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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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  22            <h6>We're exhibiting!</h6>
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  28 <a href="http://oscon.com/oscon14?cmp=ba-prog-confreg-home-os14_exhibitor_banner_125_125">
  29 <img src="http://cdn.oreillystatic.com/en/assets/1/event/115/oscon2014_exhibiting_125x125.gif" width="125" height="125"  border="0"  alt="OSCON 2014"  />
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  34 <!--            <h4>We're exhibiting!</h4> -->
  35             <h5>&nbsp;OSCon</h5>
  36             <h4>Bluehost booth</h4>
  37             <h4>Jul 21-23, 2014</h4>
  38             <h4>Portland, Oregon</h4>
  39             Free Expo Hall pass, use code FOSSFTW
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  50             <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  54 <!--            <h4>We're exhibiting!</h4> -->
  55             <h5>&nbsp;WISPAPalooza</h5>
  56             <h4>Booth #136</h4>
  57             <h4>Oct 14-16, 2014</h4>
  58             <h4>Las Vegas, Nevada</h4>
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  79           <td width="9" height="20">&nbsp;</td>
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  81             <h2>Freeside News...</h2></td>
  82           <td width="9" height="20">&nbsp;</td>
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  85           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  89                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
  90                 <td width="*">Exhibited at <a href="http://www.fispalive.com/">FISPA Live</a></td>
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  94                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
  95                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
  96               </tr>
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  99                 <td width="115" align="right" valign="top"><b>Apr&nbsp;2&nbsp;2014:</b></td>
 100                 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
 101               </tr>
 102
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 104                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 105                 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
 106               </tr>
 107
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 109                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 110                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
 111               </tr>
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 114                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 115                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 119                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 120                 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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 124                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 125                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 129                 <td width="115" align="right" valign="top"><b><nobr>Oct&nbsp;14-18&nbsp;2013:</b></nobr></td>
 130                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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 134                 <td width="115" align="right" valign="top"><b><nobr>Aug&nbsp;28-29&nbsp;2013:</b></nobr></td>
 135                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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 139           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 152             <h4>Freeside offers business solutions:</h4>
 153             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 154               <br>
 155               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 156               <br>
 157               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 158               <br>
 159               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 160               <br>
 161               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 162               <br>
 163               <br>
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 174     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 175       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 176       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 177         software for their automation needs.<br>
 178         <br>
 179         For complete, easy deployment and maintenance, Freeside is available on
 180         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 181 <!--
 182         <br>
 183 <b>Freeside's 100% web-based</b> user interface requires no
 184         client installation of any kind. Comprehensive customer <b></b>self-care
 185         and reseller interfaces empower your customers and resellers, and reduce
 186         your staffing costs.<b></b><b></b></p>
 187 -->
 188
 189       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 190
 191       <h6>KEY&nbsp;FEATURES</h6>
 192
 193       <h4><b></b>BILLING</h4>
 194
 195       <ul class="indented">
 196         <li> Flexible pricing and rating plans including anniversary billing,
 197           pro-rating, usage based billing and more.  Plug-in system allows easy
 198           addition of new pricing plans. </li>
 199         <li> VoIP rating and billing, including DID inventory, rate plans, free
 200           minutes, caps, and 800# billing.</li>
 201         <li> Real-time credit card and electronic check processing with all major
 202           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 203       </ul>
 204       <h4>TICKETING</h4>
 205       <ul class="indented">
 206         <li> Complete, integrated trouble ticketing system included, based on
 207           Request Tracker from Best Practical Solutions </li>
 208         <li> Auto-responds to customer email, assigns a ticket number and allows
 209           your staff to track requests collaboratively </li>
 210         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 211           customizable workflow, and more. </li>
 212       </ul>
 213       <h4>NETWORK MONITORING</h4>
 214       <ul class="indented">
 215         <li> Complete, integrated network monitoring system included, based on
 216           Torrus from K-Open GmbH</li>
 217         <li>SNMP discovery, collection and graphing</li>
 218         <li>95th percentile and volume billing</li>
 219       </ul>
 220
 221       <h4>CUSTOMER SERVICE</h4>
 222       <ul class="indented">
 223         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 224         <li>Customer self-care including invoice viewing, one-time and recurring
 225           payments, adding and removing services, and password changes. </li>
 226         <li>Simple API available to write your own self-service pages or applications.</li>
 227       </ul>
 228       <h4>RESELLERS</h4>
 229       <ul class="indented">
 230         <li>Unlimited resellers with branded invoices, individual pricing and
 231           payment gateways.</li>
 232         <li>Virtualized reseller access allows resellers access to only their
 233           own customers.</li>
 234         <li>Flexible, fine-grained access control<br>
 235         </li>
 236       </ul>
 237
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 245             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
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 247           <td>
 248             <h6>Awarded Best of Show</h6>
 249             <h4>ITExpo West 2013</h4>
 250             <h4>ITExpo East 2010</h4>
 251             <h4>ITExpo East 2009</h4>
 252           </td>
 253
 254 <!--
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 256             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 266 </table>
 267
 268 <!-- bring me back again soon
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 273           <td BGCOLOR="#ffffff">
 274             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 275           </td>
 276           <td BGCOLOR="#ffffff">
 277             <h5>Please support network neutrality</h5>
 278             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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