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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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  22            <h6>We're exhibiting!</h6>
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  28             <a href="http://www.comptelplus.org/" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="comptel plus"></a>
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  32 <!--            <h4>We're exhibiting!</h4> -->
  33             <h5>&nbsp;CompTel Plus</h5>
  34             <h4>Booth #321</h4>
  35             <h4>Oct 5-7, 2014</h4>
  36             <h4>Dallas, Texas</h4>
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  47             <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  51 <!--            <h4>We're exhibiting!</h4> -->
  52             <h5>&nbsp;WISPAPalooza</h5>
  53             <h4>Booth #136</h4>
  54             <h4>Oct 14-16, 2014</h4>
  55             <h4>Las Vegas, Nevada</h4>
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  69           <td height="10">&nbsp;</td>
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  77             <h2>Freeside News...</h2></td>
  78           <td width="9" height="20">&nbsp;</td>
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  81           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  85                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
  86                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
  87               </tr>
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  90                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
  91                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
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  95                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
  96                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
  97               </tr>
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 100                 <td width="115" align="right" valign="top"><b>Apr&nbsp;2&nbsp;2014:</b></td>
 101                 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
 102               </tr>
 103
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 105                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 106                 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
 107               </tr>
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 110                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 111                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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 115                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 116                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 120                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 121                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 125                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 126                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 130                 <td width="115" align="right" valign="top"><b><nobr>Oct&nbsp;14-18&nbsp;2013:</b></nobr></td>
 131                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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 135                 <td width="115" align="right" valign="top"><b><nobr>Aug&nbsp;28-29&nbsp;2013:</b></nobr></td>
 136                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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 153             <h4>Freeside offers business solutions:</h4>
 154             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 155               <br>
 156               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 157               <br>
 158               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 159               <br>
 160               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 161               <br>
 162               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 163               <br>
 164               <br>
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 170
 171 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 175     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 176       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 177       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 178         software for their automation needs.<br>
 179         <br>
 180         For complete, easy deployment and maintenance, Freeside is available on
 181         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 182 <!--
 183         <br>
 184 <b>Freeside's 100% web-based</b> user interface requires no
 185         client installation of any kind. Comprehensive customer <b></b>self-care
 186         and reseller interfaces empower your customers and resellers, and reduce
 187         your staffing costs.<b></b><b></b></p>
 188 -->
 189
 190       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 191
 192       <h6>KEY&nbsp;FEATURES</h6>
 193
 194       <h4><b></b>BILLING</h4>
 195
 196       <ul class="indented">
 197         <li> Flexible pricing and rating plans including anniversary billing,
 198           pro-rating, usage based billing and more.  Plug-in system allows easy
 199           addition of new pricing plans. </li>
 200         <li> VoIP rating and billing, including DID inventory, rate plans, free
 201           minutes, caps, and 800# billing.</li>
 202         <li> Real-time credit card and electronic check processing with all major
 203           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 204       </ul>
 205       <h4>TICKETING</h4>
 206       <ul class="indented">
 207         <li> Complete, integrated trouble ticketing system included, based on
 208           Request Tracker from Best Practical Solutions </li>
 209         <li> Auto-responds to customer email, assigns a ticket number and allows
 210           your staff to track requests collaboratively </li>
 211         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 212           customizable workflow, and more. </li>
 213       </ul>
 214       <h4>NETWORK MONITORING</h4>
 215       <ul class="indented">
 216         <li> Complete, integrated network monitoring system included, based on
 217           Torrus from K-Open GmbH</li>
 218         <li>SNMP discovery, collection and graphing</li>
 219         <li>95th percentile and volume billing</li>
 220       </ul>
 221
 222       <h4>CUSTOMER SERVICE</h4>
 223       <ul class="indented">
 224         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 225         <li>Customer self-care including invoice viewing, one-time and recurring
 226           payments, adding and removing services, and password changes. </li>
 227         <li>Simple API available to write your own self-service pages or applications.</li>
 228       </ul>
 229       <h4>RESELLERS</h4>
 230       <ul class="indented">
 231         <li>Unlimited resellers with branded invoices, individual pricing and
 232           payment gateways.</li>
 233         <li>Virtualized reseller access allows resellers access to only their
 234           own customers.</li>
 235         <li>Flexible, fine-grained access control<br>
 236         </li>
 237       </ul>
 238
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 246             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 247           </td>
 248           <td>
 249             <h6>Awarded Best of Show</h6>
 250             <h4>ITExpo West 2013</h4>
 251             <h4>ITExpo East 2010</h4>
 252             <h4>ITExpo East 2009</h4>
 253           </td>
 254
 255 <!--
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 257             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 268
 269 <!-- bring me back again soon
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 275             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 276           </td>
 277           <td BGCOLOR="#ffffff">
 278             <h5>Please support network neutrality</h5>
 279             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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