3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas. <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a><br>
8 <font size="-1">Use coupon code FIS136 for a $50 discount!</font>
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22 <td colspan=2 align="center">
23 <h6>We're exhibiting!</h6>
35 <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
39 <h4>We're exhibiting!</h4>
40 <h5> WISPAPalooza</h5>
42 <h4>Oct 14-16, 2014</h4>
43 <h4>Las Vegas, Nevada</h4>
48 <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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61 <td height="10"> </td>
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69 <h2>Freeside News...</h2></td>
70 <td width="9" height="20"> </td>
73 <td width="9" height="*" bgcolor="#A5A3A3"> </td>
74 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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77 <td width="115" align="right" valign="top"><nobr><b>Oct 5-7 2014:</b></nobr></td>
78 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
81 <tr align="left" valign="top">
82 <td width="115" align="right" valign="top"><b>Sep 7 2014:</b></td>
83 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
86 <tr align="left" valign="top">
87 <td width="115" align="right" valign="top"><nobr><b>Jul 21-23 2014:</b></nobr></td>
88 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
91 <tr align="left" valign="top">
92 <td width="115" align="right" valign="top"><nobr><b>Jun 16-18 2014:</b></nobr></td>
93 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
96 <tr align="left" valign="top">
97 <td width="115" align="right" valign="top"><b>May 28 2014:</b></td>
98 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
101 <tr align="left" valign="top">
102 <td width="115" align="right" valign="top"><nobr><b>Mar 25-27 2014:</b></nobr></td>
103 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
106 <tr align="left" valign="top">
107 <td width="115" align="right" valign="top"><nobr><b>Mar 16-18 2014:</b></nobr></td>
108 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
111 <tr align="left" valign="top">
112 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
113 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
116 <tr align="left" valign="top">
117 <td width="115" align="right" valign="top"><nobr><b>Feb 19-21 2014:</b></nobr></td>
118 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
121 <tr align="left" valign="top">
122 <td width="115" align="right" valign="top"><nobr><b>Jan 29-31 2014:</b></nobr></td>
123 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
126 <tr align="left" valign="top">
127 <td width="115" align="right" valign="top"><b><nobr>Oct 14-18 2013:</b></nobr></td>
128 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
132 <td width="9" height="*" bgcolor="#A5A3A3"> </td>
135 <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
136 <td width="*" height="18" bgcolor="#A5A3A3"> </td>
137 <td width="9" height="18" align="left" valign="top"><img src="imgs/bk/corners/grey_rt.gif"></td>
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145 <h4>Freeside offers business solutions:</h4>
146 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
148 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
150 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
152 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
154 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
163 <!-- <img src="imgs/freedom.gif" alt=" "> -->
167 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
168 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
169 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
170 software for their automation needs.<br>
172 For complete, easy deployment and maintenance, Freeside is available on
173 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
176 <b>Freeside's 100% web-based</b> user interface requires no
177 client installation of any kind. Comprehensive customer <b></b>self-care
178 and reseller interfaces empower your customers and resellers, and reduce
179 your staffing costs.<b></b><b></b></p>
182 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
184 <h6>KEY FEATURES</h6>
186 <h4><b></b>BILLING</h4>
188 <ul class="indented">
189 <li> Flexible pricing and rating plans including anniversary billing,
190 pro-rating, usage based billing and more. Plug-in system allows easy
191 addition of new pricing plans. </li>
192 <li> VoIP rating and billing, including DID inventory, rate plans, free
193 minutes, caps, and 800# billing.</li>
194 <li> Real-time credit card and electronic check processing with all major
195 processing gateways. Email, fax, printed and online invoicing.</div> </li>
198 <ul class="indented">
199 <li> Complete, integrated trouble ticketing system included, based on
200 Request Tracker from Best Practical Solutions </li>
201 <li> Auto-responds to customer email, assigns a ticket number and allows
202 your staff to track requests collaboratively </li>
203 <li> Multiple queues, custom fields, templates, ticket associations, templates,
204 customizable workflow, and more. </li>
206 <h4>NETWORK MONITORING</h4>
207 <ul class="indented">
208 <li> Complete, integrated network monitoring system included, based on
209 Torrus from K-Open GmbH</li>
210 <li>SNMP discovery, collection and graphing</li>
211 <li>95th percentile and volume billing</li>
214 <h4>CUSTOMER SERVICE</h4>
215 <ul class="indented">
216 <li>Online signup page with immediate credit card authorization and provisioning.</li>
217 <li>Customer self-care including invoice viewing, one-time and recurring
218 payments, adding and removing services, and password changes. </li>
219 <li>Simple API available to write your own self-service pages or applications.</li>
222 <ul class="indented">
223 <li>Unlimited resellers with branded invoices, individual pricing and
224 payment gateways.</li>
225 <li>Virtualized reseller access allows resellers access to only their
227 <li>Flexible, fine-grained access control<br>
238 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
241 <h6>Awarded Best of Show</h6>
242 <h4>ITExpo West 2013</h4>
243 <h4>ITExpo East 2010</h4>
244 <h4>ITExpo East 2009</h4>
249 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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267 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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270 <h5>Please support network neutrality</h5>
271 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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