services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39               <li>One year (12 months) of email, phone and IM support.
  40             </ul>
  41
  42           <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
  43             Installation, configuration, training and one year of support.
  44             <br>
  45           </p>
  46
  47           <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
  48             As basic, plus 20 hours of customizations.
  49             <br>
  50           </p>
  51
  52           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  53             As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
  54             <br>
  55           </p>
  56
  57           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  58
  59       </td>
  60     </tr>
  61   </table>
  62
  63 </td></tr></table>
  64 <br>
  65 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  66   <tr><td align="center" valign="top">
  67
  68   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top"><h3>Additional implementation services</h3>
  71       </th>
  72     </tr>
  73     <tr>
  74       <td align="left" valign="top">
  75
  76           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  77             This service include complete installation, configuration, and integration
  78             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  79             migration from your previous RADIUS configuration.</p>
  80           <p>
  81             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  82             <b>Legacy data import from any other
  83             system</b> - (est.) <b class="h6">$4900</b><br>
  84           Service includes writing custom import scripts to migrate your legacy data, refind by
  85           test billing runs concurrently with your live billing to ensure trouble-free
  86           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  87       </td>
  88     </tr>
  89   </table>
  90
  91 </td></tr></table>
  92 <br>
  93 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  94   <tr><td align="center" valign="top">
  95
  96   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  97     <tr>
  98       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  99     </tr>
 100     <tr>
 101       <td align="left" valign="top">
 102
 103 <table class="support-plans">
 104
 105   <tr>
 106     <th><!--<B>Services included</B>--></th>
 107     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 108     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 109     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 110     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 111     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 112     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 113     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 114   </tr>
 115
 116   <tr>
 117     <th><!--<B>Services included</B>--></th>
 118     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 119     <th>Standard support</th>
 120     <th>Most popular support level</th>
 121     <th>Large customizations</th>
 122     <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
 123     <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
 124   </tr>
 125
 126   <tr>
 127     <td>Monthly cost</td>
 128     <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
 129     <td><B>$395</B></td>
 130     <td><B>$800</B></td>
 131     <td><B>$1600</B></td>
 132     <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
 133     <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
 134   </tr>
 135
 136   <tr>
 137     <td>Upgrades (OS, database and Freeside)</td>
 138     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 139     <td><span class="yes">&#x2714;</span></td>
 140     <td><span class="yes">&#x2714;</span></td>
 141     <td><span class="yes">&#x2714;</span></td>
 142     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 143     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 144   </tr>
 145
 146   <tr>
 147     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 148     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 149     <td><span class="smyes">optional</span></td>
 150     <td><span class="smyes">optional</span></td>
 151     <td><span class="smyes">optional</span></td>
 152     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 153     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 154   </tr>
 155
 156   <tr>
 157     <td>Address verification / normalization (US)</td>
 158     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 159     <td><span class="yes">&#x2714;</span></td>
 160     <td><span class="yes">&#x2714;</span></td>
 161     <td><span class="yes">&#x2714;</span></td>
 162     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 163     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 164   </tr>
 165
 166   <tr>
 167     <td>Email support</td>
 168     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 169     <td><span class="yes">&#x2714;</span></td>
 170     <td><span class="yes">&#x2714;</span></td>
 171     <td><span class="yes">&#x2714;</span></td>
 172     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 173     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 174   </tr>
 175
 176   <tr>
 177     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 178     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 179     <td><span class="yes">&#x2714;</span></td>
 180     <td><span class="yes">&#x2714;</span></td>
 181     <td><span class="yes">&#x2714;</span></td>
 182     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 183     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 184   </tr>
 185
 186   <tr>
 187     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
 188     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 189     <td><span class="yes">&#x2714;</span></td>
 190     <td><span class="yes">&#x2714;</span></td>
 191     <td><span class="yes">&#x2714;</span></td>
 192     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 193     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 194   </tr>
 195
 196   <tr>
 197     <td>24/7 emergency support</td>
 198     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 199     <td><span class="no">&#x2716;</span></td>
 200     <td><span class="yes">&#x2714;</span></td>
 201     <td><span class="yes">&#x2714;</span></td>
 202     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 203     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 204   </tr>
 205
 206   <tr>
 207     <td>Private mailing list for large providers</td>
 208     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 209     <td><span class="no">&#x2716;</span></td>
 210     <td><span class="yes">&#x2714;</span></td>
 211     <td><span class="yes">&#x2714;</span></td>
 212     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 213     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 214   </tr>
 215
 216   <tr>
 217     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 218     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 219     <td><span class="smyes">2&frac12; hours</span></td>
 220     <td><span class="smyes">8 hours</span></td>
 221     <td><span class="smyes">20 hours</span></td>
 222     <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
 223     <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
 224   </tr>
 225
 226 <!-- we still do this for gold+, just trying to make the feature list more
 227      concise
 228   <tr>
 229     <td>Dedicated project manager</td>
 230     <td><span class="no">&#x2716;</td>
 231     <td><span class="no">&#x2716;</td>
 232     <td><span class="yes">&#x2714;</span></td>
 233     <td><span class="yes">&#x2714;</span></td>
 234     <td><span class="yes">&#x2714;</span></td>
 235     <td><span class="yes">&#x2714;</span></td>
 236   </tr>
 237 -->
 238
 239   <tr>
 240     <td>Direct access to all developers and staff</td>
 241     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 242     <td><span class="no">&#x2716;</td>
 243     <td><span class="no">&#x2716;</td>
 244     <td><span class="yes">&#x2714;</span></td>
 245     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 246     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 247   </tr>
 248
 249   <tr>
 250     <td>Lead role in defining product roadmap</td>
 251     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 252     <td><span class="no">&#x2716;</td>
 253     <td><span class="no">&#x2716;</td>
 254     <td><span class="no">&#x2716;</td>
 255     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 256     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 257   </tr>
 258
 259   <tr>
 260     <td>Dedicated senior developer</td>
 261     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 262     <td><span class="no">&#x2716;</td>
 263     <td><span class="no">&#x2716;</td>
 264     <td><span class="no">&#x2716;</td>
 265     <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</td>
 266     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 267   </tr>
 268
 269 <!--
 270   <tr>
 271     <td>Ivan</td>
 272     <td><span class="no">&#x2716;</td>
 273     <td><span class="no">&#x2716;</td>
 274     <td><span class="no">&#x2716;</td>
 275     <td><span class="no">&#x2716;</td>
 276     <td><span class="no">&#x2716;</td>
 277     <td><span class="yes">&#x2714;</span></td>
 278   </tr>
 279 -->
 280
 281   <tr>
 282     <td>Discount on additional work<br>(consulting or customizations)</td>
 283     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 284     <td><B>15%</B></td>
 285     <td><B>25%</B></td>
 286     <td><B>30%</B></td>
 287     <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
 288     <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
 289   </tr>
 290
 291 </table>
 292
 293 </table>
 294
 295
 296 </td></tr></table>
 297 <br>
 298 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 299   <tr><td align="center" valign="top">
 300
 301   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 302     <tr>
 303       <th align="left" valign="top"><h3>Additional support services</h3>
 304       </th>
 305     </tr>
 306     <tr>
 307       <td align="left" valign="top">
 308
 309            <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 310             Professional invoice printing and mailing.  One low per-invoice
 311             price includes everything: printing with your logo, envelope,
 312             US first-class postage, and a perforated coupon and return envelope
 313             for payments.
 314             </p>
 315           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 316             This add-on support service supports High Availability
 317             configurations.  It includes support for streaming replication,
 318             hot standby and failover, as well as 24/7 proactive failover
 319             monitoring.
 320             </p>
 321 <!-- atrocious support on reseller program
 322          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 323             This add-on support service includes discount access to the SureTax
 324             service, providing a feed of up-to-date taxation data integrated
 325             into Freeside for tax calculation.
 326             </p>
 327 -->
 328           <p><b>LRN lookup for US voice providers</b> - <b class="h6">$0.0002/lookup</b> (more than 500,000 calls/month?   <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 329             Access to the LNP (local number portability) database ensures
 330             accurate rating when not charging a single flat per-minute rate for
 331             all US calls.  It also allows an actual determination of interstate
 332             vs. intrastate revenue, potentially reducing taxes owen compared to
 333             using the FCC safe harbor percentage.
 334       </td>
 335     </tr>
 336   </table>
 337
 338 </td></tr></table>
 339 <br>
 340 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 341   <tr><td align="center" valign="top">
 342
 343   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 344     <tr>
 345       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 346     </tr>
 347     <tr>
 348       <td align="left" valign="top">
 349           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 350             Half-day course for your sales and support representatives; time spent
 351             as-needed with system administrators and bookkeeper/collections folks.<br>
 352             <br>
 353             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 354             Typical training sessions consist of a half-day course for your system
 355             administrators, a half-day course for your bookkeeper/collections
 356             folks, and a full day course (or two half-day courses) for your sales
 357             and support representatives.<br>
 358             <br>
 359             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 360             Typical training sessions consist of a day course for your system
 361             administrators, a day course for your bookkeeper/collections folks,
 362             and two full day courses for your sales and support representatives.
 363         </td>
 364     </tr>
 365   </table>
 366
 367 </td></tr></table>
 368 <br>
 369 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 370   <tr><td align="center" valign="top">
 371
 372   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 373
 374     <tr>
 375       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 376     </tr>
 377     <tr>
 378       <td align="left" valign="top">
 379           <p>Customizations and extensions to the software can be quoted on an
 380             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 381         </td>
 382     </tr>
 383   </table>
 384
 385 </td></tr></table>
 386 <br>
 387
 388 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 389 <br><br>
 390
 391 </div>
 392
 393 { include('elements/footer.html'); }