sessions consist of a half-day course for your system
151 administrators, a half-day course for your bookkeeper/collections
152 folks, and a full day course (or two half-day courses) for your sales
153 and support representatives.</p>
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166 <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
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170 <p>Customizations and extensions to the software are quoted on an
171 individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
179 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
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