services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39               <li>One year (12 months) of email, phone and IM support.
  40             </ul>
  41
  42           <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
  43             Installation, configuration, training and one year of support.
  44             <br>
  45           </p>
  46
  47           <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
  48             As basic, plus 20 hours of customizations.
  49             <br>
  50           </p>
  51
  52           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  53             As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
  54             <br>
  55           </p>
  56
  57           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  58
  59       </td>
  60     </tr>
  61   </table>
  62
  63 </td></tr></table>
  64 <br>
  65 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  66   <tr><td align="center" valign="top">
  67
  68   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top"><h3>Additional implementation services</h3>
  71       </th>
  72     </tr>
  73     <tr>
  74       <td align="left" valign="top">
  75
  76           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  77             This service include complete installation, configuration, and integration
  78             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  79             migration from your previous RADIUS configuration.</p>
  80           <p>
  81             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  82             <b>Legacy data import from any other
  83             system</b> - (est.) <b class="h6">$4900</b><br>
  84           Service includes writing custom import scripts to migrate your legacy data, refind by
  85           test billing runs concurrently with your live billing to ensure trouble-free
  86           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  87       </td>
  88     </tr>
  89   </table>
  90
  91 </td></tr></table>
  92 <br>
  93 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  94   <tr><td align="center" valign="top">
  95
  96   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  97     <tr>
  98       <th align="left" valign="top"><a name="support"><h3>Support Contracts for on-premise implementations</h3></th>
  99     </tr>
 100     <tr>
 101       <td align="left" valign="top">
 102
 103 <table class="support-plans">
 104
 105   <tr>
 106     <th><!--<B>Services included</B>--></th>
 107     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 108 <!--
 109     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 110     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 111 -->
 112     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 113     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 114     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 115     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 116   </tr>
 117
 118   <tr>
 119     <th><!--<B>Services included</B>--></th>
 120 <!--
 121     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 122     <th>Standard support</th>
 123 -->
 124     <th>Most popular support level</th>
 125     <th>Large customizations</th>
 126     <th>Extensive customizations</th>
 127     <th>Dedicated developer</th>
 128   </tr>
 129
 130   <tr>
 131     <td>Monthly cost</td>
 132 <!--
 133     <td STYLE="background-color: #EEEEEE"><B>$295</B></td>
 134     <td><B>$595</B></td>
 135 -->
 136     <td><B>$1200</B></td>
 137     <td><B>$2450</B></td>
 138     <td><B>$4900</B></td>
 139     <td><B>$9900</B></td>
 140   </tr>
 141
 142   <tr>
 143     <td>Upgrades (OS, database and Freeside)</td>
 144 <!--
 145     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 146     <td><span class="yes">&#x2714;</span></td>
 147 -->
 148     <td><span class="yes">&#x2714;</span></td>
 149     <td><span class="yes">&#x2714;</span></td>
 150     <td><span class="yes">&#x2714;</span></td>
 151     <td><span class="yes">&#x2714;</span></td>
 152   </tr>
 153
 154   <tr>
 155     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 156 <!--
 157     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 158     <td><span class="smyes">optional</span></td>
 159 -->
 160     <td><span class="smyes">optional</span></td>
 161     <td><span class="smyes">optional</span></td>
 162     <td><span class="smyes">optional</span></td>
 163     <td><span class="smyes">optional</span></td>
 164   </tr>
 165
 166 <!--
 167   <tr>
 168     <td>Address verification / normalization (US)</td>
 169     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 170     <td><span class="yes">&#x2714;</span></td>
 171     <td><span class="yes">&#x2714;</span></td>
 172     <td><span class="yes">&#x2714;</span></td>
 173     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 174     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 175   </tr>
 176 -->
 177
 178   <tr>
 179     <td>Email support</td>
 180 <!--
 181     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 182     <td><span class="yes">&#x2714;</span></td>
 183 -->
 184     <td><span class="yes">&#x2714;</span></td>
 185     <td><span class="yes">&#x2714;</span></td>
 186     <td><span class="yes">&#x2714;</span></td>
 187     <td><span class="yes">&#x2714;</span></td>
 188   </tr>
 189
 190   <tr>
 191     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 192 <!--
 193     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 194     <td><span class="yes">&#x2714;</span></td>
 195 -->
 196     <td><span class="yes">&#x2714;</span></td>
 197     <td><span class="yes">&#x2714;</span></td>
 198     <td><span class="yes">&#x2714;</span></td>
 199     <td><span class="yes">&#x2714;</span></td>
 200   </tr>
 201
 202   <tr>
 203     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
 204 <!--
 205     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 206     <td><span class="yes">&#x2714;</span></td>
 207 -->
 208     <td><span class="yes">&#x2714;</span></td>
 209     <td><span class="yes">&#x2714;</span></td>
 210     <td><span class="yes">&#x2714;</span></td>
 211     <td><span class="yes">&#x2714;</span></td>
 212   </tr>
 213
 214   <tr>
 215     <td>24/7 emergency support</td>
 216 <!--
 217     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 218     <td><span class="no">&#x2716;</span></td>
 219 -->
 220     <td><span class="yes">&#x2714;</span></td>
 221     <td><span class="yes">&#x2714;</span></td>
 222     <td><span class="yes">&#x2714;</span></td>
 223     <td><span class="yes">&#x2714;</span></td>
 224   </tr>
 225
 226   <tr>
 227     <td>Private mailing list for large providers</td>
 228 <!--
 229     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 230     <td><span class="no">&#x2716;</span></td>
 231 -->
 232     <td><span class="yes">&#x2714;</span></td>
 233     <td><span class="yes">&#x2714;</span></td>
 234     <td><span class="yes">&#x2714;</span></td>
 235     <td><span class="yes">&#x2714;</span></td>
 236   </tr>
 237
 238   <tr>
 239     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 240 <!--
 241     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 242     <td><span class="smyes">3 hours</span></td>
 243 -->
 244     <td><span class="smyes">10 hours</span></td>
 245     <td><span class="smyes">26 hours</span></td>
 246     <td><span class="smyes">60 hours</span></td>
 247     <td><span class="smyes">128 hours</span></td>
 248   </tr>
 249
 250 <!-- we still do this for gold+, just trying to make the feature list more
 251      concise
 252   <tr>
 253     <td>Dedicated project manager</td>
 254     <td><span class="no">&#x2716;</span></td>
 255     <td><span class="no">&#x2716;</span></td>
 256     <td><span class="yes">&#x2714;</span></td>
 257     <td><span class="yes">&#x2714;</span></td>
 258     <td><span class="yes">&#x2714;</span></td>
 259     <td><span class="yes">&#x2714;</span></td>
 260   </tr>
 261 -->
 262
 263   <tr>
 264     <td>Direct access to all developers and staff</td>
 265 <!--
 266     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 267     <td><span class="no">&#x2716;</span></td>
 268 -->
 269     <td><span class="no">&#x2716;</span></td>
 270     <td><span class="yes">&#x2714;</span></td>
 271     <td><span class="yes">&#x2714;</span></td>
 272     <td><span class="yes">&#x2714;</span></td>
 273   </tr>
 274
 275   <tr>
 276     <td>Lead role in defining product roadmap</td>
 277 <!--
 278     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 279     <td><span class="no">&#x2716;</span></td>
 280 -->
 281     <td><span class="no">&#x2716;</span></td>
 282     <td><span class="no">&#x2716;</span></td>
 283     <td><span class="yes">&#x2714;</span></td>
 284     <td><span class="yes">&#x2714;</span></td>
 285   </tr>
 286
 287   <tr>
 288     <td>Dedicated senior developer</td>
 289 <!--
 290     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 291     <td><span class="no">&#x2716;</span></td>
 292 -->
 293     <td><span class="no">&#x2716;</span></td>
 294     <td><span class="no">&#x2716;</span></td>
 295     <td><span class="no">&#x2716;</span></td>
 296     <td><span class="yes">&#x2714;</span></td>
 297   </tr>
 298
 299 <!--
 300   <tr>
 301     <td>Ivan</td>
 302     <td><span class="no">&#x2716;</span></td>
 303     <td><span class="no">&#x2716;</span></td>
 304     <td><span class="no">&#x2716;</span></td>
 305     <td><span class="no">&#x2716;</span></td>
 306     <td><span class="no">&#x2716;</span></td>
 307     <td><span class="yes">&#x2714;</span></td>
 308   </tr>
 309 -->
 310
 311   <tr>
 312     <td>Discount on additional work<br>(consulting or customizations)</td>
 313 <!--
 314     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 315     <td><B>15%</B></td>
 316 -->
 317     <td><B>20%</B></td>
 318     <td><B>30%</B></td>
 319     <td><B>40%</B></td>
 320     <td><B>50%</B></td>
 321   </tr>
 322
 323 </table>
 324
 325 </table>
 326
 327
 328 </td></tr></table>
 329 <br>
 330
 331 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 332   <tr><td align="center" valign="top">
 333
 334   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 335     <tr>
 336       <th align="left" valign="top"><a name="hosting"><h3>Hosting</h3></a>
 337       </th>
 338     </tr>
 339     <tr>
 340       <td align="left" valign="top">
 341 <p>All hosting services include:</p>
 342             <ul class="indented">
 343               <li>Fully-managed (OS, database, application, security updates)
 344               <li>Hosting in PCI level 1 compliant data centers (the same ones used for <a href="http://cardfortress.com/">CardFortress</a>)
 345               <li>Streaming replication to geographically-diverse warm spare
 346               <li>Separate daily backups
 347             </ul>
 348
 349            <p><b>Basic hosting</b> - <b class="h6">$95/month</b><br>
 350             4GB RAM, two CPU cores <!-- 100GB SSD storage? -->
 351           <p><b>Standard hosting</b> - <b class="h6">$195/month</b><br>
 352             8GB RAM, two CPU cores <!-- 250GB SSD storage? -->
 353           <p><b>Deluxe hosting</b> - <b class="h6">$395/month</b><br>
 354             16GB RAM, four CPU cores <!-- 500GB SSD storage? -->
 355       </td>
 356     </tr>
 357   </table>
 358
 359 </td></tr></table>
 360 <br>
 361
 362 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 363   <tr><td align="center" valign="top">
 364
 365   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 366     <tr>
 367       <th align="left" valign="top"><h3>Additional support services</h3>
 368       </th>
 369     </tr>
 370     <tr>
 371       <td align="left" valign="top">
 372
 373            <p><b>Address normalization</b> - <b class="h6">$0.05/lookup</b> (more than 1000 lookups/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)</br>
 374             Address verification and normalization for US addresses.
 375
 376            <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 377             Professional invoice printing and mailing.  One low per-invoice
 378             price includes everything: printing with your logo, envelope,
 379             US first-class postage, and a perforated coupon and return envelope
 380             for payments.
 381             </p>
 382           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 383             This add-on support service supports High Availability
 384             configurations.  It includes support for streaming replication,
 385             hot standby and failover, as well as 24/7 proactive failover
 386             monitoring.
 387             </p>
 388 <!-- atrocious support on reseller program
 389          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 390             This add-on support service includes discount access to the SureTax
 391             service, providing a feed of up-to-date taxation data integrated
 392             into Freeside for tax calculation.
 393             </p>
 394 -->
 395           <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month?   <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 396             Access to the LNP (local number portability) database ensures
 397             accurate rating when not charging a single flat per-minute rate for
 398             all US calls.  It also allows an actual determination of interstate
 399             vs. intrastate revenue, potentially reducing taxes owed compared to
 400             using the FCC safe harbor percentage.
 401             </p>
 402       </td>
 403     </tr>
 404   </table>
 405
 406 </td></tr></table>
 407 <br>
 408
 409 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 410   <tr><td align="center" valign="top">
 411
 412   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 413     <tr>
 414       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 415     </tr>
 416     <tr>
 417       <td align="left" valign="top">
 418           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 419             Half-day course for your sales and support representatives; time spent
 420             as-needed with system administrators and bookkeeper/collections folks.<br>
 421             <br>
 422             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 423             Typical training sessions consist of a half-day course for your system
 424             administrators, a half-day course for your bookkeeper/collections
 425             folks, and a full day course (or two half-day courses) for your sales
 426             and support representatives.<br>
 427             <br>
 428             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 429             Typical training sessions consist of a day course for your system
 430             administrators, a day course for your bookkeeper/collections folks,
 431             and two full day courses for your sales and support representatives.
 432         </td>
 433     </tr>
 434   </table>
 435
 436 </td></tr></table>
 437 <br>
 438 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 439   <tr><td align="center" valign="top">
 440
 441   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 442
 443     <tr>
 444       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 445     </tr>
 446     <tr>
 447       <td align="left" valign="top">
 448           <p>Customizations and extensions to the software can be quoted on an
 449             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 450         </td>
 451     </tr>
 452   </table>
 453
 454 </td></tr></table>
 455 <br>
 456
 457 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 458 <br><br>
 459
 460 </div>
 461
 462 { include('elements/footer.html'); }