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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a>, Monday, Feb 23th, St. Louis.  <a href="https://www.cvent.com/events/wispamerica-2015/registration-5fddb419659f4b57871bfd2d0b690a85.aspx">Register now!</a><br>
   8 <small>(Attending the training only and not WISPAmerica?  <a href="contact.html" style="font-size:100%">Contact us</a> to register.)</small>
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  23            <h6>We're exhibiting!</h6>
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  34             <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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  38 <!--            <h4>We're exhibiting!</h4> -->
  39             <h5>&nbsp;WISPAmerica</h5>
  40             <h4>Booth #207</h4>
  41             <h4>Feb 23-26, 2015</h4>
  42             <h4>St. Louis,  Missouri</h4>
  43           </td>
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  45 <!--
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  47         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  53             <a href="http://www.comptelplus.org" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="CompTel Plus"></a>
  54           </td>
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  57 <!--            <h4>We're exhibiting!</h4> -->
  58             <h5>&nbsp;CompTel Plus</h5>
  59             <h4>Booth #321</h4>
  60             <h4>Apr 12-14, 2015</h4>
  61             <h4>Orlando, Florida</h4>
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  67             <a href="http://www.hostingcon.com/global/" target="_blank"><img src="hostingcon2015.png" border=0 align="center" alt="HostingCon"></a>
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  71 <!--            <h4>We're exhibiting!</h4> -->
  72             <h5>&nbsp;HostingCon</h5>
  73             <h4>Booth #817</h4>
  74             <h4>Jul 28-29, 2015</h4>
  75             <h4>San Diego, California</h4>
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  89           <td height="10">&nbsp;</td>
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  95           <td width="9" height="20">&nbsp;</td>
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  97             <h2>Freeside News...</h2></td>
  98           <td width="9" height="20">&nbsp;</td>
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 101           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
 102           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
 103
 104               <tr align="left" valign="top">
 105                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
 106                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
 107               </tr>
 108
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 110                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
 111                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
 112               </tr>
 113
 114               <tr align="left" valign="top">
 115                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
 116                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
 117               </tr>
 118               <tr align="left" valign="top">
 119                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
 120                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
 121               </tr>
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 123                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
 124                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
 125               </tr>
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 128                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 129                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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 131
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 133                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 134                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 138                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
 139                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
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 143                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 144                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
 145               </tr>
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 148                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 149                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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 153           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 165           <td width="384" bgcolor="#BEBDBD"><br>
 166             <h4>Freeside offers business solutions:</h4>
 167             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 168               <br>
 169               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 170               <br>
 171               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 172               <br>
 173               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 174               <br>
 175               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 176               <br>
 177               <br>
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 183
 184 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 188     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 189       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 190       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 191         software for their automation needs.<br>
 192         <br>
 193         For complete, easy deployment and maintenance, Freeside is available on
 194         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 195 <!--
 196         <br>
 197 <b>Freeside's 100% web-based</b> user interface requires no
 198         client installation of any kind. Comprehensive customer <b></b>self-care
 199         and reseller interfaces empower your customers and resellers, and reduce
 200         your staffing costs.<b></b><b></b></p>
 201 -->
 202
 203       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 204
 205       <h6>KEY&nbsp;FEATURES</h6>
 206
 207       <h4><b></b>BILLING</h4>
 208
 209       <ul class="indented">
 210         <li> Flexible pricing and rating plans including anniversary billing,
 211           pro-rating, usage based billing and more.  Plug-in system allows easy
 212           addition of new pricing plans. </li>
 213         <li> VoIP rating and billing, including DID inventory, rate plans, free
 214           minutes, caps, and 800# billing.</li>
 215         <li> Real-time credit card and electronic check processing with all major
 216           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 217       </ul>
 218       <h4>TICKETING</h4>
 219       <ul class="indented">
 220         <li> Complete, integrated trouble ticketing system included, based on
 221           Request Tracker from Best Practical Solutions </li>
 222         <li> Auto-responds to customer email, assigns a ticket number and allows
 223           your staff to track requests collaboratively </li>
 224         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 225           customizable workflow, and more. </li>
 226       </ul>
 227       <h4>NETWORK MONITORING</h4>
 228       <ul class="indented">
 229         <li> Complete, integrated network monitoring system included, based on
 230           Torrus from K-Open GmbH</li>
 231         <li>SNMP discovery, collection and graphing</li>
 232         <li>95th percentile and volume billing</li>
 233       </ul>
 234
 235       <h4>CUSTOMER SERVICE</h4>
 236       <ul class="indented">
 237         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 238         <li>Customer self-care including invoice viewing, one-time and recurring
 239           payments, adding and removing services, and password changes. </li>
 240         <li>Simple API available to write your own self-service pages or applications.</li>
 241       </ul>
 242       <h4>RESELLERS</h4>
 243       <ul class="indented">
 244         <li>Unlimited resellers with branded invoices, individual pricing and
 245           payment gateways.</li>
 246         <li>Virtualized reseller access allows resellers access to only their
 247           own customers.</li>
 248         <li>Flexible, fine-grained access control<br>
 249         </li>
 250       </ul>
 251
 252     <br>
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 259             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 260           </td>
 261           <td>
 262             <h6>Awarded Best of Show</h6>
 263             <h4>ITExpo West 2013</h4>
 264             <h4>ITExpo East 2010</h4>
 265             <h4>ITExpo East 2009</h4>
 266           </td>
 267
 268 <!--
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 270             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 280 </table>
 281
 282 <!-- bring me back again soon
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 287           <td BGCOLOR="#ffffff">
 288             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 289           </td>
 290           <td BGCOLOR="#ffffff">
 291             <h5>Please support network neutrality</h5>
 292             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 293           </td>
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