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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  17            <h6>We're exhibiting!</h6>
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  23             <a href="http://itexpo.tmcnet.com/west13/" target="_blank"><img src="itexpo.jpg" border=0 align="center" alt="ITEXPO"></a>
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  27             <!-- <h4>We're exhibiting!</h4> -->
  28             <h6>&nbsp;Internet Telephony</h6>
  29             <h4>Booth #427</h4>
  30             <h4>Aug 28-29, 2013</h4>
  31             <h4>Las Vegas, Nevada</h4>
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  41             <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPALOOZA"></a>
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  45             <!-- <h4>We're exhibiting!</h4> -->
  46             <h5>&nbsp;WISPAPALOOZA</h5>
  47             <h4>Booth #115</h4>
  48             <h4>Oct 14-18, 2013</h4>
  49             <h4>Las Vegas, Nevada</h4>
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  61           <td height="10">&nbsp;</td>
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  67           <td width="9" height="20">&nbsp;</td>
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  69             <h2>Freeside News...</h2></td>
  70           <td width="9" height="20">&nbsp;</td>
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  73           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  77                 <td width="115" align="right" valign="top"><b>Jul&nbsp;24&nbsp;2013:</b></td>
  78                 <td width="*"><a href="/blog/2013/07/freeside-3.1-released">3.1 released</a></td>
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  82                 <td width="115" align="right" valign="top"><b>Jul&nbsp;2&nbsp;2013:</b></td>
  83                 <td width="*"><a href="/blog/2013/07/freeside-2.3.7-released">2.3.7 released</a></td>
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  87                 <td width="115" align="right" valign="top"><b>Apr&nbsp;2&#8209;4&nbsp;2013:</b></td>
  88                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx">WISPAmerica</a></td>
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  92                 <td width="115" align="right" valign="top"><b>Mar&nbsp;26&nbsp;2013:</b></td>
  93                 <td width="*"><a href="/blog/2013/03/freeside-2.3.6-released">2.3.6 released</a></td>
  94               </tr>
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  96                 <td width="115" align="right" valign="top"><b>Mar&nbsp;14&nbsp;2013:</b></td>
  97                 <td width="*"><a href="/blog/2013/03/freeside-3.0-released">3.0 released</a></td>
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 100                 <td width="115" align="right" valign="top"><b>Nov&nbsp;16&nbsp;2012:</b></td>
 101                 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
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 105                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&#8209;25&nbsp;2012:</b></td>
 106                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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 110                 <td width="115" align="right" valign="top"><b>Oct&nbsp;19&nbsp;2012:</b></td>
 111                 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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 115                 <td width="115" align="right" valign="top"><b>Oct&nbsp;3&#8209;5&nbsp;2012:</b></td>
 116                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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 120                 <td width="115" align="right" valign="top"><b>Sep&nbsp;27&#8209;28&nbsp;2012:</b></td>
 121                 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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 138             <h4>Freeside offers business solutions:</h4>
 139             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 140               <br>
 141               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 142               <br>
 143               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 144               <br>
 145               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 146               <br>
 147               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 148               <br>
 149               <br>
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 155
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 160     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 161       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 162       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 163         software for their automation needs.<br>
 164         <br>
 165         For complete, easy deployment and maintenance, Freeside is available on
 166         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 167 <!--
 168         <br>
 169 <b>Freeside's 100% web-based</b> user interface requires no
 170         client installation of any kind. Comprehensive customer <b></b>self-care
 171         and reseller interfaces empower your customers and resellers, and reduce
 172         your staffing costs.<b></b><b></b></p>
 173 -->
 174
 175       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 176
 177       <h6>KEY&nbsp;FEATURES</h6>
 178
 179       <h4><b></b>BILLING</h4>
 180
 181       <ul class="indented">
 182         <li> Flexible pricing and rating plans including anniversary billing,
 183           pro-rating, usage based billing and more.  Plug-in system allows easy
 184           addition of new pricing plans. </li>
 185         <li> VoIP rating and billing, including DID inventory, rate plans, free
 186           minutes, caps, and 800# billing.</li>
 187         <li> Real-time credit card and electronic check processing with all major
 188           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 189       </ul>
 190       <h4>TICKETING</h4>
 191       <ul class="indented">
 192         <li> Complete, integrated trouble ticketing system included, based on
 193           Request Tracker from Best Practical Solutions </li>
 194         <li> Auto-responds to customer email, assigns a ticket number and allows
 195           your staff to track requests collaboratively </li>
 196         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 197           customizable workflow, and more. </li>
 198       </ul>
 199       <h4>NETWORK MONITORING</h4>
 200       <ul class="indented">
 201         <li> Complete, integrated network monitoring system included, based on
 202           Torrus from K-Open GmbH</li>
 203         <li>SNMP discovery, collection and graphing</li>
 204         <li>95th percentile and volume billing</li>
 205       </ul>
 206
 207       <h4>CUSTOMER SERVICE</h4>
 208       <ul class="indented">
 209         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 210         <li>Customer self-care including invoice viewing, one-time and recurring
 211           payments, adding and removing services, and password changes. </li>
 212         <li>Simple API available to write your own self-service pages or applications.</li>
 213       </ul>
 214       <h4>RESELLERS</h4>
 215       <ul class="indented">
 216         <li>Unlimited resellers with branded invoices, individual pricing and
 217           payment gateways.</li>
 218         <li>Virtualized reseller access allows resellers access to only their
 219           own customers.</li>
 220         <li>Flexible, fine-grained access control<br>
 221         </li>
 222       </ul>
 223
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 231             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 233           <td>
 234             <h4>Awarded</h4>
 235             <h6>Best of Show</h6>
 236             <h6>Open Source</h6>
 237             <h4>ITExpo East 2009</h4>
 238             <h4>ITExpo East 2010</h4>
 239           </td>
 240
 241           <td>
 242             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 252
 253 <!-- bring me back again soon
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 259             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 260           </td>
 261           <td BGCOLOR="#ffffff">
 262             <h5>Please support network neutrality</h5>
 263             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 264           </td>
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