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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a>, Monday, Feb 23th, St. Louis.  <a href="https://www.cvent.com/events/wispamerica-2015/registration-5fddb419659f4b57871bfd2d0b690a85.aspx">Register now!</a><br>
   9 <small>(Attending the training only and not WISPAmerica?  <a href="contact.html" style="font-size:100%">Contact us</a> to register.)</small>
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  25            <h6>We're exhibiting!</h6>
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  37             <a href="http://www.hostingcon.com/global/" target="_blank"><img src="hostingcon2015.png" border=0 align="center" alt="HostingCon"></a>
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  41             <h4>We're exhibiting!</h4>
  42             <h5>&nbsp;HostingCon</h5>
  43             <h4>Booth #817</h4>
  44             <h4>Jul 28-29, 2015</h4>
  45             <h4>San Diego, California</h4>
  46           </td>
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  49           <td colspan=2><h4>Use coupon code Freeside2015 for a $60 discount!</h4></td>
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  68           <td width="9" height="20">&nbsp;</td>
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  70             <h2>Freeside News...</h2></td>
  71           <td width="9" height="20">&nbsp;</td>
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  74           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  78                 <td width="115" align="right" valign="top"><nobr><b>Apr&nbsp;12-14&nbsp;2015:</b></nobr></td>
  79                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
  80               </tr>
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  83                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;23-26&nbsp;2015:</b></nobr></td>
  84                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
  85               </tr>
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  88                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
  89                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
  90               </tr>
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  93                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
  94                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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  98                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
  99                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
 100               </tr>
 101               <tr align="left" valign="top">
 102                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
 103                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
 104               </tr>
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 106                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
 107                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
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 111                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 112                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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 116                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 117                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 121                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
 122                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
 123               </tr>
 124
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 126                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 127                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 131                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 132                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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 149             <h4>Freeside offers business solutions:</h4>
 150             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 151               <br>
 152               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 153               <br>
 154               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 155               <br>
 156               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 157               <br>
 158               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 159               <br>
 160               <br>
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 171     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 172       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 173       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 174         software for their automation needs.<br>
 175         <br>
 176         For complete, easy deployment and maintenance, Freeside is available on
 177         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 178 <!--
 179         <br>
 180 <b>Freeside's 100% web-based</b> user interface requires no
 181         client installation of any kind. Comprehensive customer <b></b>self-care
 182         and reseller interfaces empower your customers and resellers, and reduce
 183         your staffing costs.<b></b><b></b></p>
 184 -->
 185
 186       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 187
 188       <h6>KEY&nbsp;FEATURES</h6>
 189
 190       <h4><b></b>BILLING</h4>
 191
 192       <ul class="indented">
 193         <li> Flexible pricing and rating plans including anniversary billing,
 194           pro-rating, usage based billing and more.  Plug-in system allows easy
 195           addition of new pricing plans. </li>
 196         <li> VoIP rating and billing, including DID inventory, rate plans, free
 197           minutes, caps, and 800# billing.</li>
 198         <li> Real-time credit card and electronic check processing with all major
 199           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 200       </ul>
 201       <h4>TICKETING</h4>
 202       <ul class="indented">
 203         <li> Complete, integrated trouble ticketing system included, based on
 204           Request Tracker from Best Practical Solutions </li>
 205         <li> Auto-responds to customer email, assigns a ticket number and allows
 206           your staff to track requests collaboratively </li>
 207         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 208           customizable workflow, and more. </li>
 209       </ul>
 210       <h4>NETWORK MONITORING</h4>
 211       <ul class="indented">
 212         <li> Complete, integrated network monitoring system included, based on
 213           Torrus from K-Open GmbH</li>
 214         <li>SNMP discovery, collection and graphing</li>
 215         <li>95th percentile and volume billing</li>
 216       </ul>
 217
 218       <h4>CUSTOMER SERVICE</h4>
 219       <ul class="indented">
 220         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 221         <li>Customer self-care including invoice viewing, one-time and recurring
 222           payments, adding and removing services, and password changes. </li>
 223         <li>Simple API available to write your own self-service pages or applications.</li>
 224       </ul>
 225       <h4>RESELLERS</h4>
 226       <ul class="indented">
 227         <li>Unlimited resellers with branded invoices, individual pricing and
 228           payment gateways.</li>
 229         <li>Virtualized reseller access allows resellers access to only their
 230           own customers.</li>
 231         <li>Flexible, fine-grained access control<br>
 232         </li>
 233       </ul>
 234
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 242             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 243           </td>
 244           <td>
 245             <h6>Awarded Best of Show</h6>
 246             <h4>ITExpo West 2013</h4>
 247             <h4>ITExpo East 2010</h4>
 248             <h4>ITExpo East 2009</h4>
 249           </td>
 250
 251 <!--
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 264
 265 <!-- bring me back again soon
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 270           <td BGCOLOR="#ffffff">
 271             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 272           </td>
 273           <td BGCOLOR="#ffffff">
 274             <h5>Please support network neutrality</h5>
 275             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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