services.html

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   4 <title>Freeside Inc. Services</title>
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   6 <meta name="Description" content="Open-source billing software for ISPs and businesses. www.sisd.com/freeside">
   7 <meta name="Keywords" content="billing, open source, money solutions, customer tracking">
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  21       <td width="13%" height="104" align="center" valign="top"><a href="http://www.sisd.com/freeside"><img src="imgs/logo2.gif" alt="Welcome to Freeside." width="144" height="104" border="0"></a>
  22       </td>
  23       <td width="100%" align="left" valign="top"> <h1>Open-source billing, ticketing
  24           and automation for ISPS and online businesses&nbsp;&nbsp; </h1></td>
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  30   <div id="nav"> <a href="index.html" id="nav">Home</a> | <a href="products.html" id="nav">Products</a>
  31     | <a href="services.html" id="nav">Services</a> | <a href="webdemo.html" id="nav">Web Demo</a> | <a href="developers.html" id="nav">Developers
  32     </a> | <a href="about.html" id="nav">About</a> | <a href="contact.html" id="nav">Contact</a>&nbsp;&nbsp;</div>
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  37   <h6>Freeside Commercial Services</h6>
  38   <table cellpadding="0" cellspacing="0" class="servteal">
  39     <tr>
  40       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  41         Ivan Kohler &lt;ivan@sisd.com&gt; or phone +1 415 462 1624 </span> </th>
  42     </tr>
  43   </table>
  44   <table width="100%" cellspacing="0" cellpadding="0" class="serv">
  45     <tr>
  46       <td  align="left" valign="top"><img src="imgs/bk/servman.gif" width="230" height="248" class="leftFloat">
  47         <h4>Installation service - your hardware </h4>
  48
  49           <p><b class="h4">$2000 </b>- Installation service<br>
  50             <br>
  51             Prefer your own hardware? This covers everything in the instructions,
  52             including writing an interface to your credit card and/or ACH processor,
  53             integration with your provisioning systems, setup of the signup server
  54             and self-service interface, and support through bringing the software
  55             live into a full production state.<br>
  56             <br>
  57             <b class="h4">$1000</b> - Installation of the Request Tracker ticketing
  58             system.<br>
  59             This covers complete installation and configuration of the open-source,
  60             enterprise-grade Request Tracker ticketing system.</p>
  61
  62         <h6>Additional Installation service</h6>
  63
  64           <p><b class="h6">$750</b> - Installation of FreeRADIUS server with MySQL
  65             or PostgreSQL backend.<br>
  66             <br>
  67             This covers complete installation, configuration, and integration
  68             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  69             migration from your previous RADIUS configuration.</p>
  70           <p><b class="h6">$2500</b> - Complete mail server (including migration
  71             from current mail server), or<br>
  72             <br>
  73             <b class="h6">$1750</b> - Complete mail server (new ISPs - no migration)<br>
  74             <br>
  75             This covers installation and configuration of a complete mail server
  76             solution, including SMTP, POP/IMAP (with SSL support), webmail, virus
  77             filtering, user-configurable spam filtering, virtual domain capability,
  78             Freeside integration and migration from your current mail server.
  79             Typical timeframe is two weeks.<br>
  80             <br>
  81             <b class="h6">$2500</b> (est.) - Legacy data import from QuickBooks
  82             or Rodopi, or<br>
  83             <br>
  84             <b class="h6">$3000</b> (est.) - Legacy data import from any other
  85             system<br>
  86             <br>
  87           This covers writing a custom script to import your legacy data and running
  88           test billings concurrently with your live billing to ensure trouble-free
  89           cut-over. </P>
  90       </td>
  91     </tr>
  92   </table>
  93
  94
  95   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  96     <tr>
  97       <th align="left" valign="top" > <h3>Training</h3></tr>
  98     <tr>
  99       <td align="left" valign="top"><blockquote>
 100           <p><b>$1000</b> - One day on-site training<br>
 101             <br>
 102             Half-day course for your sales and support representatives; time spent
 103             as-needed with system administrators and bookkeeper/collections folks.<br>
 104             <br>
 105             <b>$3000</b> - Three day on-site visit (two days training, one day
 106             live cutover)<br>
 107             <br>
 108             Typical training sessions consist of a half-day course for your system
 109             administrators, a half-day course for your bookkeeper/collections
 110             folks, and a full day course (or two half-day courses) for your sales
 111             and support representatives.</p>
 112         </blockquote></td>
 113     </tr>
 114     <tr>
 115       <th align="left" valign="top" > <h3>Support Contracts</h3></th>
 116     </tr>
 117     <tr>
 118       <td align="left" valign="top"> <blockquote>
 119           <p><b>$150/month</b> - Email support, emergency phone support<br>
 120             <br>
 121             Non-emergency support by email only; 24/7 emergency support via telephone
 122             or pager. Includes upgrades and optional offsite backup. Fixes for
 123             any problems caused by a bug in the Freeside software itself are included
 124             at no extra charge.<br>
 125             <br>
 126             <b>$300/month</b> - Email, IM and phone support with minor customizations<br>
 127             <br>
 128             Email, instant messenger and phone support during business hours;
 129             24/7 emergency support via telephone or pager, for up to five incidents/month.
 130             Includes upgrades, optional offsite backup, and 3 hours/month of customizations.
 131             Fixes for any problems caused by a bug in the Freeside software itself
 132             are included and not counted against the five incidents/month.<br>
 133             <br>
 134             <b>$750/month </b>- Unlimited email, IM and phone support with significant
 135             customizations<br>
 136             <br>
 137             Email, instant messenger and phone support during business hours;
 138             24/7 emergency support via telephone or pager, for an unlimited number
 139             of incidents. Includes upgrades, optional offsite backup, and 12 hours/month
 140             of customizations.<br>
 141             <br>
 142             <b>$1500/month</b> - Sponsorship and unlimited support with major
 143             customizations<br>
 144             <br>
 145             Unlimited support as above, plus 32 hours/month of customizations.<br>
 146             All support contracts include remote upgrades (as desired, or scheduled
 147             regularly).<br>
 148             All support contracts include optional offsite backup service: Nightly,
 149             your database will be backup up, encrypted with your PGP/GPG public
 150             key, and transmitted to storage here. Your customer information is
 151             secure and can only be decrypted with your PGP/GPG private key.</p>
 152         </blockquote></td>
 153     </tr>
 154     <tr>
 155       <th align="left" valign="top" > <h3>Custimization</h3></th>
 156     </tr>
 157     <tr>
 158       <td align="left" valign="top" > <blockquote>
 159           <p><b>Customizations and extensions to the software are quoted on an
 160             individual basis. Is Freeside missing a feature crucial to you? Send
 161             a detailed description of your needs.</b></p>
 162         </blockquote></td>
 163     </tr>
 164   </table>
 165   <table cellpadding="0" cellspacing="0" class="servteal">
 166     <tr>
 167       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
 168         Ivan Kohler &lt;ivan@sisd.com&gt; or phone +1 415 462 1624 </span> </th>
 169     </tr>
 170   </table>
 171   <p>&nbsp;</p>
 172 </div>
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 180       <td align="center" valign="middle"> <div id="footernav" > <a href="index.html">Home</a>
 181           | <a href="products.html">Products</a> | <a href="services.html">Services</a>
 182           | <a href="webdemo.html">Web Demo</a> | <a href="developers.html" >Developers</a>
 183           | <a href="about.html">About</a> | <a href="contact.html">Contact</a>
 184         </div></td>
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