services.html

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   4 <title>Freeside Services</title>
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   8
   9   <h6>Services</h6>
  10
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
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  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30           <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
  32             <br>
  33           </p>
  34
  35           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  36             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No up-front setup cost.
  37             <br>
  38           </p>
  39
  40
  41           <p><b>Deluxe implementation package</b> - <b class="h6">$8900</b><br>
  42             Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
  43             <br>
  44           </p>
  45
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  50 </td></tr></table>
  51 <br>
  52 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  55   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  56     <tr>
  57       <th align="left" valign="top"><h3>Additional implementation services</h3>
  58       </th>
  59     </tr>
  60     <tr>
  61       <td align="left" valign="top">
  62
  63           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  64             This service include complete installation, configuration, and integration
  65             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  66             migration from your previous RADIUS configuration.</p>
  67           <p>
  68             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
  69             <b>Legacy data import from any other
  70             system</b> - (est.) <b class="h6">$3900</b><br>
  71           Service includes writing custom import scripts to migrate your legacy data, refind by
  72           test billing runs concurrently with your live billing to ensure trouble-free
  73           cut-over.</P>
  74       </td>
  75     </tr>
  76   </table>
  77
  78 </td></tr></table>
  79 <br>
  80 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  83   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  84     <tr>
  85       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  86     </tr>
  87     <tr>
  88       <td align="left" valign="top">
  89             <p>All support contracts include:</p>
  90             <ul class="indented">
  91               <li>Quarterly upgrades.
  92               <li>Offsite backup (optional).
  93               <li>Temporary replacement server available
  94               <li>24/7 emergency support via telephone or pager.
  95             </ul>
  96             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
  97             <ul class="indented">
  98               <li>Non-emergency support via email.
  99               <li>10% discount on additional consulting or customization work.
 100             </ul>
 101             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
 102             <ul class="indented">
 103               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 104               <li>3 hours/month of customizations.
 105               <li>20% discount on additional consulting or customization work.
 106             </ul>
 107             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
 108             <ul class="indented">
 109               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 110               <li>Direct access to all company developers and staff.
 111               <li>10 hours/month of customizations.
 112               <li>30% discount on additional consulting or customization work.
 113             </ul>
 114             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 115             <ul class="indented">
 116               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 117               <li>Direct access to all company developers and staff.
 118               <li>24 hours/month of customizations.
 119               <li>40% discount on additional consulting or customization work.
 120             </ul>
 121             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 122             <ul class="indented">
 123               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 124               <li>Direct access to all company developers and staff.
 125               <li>52 hours/month of customizations.
 126               <li>50% discount on additional consulting or customization work.
 127             </ul>
 128         </td>
 129     </tr>
 130
 131    </tr>
 132   </table>
 133
 134 </td></tr></table>
 135 <br>
 136 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 140     <tr>
 141       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 142     </tr>
 143     <tr>
 144       <td align="left" valign="top">
 145           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 146             Half-day course for your sales and support representatives; time spent
 147             as-needed with system administrators and bookkeeper/collections folks.<br>
 148             <br>
 149             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 150             Typical training sessions consist of a half-day course for your system
 151             administrators, a half-day course for your bookkeeper/collections
 152             folks, and a full day course (or two half-day courses) for your sales
 153             and support representatives.</p>
 154         </td>
 155     </tr>
 156   </table>
 157
 158 </td></tr></table>
 159 <br>
 160 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 165     <tr>
 166       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 167     </tr>
 168     <tr>
 169       <td align="left" valign="top">
 170           <p>Customizations and extensions to the software are quoted on an
 171             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 172         </td>
 173     </tr>
 174   </table>
 175
 176 </td></tr></table>
 177 <br>
 178
 179 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 180 <br><br>
 181
 182 </div>
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 184 { include('elements/footer.html'); }