services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39             </ul>
  40
  41           <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
  42             Basic implementation service includes six months of support.
  43             <br>
  44           </p>
  45
  46 <!--
  47           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  48             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
  49             <br>
  50           </p>
  51 -->
  52
  53           <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
  54             Standard implementation service includes a full year of support.
  55             <br>
  56           </p>
  57
  58           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  59             Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
  60             <br>
  61           </p>
  62
  63           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  64
  65       </td>
  66     </tr>
  67   </table>
  68
  69 </td></tr></table>
  70 <br>
  71 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  72   <tr><td align="center" valign="top">
  73
  74   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  75     <tr>
  76       <th align="left" valign="top"><h3>Additional implementation services</h3>
  77       </th>
  78     </tr>
  79     <tr>
  80       <td align="left" valign="top">
  81
  82           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  83             This service include complete installation, configuration, and integration
  84             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  85             migration from your previous RADIUS configuration.</p>
  86           <p>
  87             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  88             <b>Legacy data import from any other
  89             system</b> - (est.) <b class="h6">$4900</b><br>
  90           Service includes writing custom import scripts to migrate your legacy data, refind by
  91           test billing runs concurrently with your live billing to ensure trouble-free
  92           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  93       </td>
  94     </tr>
  95   </table>
  96
  97 </td></tr></table>
  98 <br>
  99 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 100   <tr><td align="center" valign="top">
 101
 102   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 103     <tr>
 104       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
 105     </tr>
 106     <tr>
 107       <td align="left" valign="top">
 108
 109 <table class="support-plans">
 110
 111   <tr>
 112     <th><!--<B>Services included</B>--></th>
 113     <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
 114     <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
 115     <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
 116     <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
 117     <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
 118     <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
 119   </tr>
 120
 121   <tr>
 122     <td>Monthly cost</td>
 123     <td><B>$195</B></td>
 124     <td><B>$395</B></td>
 125     <td><B>$800</B></td>
 126     <td><B>$1600</B></td>
 127     <td><B>$3200</B></td>
 128     <td><B>$6400</B></td>
 129   </tr>
 130
 131   <tr>
 132     <td>Upgrades</td>
 133     <td><span class="yes">&#x2714;</span></td>
 134     <td><span class="yes">&#x2714;</span></td>
 135     <td><span class="yes">&#x2714;</span></td>
 136     <td><span class="yes">&#x2714;</span></td>
 137     <td><span class="yes">&#x2714;</span></td>
 138     <td><span class="yes">&#x2714;</span></td>
 139   </tr>
 140
 141   <tr>
 142     <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
 143     <td><span class="smyes">optional</span></td>
 144     <td><span class="smyes">optional</span></td>
 145     <td><span class="smyes">optional</span></td>
 146     <td><span class="smyes">optional</span></td>
 147     <td><span class="smyes">optional</span></td>
 148     <td><span class="smyes">optional</span></td>
 149   </tr>
 150
 151   <tr>
 152     <td>Email support</td>
 153     <td><span class="yes">&#x2714;</span></td>
 154     <td><span class="yes">&#x2714;</span></td>
 155     <td><span class="yes">&#x2714;</span></td>
 156     <td><span class="yes">&#x2714;</span></td>
 157     <td><span class="yes">&#x2714;</span></td>
 158     <td><span class="yes">&#x2714;</span></td>
 159   </tr>
 160
 161   <tr>
 162     <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
 163     <td><span class="no">&#x2716;</span></td>
 164     <td><span class="yes">&#x2714;</span></td>
 165     <td><span class="yes">&#x2714;</span></td>
 166     <td><span class="yes">&#x2714;</span></td>
 167     <td><span class="yes">&#x2714;</span></td>
 168     <td><span class="yes">&#x2714;</span></td>
 169   </tr>
 170
 171   <tr>
 172     <td>24/7 emergency support</td>
 173     <td><span class="no">&#x2716;</span></td>
 174     <td><span class="no">&#x2716;</span></td>
 175     <td><span class="yes">&#x2714;</span></td>
 176     <td><span class="yes">&#x2714;</span></td>
 177     <td><span class="yes">&#x2714;</span></td>
 178     <td><span class="yes">&#x2714;</span></td>
 179   </tr>
 180
 181   <tr>
 182     <td>Customization hours per month<br>(with "rollover" for unused time)</td>
 183     <td><span class="no">&#x2716;</span></td>
 184     <td><span class="smyes">2&frac12; hours</span></td>
 185     <td><span class="smyes">8 hours</span></td>
 186     <td><span class="smyes">20 hours</span></td>
 187     <td><span class="smyes">48 hours</span></td>
 188     <td><span class="smyes">100 hours</span></td>
 189   </tr>
 190
 191   <tr>
 192     <td>Dedicated project manager</td>
 193     <td><span class="no">&#x2716;</td>
 194     <td><span class="no">&#x2716;</td>
 195     <td><span class="yes">&#x2714;</span></td>
 196     <td><span class="yes">&#x2714;</span></td>
 197     <td><span class="yes">&#x2714;</span></td>
 198     <td><span class="yes">&#x2714;</span></td>
 199   </tr>
 200
 201   <tr>
 202     <td>Direct access to all developers and staff</td>
 203     <td><span class="no">&#x2716;</td>
 204     <td><span class="no">&#x2716;</td>
 205     <td><span class="no">&#x2716;</td>
 206     <td><span class="yes">&#x2714;</span></td>
 207     <td><span class="yes">&#x2714;</span></td>
 208     <td><span class="yes">&#x2714;</span></td>
 209   </tr>
 210
 211   <tr>
 212     <td>Lead role in defining product roadmap</td>
 213     <td><span class="no">&#x2716;</td>
 214     <td><span class="no">&#x2716;</td>
 215     <td><span class="no">&#x2716;</td>
 216     <td><span class="no">&#x2716;</td>
 217     <td><span class="yes">&#x2714;</span></td>
 218     <td><span class="yes">&#x2714;</span></td>
 219   </tr>
 220
 221 <!--
 222   <tr>
 223     <td>Ivan</td>
 224     <td><span class="no">&#x2716;</td>
 225     <td><span class="no">&#x2716;</td>
 226     <td><span class="no">&#x2716;</td>
 227     <td><span class="no">&#x2716;</td>
 228     <td><span class="no">&#x2716;</td>
 229     <td><span class="yes">&#x2714;</span></td>
 230   </tr>
 231 -->
 232
 233   <tr>
 234     <td>Discount on additional work<br>(consulting or customizations)</td>
 235     <td><B>10%</B></td>
 236     <td><B>15%</B></td>
 237     <td><B>25%</B></td>
 238     <td><B>30%</B></td>
 239     <td><B>40%</B></td>
 240     <td><B>50%</B></td>
 241   </tr>
 242
 243 </table>
 244
 245 </table>
 246
 247
 248 </td></tr></table>
 249 <br>
 250 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 251   <tr><td align="center" valign="top">
 252
 253   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
 254     <tr>
 255       <th align="left" valign="top"><h3>Additional support services</h3>
 256       </th>
 257     </tr>
 258     <tr>
 259       <td align="left" valign="top">
 260
 261           <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
 262             This add-on support service supports High Availability
 263             configurations.  It includes support for streaming replication,
 264             hot standby and failover, as well as 24/7 proactive failover
 265             monitoring.
 266             </p>
 267       </td>
 268     </tr>
 269   </table>
 270
 271 </td></tr></table>
 272 <br>
 273 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 274   <tr><td align="center" valign="top">
 275
 276   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 277     <tr>
 278       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 279     </tr>
 280     <tr>
 281       <td align="left" valign="top">
 282           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 283             Half-day course for your sales and support representatives; time spent
 284             as-needed with system administrators and bookkeeper/collections folks.<br>
 285             <br>
 286             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 287             Typical training sessions consist of a half-day course for your system
 288             administrators, a half-day course for your bookkeeper/collections
 289             folks, and a full day course (or two half-day courses) for your sales
 290             and support representatives.<br>
 291             <br>
 292             <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
 293             Typical training sessions consist of a day course for your system
 294             administrators, a day course for your bookkeeper/collections folks,
 295             and two full day courses for your sales and support representatives.
 296         </td>
 297     </tr>
 298   </table>
 299
 300 </td></tr></table>
 301 <br>
 302 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 303   <tr><td align="center" valign="top">
 304
 305   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 306
 307     <tr>
 308       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 309     </tr>
 310     <tr>
 311       <td align="left" valign="top">
 312           <p>Customizations and extensions to the software can be quoted on an
 313             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 314         </td>
 315     </tr>
 316   </table>
 317
 318 </td></tr></table>
 319 <br>
 320
 321 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 322 <br><br>
 323
 324 </div>
 325
 326 { include('elements/footer.html'); }