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   3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  19            <h6>We're exhibiting!</h6>
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  30             <a href="http://www.fispalive.com/" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA"></a>
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  34             <h6>&nbsp;FISPA Live</h6>
  35             <h4>Feb 6-7, 2018</h4>
  36             <h4>New Orleans, LA</h4>
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  53             <h2>Freeside News...</h2></td>
  54           <td width="9" height="20">&nbsp;</td>
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  62                 <td width="115" align="right" valign="top"><b>Aug&nbsp;XX&nbsp;2017:</b></td>
  63                 <td width="*"><a href="/blog/2017/08/freeside-4-3-released/">4.3 released</a></td>
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  67                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10-12&nbsp;2017:</b></td>
  68                 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA">WISPAPalooza</a></td>
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  72                 <td width="115" align="right" valign="top"><b>Oct&nbsp;4-5&nbsp;2017:</b></td>
  73                 <td width="*">Exhibited at <a href="http://www.asterisk.org/community/astricon-user-conference">AstriCon</a></td>
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  77                 <td width="115" align="right" valign="top"><b>Aug&nbsp;8-10&nbsp;2017:</b></td>
  78                 <td width="*">Exhibited at <a href="http://www.cluecon.com/">ClueCon</a></td>
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  82                 <td width="115" align="right" valign="top"><b>May&nbsp;11&nbsp;2017:</b></td>
  83                 <td width="*"><a href="/blog/2017/05/freeside-3-92-released/">3.92 released</a></td>
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  87                 <td width="115" align="right" valign="top"><b>May&nbsp;2-4&nbsp;2017:</b></td>
  88                 <td width="*">Exhibited at <a href="http://www.bbcmag.com/2017s/">Broadband Communities</a></td>
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  92                 <td width="115" align="right" valign="top"><b>Mar&nbsp;19&nbsp;2017:</b></td>
  93                 <td width="*"><a href="/blog/2017/03/freeside-4-2-released/">4.2 released</a></td>
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  97                 <td width="115" align="right" valign="top"><b>Mar&nbsp;14-16&nbsp;2017:</b></td>
  98                 <td width="*">Exhibited at <a href="http://www.wispa.org/Events/WISPAmerica">WISPAmerica</a></td>
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 102                 <td width="115" align="right" valign="top"><b>Mar&nbsp;1-3&nbsp;2017:</b></td>
 103                 <td width="*">Exhibited at <a href="http://www.netsapiens.com/ugm17/">NetSapiens UGM</a></td>
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 107                 <td width="115" align="right" valign="top"><b>Feb&nbsp;16-17&nbsp;2017:</b></td>
 108                 <td width="*">Exhibited at <a href="http://www.fispalive.com">FISPA Live</a></td>
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 124           <td width="384" bgcolor="#BEBDBD"><br>
 125             <h4>Freeside offers business solutions:</h4>
 126             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 127               <br>
 128               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 129               <br>
 130               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 131               <br>
 132               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 133               <br>
 134               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 135               <br>
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 147     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 148       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 149       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 150         software for their automation needs.<br>
 151         <br>
 152         For complete, easy deployment and maintenance, Freeside is available on
 153         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 154 <!--
 155         <br>
 156 <b>Freeside's 100% web-based</b> user interface requires no
 157         client installation of any kind. Comprehensive customer <b></b>self-care
 158         and reseller interfaces empower your customers and resellers, and reduce
 159         your staffing costs.<b></b><b></b></p>
 160 -->
 161
 162       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 163
 164       <h6>KEY&nbsp;FEATURES</h6>
 165
 166       <h4><b></b>BILLING</h4>
 167
 168       <ul class="indented">
 169         <li> Flexible pricing and rating plans including anniversary billing,
 170           pro-rating, usage based billing and more.  Plug-in system allows easy
 171           addition of new pricing plans. </li>
 172         <li> VoIP rating and billing, including DID inventory, rate plans, free
 173           minutes, caps, and 800# billing.</li>
 174         <li> Internal taxation system or integrate with tax rating services from SureTax, Avalara, or Compliance Solutions.
 175         <li> Real-time credit card and electronic check processing with all major
 176           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 177       </ul>
 178       <h4>TICKETING</h4>
 179       <ul class="indented">
 180         <li> Complete, integrated trouble ticketing system included, based on
 181           Request Tracker from Best Practical Solutions </li>
 182         <li> Auto-responds to customer email, assigns a ticket number and allows
 183           your staff to track requests collaboratively </li>
 184         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 185           customizable workflow, and more. </li>
 186       </ul>
 187       <h4>NETWORK MONITORING</h4>
 188       <ul class="indented">
 189         <li> Complete, integrated network monitoring system included, based on
 190           Torrus from K-Open GmbH</li>
 191         <li>SNMP discovery, collection and graphing</li>
 192         <li>95th percentile and volume billing</li>
 193       </ul>
 194
 195       <h4>CUSTOMER SERVICE</h4>
 196       <ul class="indented">
 197         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 198         <li>Customer self-care including invoice viewing, one-time and recurring
 199           payments, adding and removing services, and password changes. </li>
 200         <li>Simple API available to write your own self-service pages or applications.</li>
 201       </ul>
 202       <h4>RESELLERS</h4>
 203       <ul class="indented">
 204         <li>Unlimited resellers with branded invoices, individual pricing and
 205           payment gateways.</li>
 206         <li>Virtualized reseller access allows resellers access to only their
 207           own customers.</li>
 208         <li>Flexible, fine-grained access control<br>
 209         </li>
 210       </ul>
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 223             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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 226             <h5>Please support network neutrality</h5>
 227             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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