services.html

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   2 <html>
   3 <head>
   4 <title>Freeside Services</title>
   5 { include('elements/header.html'); }
   6
   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
  11 <!--
  12   <table cellpadding="0" cellspacing="0" class="servteal">
  13     <tr>
  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
  17   </table>
  18 -->
  19
  20 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  21   <tr><td align="center" valign="top">
  22
  23   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  24     <tr>
  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
  26     </tr>
  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>All implementation services include:</p>
  31             <ul class="indented">
  32               <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
  33               <li>Installation and skinning of the customer signup and self-service portal
  34               <li>Integration with your credit card and/or E-check processor
  35               <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
  36               <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
  37               <li>Remote training session
  38               <li>Support through bringing the software live and into production
  39             </ul>
  40
  41           <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
  42             Basic implementation service includes six months of support.
  43             <br>
  44           </p>
  45
  46 <!--
  47           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  48             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
  49             <br>
  50           </p>
  51 -->
  52
  53           <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
  54             Standard implementation service includes a full year of support.
  55             <br>
  56           </p>
  57
  58           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  59             Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
  60             <br>
  61           </p>
  62
  63           <p>Looking for these implementation services including hardware?  See our <a href="products.html">products</a>.</p>
  64
  65       </td>
  66     </tr>
  67   </table>
  68
  69 </td></tr></table>
  70 <br>
  71 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
  72   <tr><td align="center" valign="top">
  73
  74   <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
  75     <tr>
  76       <th align="left" valign="top"><h3>Additional implementation services</h3>
  77       </th>
  78     </tr>
  79     <tr>
  80       <td align="left" valign="top">
  81
  82           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  83             This service include complete installation, configuration, and integration
  84             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  85             migration from your previous RADIUS configuration.</p>
  86           <p>
  87             <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
  88             <b>Legacy data import from any other
  89             system</b> - (est.) <b class="h6">$4900</b><br>
  90           Service includes writing custom import scripts to migrate your legacy data, refind by
  91           test billing runs concurrently with your live billing to ensure trouble-free
  92           cut-over.  (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
  93       </td>
  94     </tr>
  95   </table>
  96
  97 </td></tr></table>
  98 <br>
  99 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 100   <tr><td align="center" valign="top">
 101
 102   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 103     <tr>
 104       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
 105     </tr>
 106     <tr>
 107       <td align="left" valign="top">
 108             <p>All support contracts include:</p>
 109             <ul class="indented">
 110               <li>Quarterly upgrades
 111 <!--              <li>Offsite backup (optional).-->
 112 <!--              <li>Temporary replacement server available -->
 113               <li>24/7 emergency support via telephone or pager
 114               <li>"Rollover" for unused customization hours
 115               <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
 116             </ul>
 117 <!--
 118 <table>
 119   <tr>
 120     <th>Contract</th>
 121     <th>Price</th>
 122     <th>Support</th>
 123     <th>Customizations</th>
 124     <th>Discount on additional work</th>
 125   <tr>
 126
 127   <tr>
 128     <td><b>Bronze</b></td>
 129     <td><b class="h6">$195/month</b></td>
 130     <td>Non-emergency support via email</td>
 131     <td>None</td>
 132     <td>10%</td>
 133   </tr>
 134
 135   <tr>
 136     <td><b>Silver</b></td>
 137     <td><b class="h6">$395/month</b></td>
 138     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
 139     <td>3 hours/month</td>
 140     <td>20%</td>
 141   </tr>
 142
 143   <tr>
 144     <td><b>Gold</b></td>
 145     <td><b class="h6">$800/month</b></td>
 146     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
 147     <td>10 hours/month</td>
 148     <td>30%</td>
 149   </tr>
 150
 151   <tr>
 152     <td><b>Platinum</b></td>
 153     <td><b class="h6">$1600/month</b></td>
 154     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
 155     <td>24 hours/month</td>
 156     <td>40%</td>
 157   </tr>
 158
 159   <tr>
 160     <td><b>Diamond</b></td>
 161     <td><b class="h6">$3200/month</b></td>
 162     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
 163     <td>52 hours/month</td>
 164     <td>50%</td>
 165   </tr>
 166
 167   <tr>
 168     <td><b>Sapphire</b></td>
 169     <td><b class="h6">$6400/month</b></td>
 170     <td>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)</td>
 171     <td>108 hours/month</td>
 172     <td>50%</td>
 173   </tr>
 174
 175 </table>
 176 -->
 177
 178             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
 179             <ul class="indented">
 180               <li>Non-emergency support via email
 181               <li>10% discount on additional consulting or customization work
 182             </ul>
 183             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
 184             <ul class="indented">
 185               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
 186               <li>3 hours/month of customizations
 187               <li>20% discount on additional consulting or customization work
 188             </ul>
 189             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support with significant customizations
 190             <ul class="indented">
 191               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
 192               <li>10 hours/month of customizations
 193               <li>30% discount on additional consulting or customization work
 194             </ul>
 195             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Unlimited support, direct developer access and substantial customizations<br>
 196             <ul class="indented">
 197               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
 198               <li>Direct access to all company developers and staff
 199               <li>24 hours/month of customizations
 200               <li>40% discount on additional consulting or customization work
 201             </ul>
 202             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 203             <ul class="indented">
 204               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
 205               <li>Direct access to all company developers and staff
 206               <li>52 hours/month of customizations
 207               <li>50% discount on additional consulting or customization work
 208             </ul>
 209             <p><b>Sapphire</b> - <b class="h6">$6400/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 210             <ul class="indented">
 211               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
 212               <li>Direct access to all company developers and staff
 213               <li>108 hours/month of customizations
 214               <li>50% discount on additional consulting or customization work
 215             </ul>
 216         </td>
 217     </tr>
 218
 219    </tr>
 220   </table>
 221
 222 </td></tr></table>
 223 <br>
 224 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 225   <tr><td align="center" valign="top">
 226
 227   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 228     <tr>
 229       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 230     </tr>
 231     <tr>
 232       <td align="left" valign="top">
 233           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 234             Half-day course for your sales and support representatives; time spent
 235             as-needed with system administrators and bookkeeper/collections folks.<br>
 236             <br>
 237             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 238             Typical training sessions consist of a half-day course for your system
 239             administrators, a half-day course for your bookkeeper/collections
 240             folks, and a full day course (or two half-day courses) for your sales
 241             and support representatives.</p>
 242         </td>
 243     </tr>
 244   </table>
 245
 246 </td></tr></table>
 247 <br>
 248 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
 249   <tr><td align="center" valign="top">
 250
 251   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 252
 253     <tr>
 254       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 255     </tr>
 256     <tr>
 257       <td align="left" valign="top">
 258           <p>Customizations and extensions to the software can be quoted on an
 259             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 260         </td>
 261     </tr>
 262   </table>
 263
 264 </td></tr></table>
 265 <br>
 266
 267 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 268 <br><br>
 269
 270 </div>
 271
 272 { include('elements/footer.html'); }