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   3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  22             <a href="http://www.wispa.org/Events/WISPAmerica-2016" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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  26             <h4>We're exhibiting!</h4>
  27             <h6>&nbsp;WISPAmerica</h6>
  28             <h4>Mar 15-17, 2016</h4>
  29             <h4>Louisville, KY</h4>
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  46             <h2>Freeside News...</h2></td>
  47           <td width="9" height="20">&nbsp;</td>
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  50           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  54                 <td width="115" align="right" valign="top"><nobr><b>Nov&nbsp;9-11&nbsp;2015:</b></nobr></td>
  55                 <td width="*">Exhibited at the <a href="http://www.ispsummit.ca/">Canadian ISP Summit</a></td>
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  59                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;18-20&nbsp;2015:</b></nobr></td>
  60                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">Comptel Plus</a></td>
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  64                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;12-15&nbsp;2015:</b></nobr></td>
  65                 <td width="*">Training and exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015">WISPAPalooza</a></td>
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  69                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;28-29&nbsp;2015:</b></nobr></td>
  70                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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  75                 <td width="115" align="right" valign="top"><b>Jun&nbsp;26&nbsp;2015:</b></td>
  76                 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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  80                 <td width="115" align="right" valign="top"><nobr><b>Apr&nbsp;12-14&nbsp;2015:</b></nobr></td>
  81                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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  85                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;23-26&nbsp;2015:</b></nobr></td>
  86                 <td width="*">Training and exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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  90                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
  91                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
  92               </tr>
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  95                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
  96                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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 100                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
 101                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
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 105                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 106                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 123             <h4>Freeside offers business solutions:</h4>
 124             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 125               <br>
 126               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 127               <br>
 128               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 129               <br>
 130               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 131               <br>
 132               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 133               <br>
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 145     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 146       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 147       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 148         software for their automation needs.<br>
 149         <br>
 150         For complete, easy deployment and maintenance, Freeside is available on
 151         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 152 <!--
 153         <br>
 154 <b>Freeside's 100% web-based</b> user interface requires no
 155         client installation of any kind. Comprehensive customer <b></b>self-care
 156         and reseller interfaces empower your customers and resellers, and reduce
 157         your staffing costs.<b></b><b></b></p>
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 162       <h6>KEY&nbsp;FEATURES</h6>
 163
 164       <h4><b></b>BILLING</h4>
 165
 166       <ul class="indented">
 167         <li> Flexible pricing and rating plans including anniversary billing,
 168           pro-rating, usage based billing and more.  Plug-in system allows easy
 169           addition of new pricing plans. </li>
 170         <li> VoIP rating and billing, including DID inventory, rate plans, free
 171           minutes, caps, and 800# billing.</li>
 172         <li> Real-time credit card and electronic check processing with all major
 173           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 174       </ul>
 175       <h4>TICKETING</h4>
 176       <ul class="indented">
 177         <li> Complete, integrated trouble ticketing system included, based on
 178           Request Tracker from Best Practical Solutions </li>
 179         <li> Auto-responds to customer email, assigns a ticket number and allows
 180           your staff to track requests collaboratively </li>
 181         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 182           customizable workflow, and more. </li>
 183       </ul>
 184       <h4>NETWORK MONITORING</h4>
 185       <ul class="indented">
 186         <li> Complete, integrated network monitoring system included, based on
 187           Torrus from K-Open GmbH</li>
 188         <li>SNMP discovery, collection and graphing</li>
 189         <li>95th percentile and volume billing</li>
 190       </ul>
 191
 192       <h4>CUSTOMER SERVICE</h4>
 193       <ul class="indented">
 194         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 195         <li>Customer self-care including invoice viewing, one-time and recurring
 196           payments, adding and removing services, and password changes. </li>
 197         <li>Simple API available to write your own self-service pages or applications.</li>
 198       </ul>
 199       <h4>RESELLERS</h4>
 200       <ul class="indented">
 201         <li>Unlimited resellers with branded invoices, individual pricing and
 202           payment gateways.</li>
 203         <li>Virtualized reseller access allows resellers access to only their
 204           own customers.</li>
 205         <li>Flexible, fine-grained access control<br>
 206         </li>
 207       </ul>
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 216             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 217           </td>
 218           <td>
 219             <h6>Awarded Best of Show</h6>
 220             <h4>ITExpo West 2013</h4>
 221             <h4>ITExpo East 2010</h4>
 222             <h4>ITExpo East 2009</h4>
 223           </td>
 224
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 238
 239 <!-- bring me back again soon
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 245             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 246           </td>
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 248             <h5>Please support network neutrality</h5>
 249             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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