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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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  22            <h6>We're exhibiting!</h6>
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  28             <a href="http://www.comptelplus.org/" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="comptel plus"></a>
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  32 <!--            <h4>We're exhibiting!</h4> -->
  33             <h5>&nbsp;CompTel Plus</h5>
  34             <h4>Booth #321</h4>
  35             <h4>Oct 5-7, 2014</h4>
  36             <h4>Dallas, Texas</h4>
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  47             <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  51 <!--            <h4>We're exhibiting!</h4> -->
  52             <h5>&nbsp;WISPAPalooza</h5>
  53             <h4>Booth #136</h4>
  54             <h4>Oct 14-16, 2014</h4>
  55             <h4>Las Vegas, Nevada</h4>
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  60         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  73           <td height="10">&nbsp;</td>
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  79           <td width="9" height="20">&nbsp;</td>
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  81             <h2>Freeside News...</h2></td>
  82           <td width="9" height="20">&nbsp;</td>
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  85           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  89                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
  90                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
  91               </tr>
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  94                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
  95                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
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  99                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 100                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
 101               </tr>
 102
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 104                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 105                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
 106               </tr>
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 109                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 110                 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
 111               </tr>
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 114                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 115                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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 117
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 119                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 120                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 124                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 125                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 129                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 130                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 134                 <td width="115" align="right" valign="top"><b><nobr>Oct&nbsp;14-18&nbsp;2013:</b></nobr></td>
 135                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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 139                 <td width="115" align="right" valign="top"><b><nobr>Aug&nbsp;28-29&nbsp;2013:</b></nobr></td>
 140                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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 156           <td width="384" bgcolor="#BEBDBD"><br>
 157             <h4>Freeside offers business solutions:</h4>
 158             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 159               <br>
 160               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 161               <br>
 162               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 163               <br>
 164               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 165               <br>
 166               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 167               <br>
 168               <br>
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 174
 175 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 179     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 180       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 181       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 182         software for their automation needs.<br>
 183         <br>
 184         For complete, easy deployment and maintenance, Freeside is available on
 185         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 186 <!--
 187         <br>
 188 <b>Freeside's 100% web-based</b> user interface requires no
 189         client installation of any kind. Comprehensive customer <b></b>self-care
 190         and reseller interfaces empower your customers and resellers, and reduce
 191         your staffing costs.<b></b><b></b></p>
 192 -->
 193
 194       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 195
 196       <h6>KEY&nbsp;FEATURES</h6>
 197
 198       <h4><b></b>BILLING</h4>
 199
 200       <ul class="indented">
 201         <li> Flexible pricing and rating plans including anniversary billing,
 202           pro-rating, usage based billing and more.  Plug-in system allows easy
 203           addition of new pricing plans. </li>
 204         <li> VoIP rating and billing, including DID inventory, rate plans, free
 205           minutes, caps, and 800# billing.</li>
 206         <li> Real-time credit card and electronic check processing with all major
 207           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 208       </ul>
 209       <h4>TICKETING</h4>
 210       <ul class="indented">
 211         <li> Complete, integrated trouble ticketing system included, based on
 212           Request Tracker from Best Practical Solutions </li>
 213         <li> Auto-responds to customer email, assigns a ticket number and allows
 214           your staff to track requests collaboratively </li>
 215         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 216           customizable workflow, and more. </li>
 217       </ul>
 218       <h4>NETWORK MONITORING</h4>
 219       <ul class="indented">
 220         <li> Complete, integrated network monitoring system included, based on
 221           Torrus from K-Open GmbH</li>
 222         <li>SNMP discovery, collection and graphing</li>
 223         <li>95th percentile and volume billing</li>
 224       </ul>
 225
 226       <h4>CUSTOMER SERVICE</h4>
 227       <ul class="indented">
 228         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 229         <li>Customer self-care including invoice viewing, one-time and recurring
 230           payments, adding and removing services, and password changes. </li>
 231         <li>Simple API available to write your own self-service pages or applications.</li>
 232       </ul>
 233       <h4>RESELLERS</h4>
 234       <ul class="indented">
 235         <li>Unlimited resellers with branded invoices, individual pricing and
 236           payment gateways.</li>
 237         <li>Virtualized reseller access allows resellers access to only their
 238           own customers.</li>
 239         <li>Flexible, fine-grained access control<br>
 240         </li>
 241       </ul>
 242
 243     <br>
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 250             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
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 252           <td>
 253             <h6>Awarded Best of Show</h6>
 254             <h4>ITExpo West 2013</h4>
 255             <h4>ITExpo East 2010</h4>
 256             <h4>ITExpo East 2009</h4>
 257           </td>
 258
 259 <!--
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 261             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 272
 273 <!-- bring me back again soon
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 279             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 280           </td>
 281           <td BGCOLOR="#ffffff">
 282             <h5>Please support network neutrality</h5>
 283             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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