services.html

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   3 <head>
   4 <title>Freeside Services</title>
   5 { include('elements/header.html'); }
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30           <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
  31             Prefer your own hardware?  This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
  32             <br>
  33           </p>
  34
  35           <p><b>Deluxe implementation package</b> - <b class="h6">$8900</b><br>
  36             Basic implementation service as above, 40 hours of customizations and a three day on-site visit for training and live cutover.
  37             <br>
  38           </p>
  39
  40       </td>
  41     </tr>
  42   </table>
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  44 </td></tr></table>
  45 <br>
  46 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  49   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  50     <tr>
  51       <th align="left" valign="top"><h3>Additional implementation services</h3>
  52       </th>
  53     </tr>
  54     <tr>
  55       <td align="left" valign="top">
  56
  57           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  58             This service include complete installation, configuration, and integration
  59             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  60             migration from your previous RADIUS configuration.</p>
  61           <p>
  62             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
  63             <b>Legacy data import from any other
  64             system</b> - (est.) <b class="h6">$3900</b><br>
  65           Service includes writing custom import scripts to migrate your legacy data, refind by
  66           test billing runs concurrently with your live billing to ensure trouble-free
  67           cut-over.</P>
  68       </td>
  69     </tr>
  70   </table>
  71
  72 </td></tr></table>
  73 <br>
  74 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  77   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
  78     <tr>
  79       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  80     </tr>
  81     <tr>
  82       <td align="left" valign="top">
  83             <p>All support contracts include:</p>
  84             <ul class="indented">
  85               <li>Quarterly upgrades.
  86               <li>Offsite backup (optional).
  87               <li>Temporary replacement server available
  88               <li>24/7 emergency support via telephone or pager.
  89             </ul>
  90             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
  91             <ul class="indented">
  92               <li>Non-emergency support via email.
  93               <li>10% discount on additional consulting or customization work.
  94             </ul>
  95             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
  96             <ul class="indented">
  97               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
  98               <li>3 hours/month of customizations.
  99               <li>20% discount on additional consulting or customization work.
 100             </ul>
 101             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
 102             <ul class="indented">
 103               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 104               <li>Direct access to all company developers and staff.
 105               <li>10 hours/month of customizations.
 106               <li>30% discount on additional consulting or customization work.
 107             </ul>
 108             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 109             <ul class="indented">
 110               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 111               <li>Direct access to all company developers and staff.
 112               <li>24 hours/month of customizations.
 113               <li>40% discount on additional consulting or customization work.
 114             </ul>
 115             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 116             <ul class="indented">
 117               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 118               <li>Direct access to all company developers and staff.
 119               <li>52 hours/month of customizations.
 120               <li>50% discount on additional consulting or customization work.
 121             </ul>
 122         </td>
 123     </tr>
 124
 125    </tr>
 126   </table>
 127
 128 </td></tr></table>
 129 <br>
 130 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 134     <tr>
 135       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 136     </tr>
 137     <tr>
 138       <td align="left" valign="top">
 139           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 140             Half-day course for your sales and support representatives; time spent
 141             as-needed with system administrators and bookkeeper/collections folks.<br>
 142             <br>
 143             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 144             Typical training sessions consist of a half-day course for your system
 145             administrators, a half-day course for your bookkeeper/collections
 146             folks, and a full day course (or two half-day courses) for your sales
 147             and support representatives.</p>
 148         </td>
 149     </tr>
 150   </table>
 151
 152 </td></tr></table>
 153 <br>
 154 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 159     <tr>
 160       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 161     </tr>
 162     <tr>
 163       <td align="left" valign="top">
 164           <p>Customizations and extensions to the software are quoted on an
 165             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 166         </td>
 167     </tr>
 168   </table>
 169
 170 </td></tr></table>
 171 <br>
 172
 173 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 174 <br><br>
 175
 176 </div>
 177
 178 { include('elements/footer.html'); }