services.html

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   4 <title>Freeside Services</title>
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   7 <div id="content1">
   8
   9   <h6>Services</h6>
  10
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  14       <th  align="left"> For orders, a quotation or more information, <span class="blkbold">contact
  15         Ivan Kohler &lt;ivan@freeside.biz&gt; or phone +1 415 462 1624 </span> </th>
  16     </tr>
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  25       <th align="left" valign="top"><a name="install"><h3>Implementation services</h3></a></th>
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  27     <tr>
  28       <td align="left" valign="top">
  29
  30 <p>
  31 Prefer your own hardware?  Implementation services include complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of items such as phone numbers, RADIUS accounts, etc., and support bringing the software live into production.</p>
  32
  33           <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
  34             Basic implementation service includes three months of support.
  35             <br>
  36           </p>
  37
  38 <!--
  39           <p><b>Basic implementation service (monthly payment option)</b> - <b class="h6">$395/month for 12 months</b><br>
  40             Basic implementation service as above, plus a full year of support, for one low monthly fee.  No setup cost.
  41             <br>
  42           </p>
  43 -->
  44
  45           <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
  46             Standard implementation service includes a full year of support.
  47             <br>
  48           </p>
  49
  50           <p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
  51             Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
  52             <br>
  53           </p>
  54
  55       </td>
  56     </tr>
  57   </table>
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  59 </td></tr></table>
  60 <br>
  61 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  66       <th align="left" valign="top"><h3>Additional implementation services</h3>
  67       </th>
  68     </tr>
  69     <tr>
  70       <td align="left" valign="top">
  71
  72           <p><b>Installation of FreeRADIUS server with MySQL or PostgreSQL backend</b> - <b class="h6">$900</b><br>
  73             This service include complete installation, configuration, and integration
  74             of the advanced, open-source FreeRADIUS RADIUS server, as well as
  75             migration from your previous RADIUS configuration.</p>
  76           <p>
  77             <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
  78             <b>Legacy data import from any other
  79             system</b> - (est.) <b class="h6">$3900</b><br>
  80           Service includes writing custom import scripts to migrate your legacy data, refind by
  81           test billing runs concurrently with your live billing to ensure trouble-free
  82           cut-over.</P>
  83       </td>
  84     </tr>
  85   </table>
  86
  87 </td></tr></table>
  88 <br>
  89 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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  94       <th align="left" valign="top"><a name="support"><h3>Support Contracts</h3></th>
  95     </tr>
  96     <tr>
  97       <td align="left" valign="top">
  98             <p>All support contracts include:</p>
  99             <ul class="indented">
 100               <li>Quarterly upgrades.
 101               <li>Offsite backup (optional).
 102               <li>Temporary replacement server available
 103               <li>24/7 emergency support via telephone or pager.
 104             </ul>
 105             <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
 106             <ul class="indented">
 107               <li>Non-emergency support via email.
 108               <li>10% discount on additional consulting or customization work.
 109             </ul>
 110             <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
 111             <ul class="indented">
 112               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 113               <li>3 hours/month of customizations.
 114               <li>20% discount on additional consulting or customization work.
 115             </ul>
 116             <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
 117             <ul class="indented">
 118               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 119               <li>Direct access to all company developers and staff.
 120               <li>10 hours/month of customizations.
 121               <li>30% discount on additional consulting or customization work.
 122             </ul>
 123             <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
 124             <ul class="indented">
 125               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 126               <li>Direct access to all company developers and staff.
 127               <li>24 hours/month of customizations.
 128               <li>40% discount on additional consulting or customization work.
 129             </ul>
 130             <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
 131             <ul class="indented">
 132               <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
 133               <li>Direct access to all company developers and staff.
 134               <li>52 hours/month of customizations.
 135               <li>50% discount on additional consulting or customization work.
 136             </ul>
 137         </td>
 138     </tr>
 139
 140    </tr>
 141   </table>
 142
 143 </td></tr></table>
 144 <br>
 145 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 148   <table width="118%" cellpadding="0" cellspacing="0" class="servpurp">
 149     <tr>
 150       <th align="left" valign="top"><a name="training"><h3>Training</h3></a></th>
 151     </tr>
 152     <tr>
 153       <td align="left" valign="top">
 154           <p><b>One day on-site training</b> - <b class="h6">$2450</b><br>
 155             Half-day course for your sales and support representatives; time spent
 156             as-needed with system administrators and bookkeeper/collections folks.<br>
 157             <br>
 158             <b>Three day on-site visit (two days training, one day live cutover)</b> - <b class="h6">$3900</b><br>
 159             Typical training sessions consist of a half-day course for your system
 160             administrators, a half-day course for your bookkeeper/collections
 161             folks, and a full day course (or two half-day courses) for your sales
 162             and support representatives.</p>
 163         </td>
 164     </tr>
 165   </table>
 166
 167 </td></tr></table>
 168 <br>
 169 <table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
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 174     <tr>
 175       <th align="left" valign="top"><a name="customization"><h3>Customization</h3></a></th>
 176     </tr>
 177     <tr>
 178       <td align="left" valign="top">
 179           <p>Customizations and extensions to the software are quoted on an
 180             individual basis. Is Freeside missing a feature crucial to you?  Contact us to discuss your needs.</b></p>
 181         </td>
 182     </tr>
 183   </table>
 184
 185 </td></tr></table>
 186 <br>
 187
 188 <b>For orders, a quotation or more information, contact <a href="mailto:sales@freeside.biz">sales@freeside.biz</a> or phone +1 415 462 1624</b>
 189 <br><br>
 190
 191 </div>
 192
 193 { include('elements/footer.html'); }