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   3 <title>ISP Billing, VoIP Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  23             <a href="http://www.ispsummit.ca" target="_blank"><img src="New-Summit-Logo-2015-e1426090762852.png" border=0 align="center" alt="Canadian ISP Summit"></a>
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  27             <h4>We're exhibiting!</h4>
  28             <h6>&nbsp;Canadian&nbsp;ISP&nbsp;Summit</h6>
  29             <h4>Nov 9-11, 2015</h4>
  30             <h4>Toronto, Ontario</h4>
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  48             <h2>Freeside News...</h2></td>
  49           <td width="9" height="20">&nbsp;</td>
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  52           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  56                 <td width="115" align="right" valign="top"><nobr><b>Nov&nbsp;9-11&nbsp;2015:</b></nobr></td>
  57                 <td width="*">Exhibited at the <a href="http://www.ispsummit.ca/">Canadian ISP Summit</a></td>
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  61                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;18-20&nbsp;2015:</b></nobr></td>
  62                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">Comptel Plus</a></td>
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  66                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;12-15&nbsp;2015:</b></nobr></td>
  67                 <td width="*">Training and exhibited at <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015">WISPAPalooza</a></td>
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  71                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;28-29&nbsp;2015:</b></nobr></td>
  72                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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  77                 <td width="115" align="right" valign="top"><b>Jun&nbsp;26&nbsp;2015:</b></td>
  78                 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
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  82                 <td width="115" align="right" valign="top"><nobr><b>Apr&nbsp;12-14&nbsp;2015:</b></nobr></td>
  83                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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  87                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;23-26&nbsp;2015:</b></nobr></td>
  88                 <td width="*">Training and exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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  92                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
  93                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
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  97                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
  98                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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 102                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
 103                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
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 107                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 108                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 125             <h4>Freeside offers business solutions:</h4>
 126             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 127               <br>
 128               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 129               <br>
 130               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 131               <br>
 132               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 133               <br>
 134               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 135               <br>
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 147     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 148       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 149       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 150         software for their automation needs.<br>
 151         <br>
 152         For complete, easy deployment and maintenance, Freeside is available on
 153         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 154 <!--
 155         <br>
 156 <b>Freeside's 100% web-based</b> user interface requires no
 157         client installation of any kind. Comprehensive customer <b></b>self-care
 158         and reseller interfaces empower your customers and resellers, and reduce
 159         your staffing costs.<b></b><b></b></p>
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 162       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
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 164       <h6>KEY&nbsp;FEATURES</h6>
 165
 166       <h4><b></b>BILLING</h4>
 167
 168       <ul class="indented">
 169         <li> Flexible pricing and rating plans including anniversary billing,
 170           pro-rating, usage based billing and more.  Plug-in system allows easy
 171           addition of new pricing plans. </li>
 172         <li> VoIP rating and billing, including DID inventory, rate plans, free
 173           minutes, caps, and 800# billing.</li>
 174         <li> Real-time credit card and electronic check processing with all major
 175           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 176       </ul>
 177       <h4>TICKETING</h4>
 178       <ul class="indented">
 179         <li> Complete, integrated trouble ticketing system included, based on
 180           Request Tracker from Best Practical Solutions </li>
 181         <li> Auto-responds to customer email, assigns a ticket number and allows
 182           your staff to track requests collaboratively </li>
 183         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 184           customizable workflow, and more. </li>
 185       </ul>
 186       <h4>NETWORK MONITORING</h4>
 187       <ul class="indented">
 188         <li> Complete, integrated network monitoring system included, based on
 189           Torrus from K-Open GmbH</li>
 190         <li>SNMP discovery, collection and graphing</li>
 191         <li>95th percentile and volume billing</li>
 192       </ul>
 193
 194       <h4>CUSTOMER SERVICE</h4>
 195       <ul class="indented">
 196         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 197         <li>Customer self-care including invoice viewing, one-time and recurring
 198           payments, adding and removing services, and password changes. </li>
 199         <li>Simple API available to write your own self-service pages or applications.</li>
 200       </ul>
 201       <h4>RESELLERS</h4>
 202       <ul class="indented">
 203         <li>Unlimited resellers with branded invoices, individual pricing and
 204           payment gateways.</li>
 205         <li>Virtualized reseller access allows resellers access to only their
 206           own customers.</li>
 207         <li>Flexible, fine-grained access control<br>
 208         </li>
 209       </ul>
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 218             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
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 220           <td>
 221             <h6>Awarded Best of Show</h6>
 222             <h4>ITExpo West 2013</h4>
 223             <h4>ITExpo East 2010</h4>
 224             <h4>ITExpo East 2009</h4>
 225           </td>
 226
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 240
 241 <!-- bring me back again soon
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 247             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 248           </td>
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 250             <h5>Please support network neutrality</h5>
 251             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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