services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39               <li>One year (12 months) of email, phone and IM support.
  40             </ul>
  41
  42           <p><b>Basic implementation service</b> - <b class="h6">$3900</b><br>
  43             Installation, configuration, training and one year of support.
  44             <br>
  45           </p>
  46
  47           <p><b>Standard implementation service</b> - <b class="h6">$6400</b><br>
  48             As basic, plus 20 hours of customizations.
  49             <br>
  50           </p>
  51
  52           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  53             As basic, plus 40 hours of customizations, or a three day on-site visit for training and live cutover.
  54             <br>
  55           </p>
  56
  57           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  58
  59       </td>
  60     </tr>
  61   </table>
  62
  63 </td></tr></table>
  64 <br>
  65 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  66   <tr><td align="center" valign="top">
  67
  68   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  69     <tr>
  70       <th align="left" valign="top"><h3>Additional implementation services</h3>
  71       </th>
  72     </tr>
  73     <tr>
  74       <td align="left" valign="top">
  75
  76           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  77             This service include complete installation, configuration, and integration
  78             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  79             migration from your previous RADIUS configuration.</p>
  80           <p>
  81             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  82             <b>Legacy data import from any other
  83             system</b> - (est.) <b class="h6">$4900</b><br>
  84           Service includes writing custom import scripts to migrate your legacy data, refind by
  85           test billing runs concurrently with your live billing to ensure trouble-free
  86           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  87       </td>
  88     </tr>
  89   </table>
  90
  91 </td></tr></table>
  92 <br>
  93 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  94   <tr><td align="center" valign="top">
  95
  96   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  97     <tr>
  98       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  99     </tr>
 100     <tr>
 101       <td align="left" valign="top">
 102
 103 <table class="support-plans">
 104
 105   <tr>
 106     <th><!--<B>Services included</B>--></th>
 107     <!--<th STYLE="background-color: #EDB53B"><B>Bronze</B></th>-->
 108     <th STYLE="background-color: #FDC57B"><B>Bronze</B></th>
 109     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 110     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 111     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 112     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 113     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 114   </tr>
 115
 116   <tr>
 117     <th><!--<B>Services included</B>--></th>
 118     <th STYLE="background-color: #EEEEEE">Basic maintenance only</th>
 119     <th>Standard support</th>
 120     <th>Most popular support level</th>
 121     <th>Large customizations</th>
 122     <th STYLE="background-color: #F0F0F0">Extensive customizations</th>
 123     <th STYLE="background-color: #F0F0F0">Dedicated developer</th>
 124   </tr>
 125
 126   <tr>
 127     <td>Monthly cost</td>
 128     <td STYLE="background-color: #EEEEEE"><B>$195</B></td>
 129     <td><B>$395</B></td>
 130     <td><B>$800</B></td>
 131     <td><B>$1600</B></td>
 132     <td STYLE="background-color: #F0F0F0"><B>$3200</B></td>
 133     <td STYLE="background-color: #F0F0F0"><B>$6400</B></td>
 134   </tr>
 135
 136   <tr>
 137     <td>Upgrades (OS, database and Freeside)</td>
 138     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 139     <td><span class="yes">&#x2714;</span></td>
 140     <td><span class="yes">&#x2714;</span></td>
 141     <td><span class="yes">&#x2714;</span></td>
 142     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 143     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 144   </tr>
 145
 146   <tr>
 147     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 148     <td STYLE="background-color: #EEEEEE"><span class="smyes">optional</span></td>
 149     <td><span class="smyes">optional</span></td>
 150     <td><span class="smyes">optional</span></td>
 151     <td><span class="smyes">optional</span></td>
 152     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 153     <td STYLE="background-color: #F0F0F0"><span class="smyes">optional</span></td>
 154   </tr>
 155
 156   <tr>
 157     <td>Address verification / normalization (US)</td>
 158     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 159     <td><span class="yes">&#x2714;</span></td>
 160     <td><span class="yes">&#x2714;</span></td>
 161     <td><span class="yes">&#x2714;</span></td>
 162     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 163     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 164   </tr>
 165
 166   <tr>
 167     <td>Email support</td>
 168     <td STYLE="background-color: #EEEEEE"><span class="yes">&#x2714;</span></td>
 169     <td><span class="yes">&#x2714;</span></td>
 170     <td><span class="yes">&#x2714;</span></td>
 171     <td><span class="yes">&#x2714;</span></td>
 172     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 173     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 174   </tr>
 175
 176   <tr>
 177     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 178     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 179     <td><span class="yes">&#x2714;</span></td>
 180     <td><span class="yes">&#x2714;</span></td>
 181     <td><span class="yes">&#x2714;</span></td>
 182     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 183     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 184   </tr>
 185
 186   <tr>
 187     <td>Support for advanced features (e.g. VoIP/CDR billing, commissions, multiple companies)</td>
 188     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 189     <td><span class="yes">&#x2714;</span></td>
 190     <td><span class="yes">&#x2714;</span></td>
 191     <td><span class="yes">&#x2714;</span></td>
 192     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 193     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 194   </tr>
 195
 196   <tr>
 197     <td>24/7 emergency support</td>
 198     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 199     <td><span class="no">&#x2716;</span></td>
 200     <td><span class="yes">&#x2714;</span></td>
 201     <td><span class="yes">&#x2714;</span></td>
 202     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 203     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 204   </tr>
 205
 206   <tr>
 207     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 208     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</span></td>
 209     <td><span class="smyes">2&frac12; hours</span></td>
 210     <td><span class="smyes">8 hours</span></td>
 211     <td><span class="smyes">20 hours</span></td>
 212     <td STYLE="background-color: #F0F0F0"><span class="smyes">48 hours</span></td>
 213     <td STYLE="background-color: #F0F0F0"><span class="smyes">100 hours</span></td>
 214   </tr>
 215
 216 <!-- we still do this for gold+, just trying to make the feature list more
 217      concise
 218   <tr>
 219     <td>Dedicated project manager</td>
 220     <td><span class="no">&#x2716;</td>
 221     <td><span class="no">&#x2716;</td>
 222     <td><span class="yes">&#x2714;</span></td>
 223     <td><span class="yes">&#x2714;</span></td>
 224     <td><span class="yes">&#x2714;</span></td>
 225     <td><span class="yes">&#x2714;</span></td>
 226   </tr>
 227 -->
 228
 229   <tr>
 230     <td>Direct access to all developers and staff</td>
 231     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 232     <td><span class="no">&#x2716;</td>
 233     <td><span class="no">&#x2716;</td>
 234     <td><span class="yes">&#x2714;</span></td>
 235     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 236     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 237   </tr>
 238
 239   <tr>
 240     <td>Lead role in defining product roadmap</td>
 241     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 242     <td><span class="no">&#x2716;</td>
 243     <td><span class="no">&#x2716;</td>
 244     <td><span class="no">&#x2716;</td>
 245     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 246     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 247   </tr>
 248
 249   <tr>
 250     <td>Dedicated senior developer</td>
 251     <td STYLE="background-color: #EEEEEE"><span class="no">&#x2716;</td>
 252     <td><span class="no">&#x2716;</td>
 253     <td><span class="no">&#x2716;</td>
 254     <td><span class="no">&#x2716;</td>
 255     <td STYLE="background-color: #F0F0F0"><span class="no">&#x2716;</td>
 256     <td STYLE="background-color: #F0F0F0"><span class="yes">&#x2714;</span></td>
 257   </tr>
 258
 259 <!--
 260   <tr>
 261     <td>Ivan</td>
 262     <td><span class="no">&#x2716;</td>
 263     <td><span class="no">&#x2716;</td>
 264     <td><span class="no">&#x2716;</td>
 265     <td><span class="no">&#x2716;</td>
 266     <td><span class="no">&#x2716;</td>
 267     <td><span class="yes">&#x2714;</span></td>
 268   </tr>
 269 -->
 270
 271   <tr>
 272     <td>Discount on additional work<br>(consulting or customizations)</td>
 273     <td STYLE="background-color: #EEEEEE"><B>10%</B></td>
 274     <td><B>15%</B></td>
 275     <td><B>25%</B></td>
 276     <td><B>30%</B></td>
 277     <td STYLE="background-color: #F0F0F0"><B>40%</B></td>
 278     <td STYLE="background-color: #F0F0F0"><B>50%</B></td>
 279   </tr>
 280
 281 </table>
 282
 283 </table>
 284
 285
 286 </td></tr></table>
 287 <br>
 288 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 289   <tr><td align="center" valign="top">
 290
 291   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 292     <tr>
 293       <th align="left" valign="top"><h3>Additional support services</h3>
 294       </th>
 295     </tr>
 296     <tr>
 297       <td align="left" valign="top">
 298
 299            <p><b>Invoice printing and mailing</b> - <b class="h6">$1/invoice (B&W) or $1.20/invoice (color)</b> (more than 1000 invoices/month?  <a href="mailto:sales@freeside.biz">contact us</a> for pricing)<br>
 300             Professional invoice printing and mailing.  One low per-invoice
 301             price includes everything: printing with your logo, envelope,
 302             US first-class postage, and a perforated coupon and return envelope
 303             for payments.
 304             </p>
 305           <p><b>High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 306             This add-on support service supports High Availability
 307             configurations.  It includes support for streaming replication,
 308             hot standby and failover, as well as 24/7 proactive failover
 309             monitoring.
 310             </p>
 311 <!-- atrocious support on reseller program
 312          <p><b>SureTax telecom taxation</b> - <b class="h6">$495/month</b><br>
 313             This add-on support service includes discount access to the SureTax
 314             service, providing a feed of up-to-date taxation data integrated
 315             into Freeside for tax calculation.
 316             </p>
 317 -->
 318       </td>
 319     </tr>
 320   </table>
 321
 322 </td></tr></table>
 323 <br>
 324 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 325   <tr><td align="center" valign="top">
 326
 327   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 328     <tr>
 329       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 330     </tr>
 331     <tr>
 332       <td align="left" valign="top">
 333           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 334             Half-day course for your sales and support representatives; time spent
 335             as-needed with system administrators and bookkeeper/collections folks.<br>
 336             <br>
 337             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 338             Typical training sessions consist of a half-day course for your system
 339             administrators, a half-day course for your bookkeeper/collections
 340             folks, and a full day course (or two half-day courses) for your sales
 341             and support representatives.<br>
 342             <br>
 343             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 344             Typical training sessions consist of a day course for your system
 345             administrators, a day course for your bookkeeper/collections folks,
 346             and two full day courses for your sales and support representatives.
 347         </td>
 348     </tr>
 349   </table>
 350
 351 </td></tr></table>
 352 <br>
 353 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 354   <tr><td align="center" valign="top">
 355
 356   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 357
 358     <tr>
 359       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 360     </tr>
 361     <tr>
 362       <td align="left" valign="top">
 363           <p>Customizations and extensions to the software can be quoted on an
 364             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 365         </td>
 366     </tr>
 367   </table>
 368
 369 </td></tr></table>
 370 <br>
 371
 372 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 373 <br><br>
 374
 375 </div>
 376
 377 { include('elements/footer.html'); }