3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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17 <h6>We're exhibiting!</h6>
24 <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPALOOZA"></a>
28 <h4>We're exhibiting!</h4>
29 <h5> WISPAPALOOZA</h5>
31 <h4>Oct 14-18, 2013</h4>
32 <h4>Las Vegas, Nevada</h4>
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52 <h2>Freeside News...</h2></td>
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60 <td width="115" align="right" valign="top"><b>Sep 26 2013:</b></td>
61 <td width="*"><a href="/blog/2013/09/freeside-2.3.8-released">2.3.8 released</a></td>
64 <tr align="left" valign="top">
65 <td width="115" align="right" valign="top"><b>Aug 28‑29 2013:</b></td>
66 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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70 <td width="115" align="right" valign="top"><b>Jul 24 2013:</b></td>
71 <td width="*"><a href="/blog/2013/07/freeside-3.1-released">3.1 released</a></td>
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75 <td width="115" align="right" valign="top"><b>Jul 2 2013:</b></td>
76 <td width="*"><a href="/blog/2013/07/freeside-2.3.7-released">2.3.7 released</a></td>
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80 <td width="115" align="right" valign="top"><b>Apr 2‑4 2013:</b></td>
81 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx">WISPAmerica</a></td>
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85 <td width="115" align="right" valign="top"><b>Mar 26 2013:</b></td>
86 <td width="*"><a href="/blog/2013/03/freeside-2.3.6-released">2.3.6 released</a></td>
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89 <td width="115" align="right" valign="top"><b>Mar 14 2013:</b></td>
90 <td width="*"><a href="/blog/2013/03/freeside-3.0-released">3.0 released</a></td>
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93 <td width="115" align="right" valign="top"><b>Nov 16 2012:</b></td>
94 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
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98 <td width="115" align="right" valign="top"><b>Oct 23‑25 2012:</b></td>
99 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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103 <td width="115" align="right" valign="top"><b>Oct 19 2012:</b></td>
104 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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121 <h4>Freeside offers business solutions:</h4>
122 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
124 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
126 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
128 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
130 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
139 <!-- <img src="imgs/freedom.gif" alt=" "> -->
143 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
144 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
145 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
146 software for their automation needs.<br>
148 For complete, easy deployment and maintenance, Freeside is available on
149 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
152 <b>Freeside's 100% web-based</b> user interface requires no
153 client installation of any kind. Comprehensive customer <b></b>self-care
154 and reseller interfaces empower your customers and resellers, and reduce
155 your staffing costs.<b></b><b></b></p>
158 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
160 <h6>KEY FEATURES</h6>
162 <h4><b></b>BILLING</h4>
164 <ul class="indented">
165 <li> Flexible pricing and rating plans including anniversary billing,
166 pro-rating, usage based billing and more. Plug-in system allows easy
167 addition of new pricing plans. </li>
168 <li> VoIP rating and billing, including DID inventory, rate plans, free
169 minutes, caps, and 800# billing.</li>
170 <li> Real-time credit card and electronic check processing with all major
171 processing gateways. Email, fax, printed and online invoicing.</div> </li>
174 <ul class="indented">
175 <li> Complete, integrated trouble ticketing system included, based on
176 Request Tracker from Best Practical Solutions </li>
177 <li> Auto-responds to customer email, assigns a ticket number and allows
178 your staff to track requests collaboratively </li>
179 <li> Multiple queues, custom fields, templates, ticket associations, templates,
180 customizable workflow, and more. </li>
182 <h4>NETWORK MONITORING</h4>
183 <ul class="indented">
184 <li> Complete, integrated network monitoring system included, based on
185 Torrus from K-Open GmbH</li>
186 <li>SNMP discovery, collection and graphing</li>
187 <li>95th percentile and volume billing</li>
190 <h4>CUSTOMER SERVICE</h4>
191 <ul class="indented">
192 <li>Online signup page with immediate credit card authorization and provisioning.</li>
193 <li>Customer self-care including invoice viewing, one-time and recurring
194 payments, adding and removing services, and password changes. </li>
195 <li>Simple API available to write your own self-service pages or applications.</li>
198 <ul class="indented">
199 <li>Unlimited resellers with branded invoices, individual pricing and
200 payment gateways.</li>
201 <li>Virtualized reseller access allows resellers access to only their
203 <li>Flexible, fine-grained access control<br>
214 <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
218 <h6>Best of Show</h6>
220 <h4>ITExpo West 2013</h4>
221 <h4>ITExpo East 2010</h4>
222 <h4>ITExpo East 2009</h4>
226 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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243 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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246 <h5>Please support network neutrality</h5>
247 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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