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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  17                      <h6>We're exhibiting!</h6>
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  23                      <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx" target="_blank"><img src="wispamerica2013.png" border=0 align="center" alt="WISPAmerica"></a>
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  28                      <h6>WISPAmerica</h6>
  29                      <h5>Booth #204</h5>
  30                      <h5>Apr 2-4, 2013</h5>
  31                      <h6>Cincinnati, OH</h6>
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  50           <td width="9" height="20">&nbsp;</td>
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  52             <h2>Freeside News...</h2></td>
  53           <td width="9" height="20">&nbsp;</td>
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  56           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  57           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
  58 <!--
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  60                 <td width="115" align="right" valign="top"><b>Dec&nbsp;28&nbsp;2012:</b></td>
  61                 <td width="*"><a href="/blog/?p=110">3.0 released</a></td>
  62               </tr>
  63 -->
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  65                 <td width="115" align="right" valign="top"><b>Nov&nbsp;16&nbsp;2012:</b></td>
  66                 <td width="*"><a href="/blog/?p=109">2.3.5 released</a></td>
  67               </tr>
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  70                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&#8209;25&nbsp;2012:</b></td>
  71                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx">WISPAPalooza</a></td>
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  75                 <td width="115" align="right" valign="top"><b>Oct&nbsp;19&nbsp;2012:</b></td>
  76                 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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  80                 <td width="115" align="right" valign="top"><b>Oct&nbsp;3&#8209;5&nbsp;2012:</b></td>
  81                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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  85                 <td width="115" align="right" valign="top"><b>Sep&nbsp;27&#8209;28&nbsp;2012:</b></td>
  86                 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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  90                 <td width="115" align="right" valign="top"><b>Jun&nbsp;3&nbsp;2012:</b></td>
  91                 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
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  94                 <td width="115" align="right" valign="top"><b>Mar&nbsp;28&#8209;30&nbsp;2012:</b></td>
  95                 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica">ISPAmerica</a></td>
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  98                 <td width="115" align="right" valign="top"><b>Mar&nbsp;15&nbsp;2012:</b></td>
  99                 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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 102                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&#8209;3&nbsp;2012:</b></td>
 103                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
 104               </tr>
 105               <tr align="left" valign="top">
 106                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&#8209;2&nbsp;2012:</b></td>
 107                 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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 123           <td width="384" bgcolor="#BEBDBD"><br>
 124             <h4>Freeside offers business solutions:</h4>
 125             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 126               <br>
 127               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 128               <br>
 129               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 130               <br>
 131               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 132               <br>
 133               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 134               <br>
 135               <br>
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 141
 142 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 146     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 147       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 148       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 149         software for their automation needs.<br>
 150         <br>
 151         For complete, easy deployment and maintenance, Freeside is available on
 152         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 153 <!--
 154         <br>
 155 <b>Freeside's 100% web-based</b> user interface requires no
 156         client installation of any kind. Comprehensive customer <b></b>self-care
 157         and reseller interfaces empower your customers and resellers, and reduce
 158         your staffing costs.<b></b><b></b></p>
 159 -->
 160
 161       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 162
 163       <h6>KEY&nbsp;FEATURES</h6>
 164
 165       <h4><b></b>BILLING</h4>
 166
 167       <ul class="indented">
 168         <li> Flexible pricing and rating plans including anniversary billing,
 169           pro-rating, usage based billing and more.  Plug-in system allows easy
 170           addition of new pricing plans. </li>
 171         <li> VoIP rating and billing, including DID inventory, rate plans, free
 172           minutes, caps, and 800# billing.</li>
 173         <li> Real-time credit card and electronic check processing with all major
 174           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 175       </ul>
 176       <h4>TICKETING</h4>
 177       <ul class="indented">
 178         <li> Complete, integrated trouble ticketing system included, based on
 179           Request Tracker from Best Practical Solutions </li>
 180         <li> Auto-responds to customer email, assigns a ticket number and allows
 181           your staff to track requests collaboratively </li>
 182         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 183           customizable workflow, and more. </li>
 184       </ul>
 185       <h4>NETWORK MONITORING</h4>
 186       <ul class="indented">
 187         <li> Complete, integrated network monitoring system included, based on
 188           Torrus from K-Open GmbH</li>
 189         <li>SNMP discovery, collection and graphing</li>
 190         <li>95th percentile and volume billing</li>
 191       </ul>
 192
 193       <h4>CUSTOMER SERVICE</h4>
 194       <ul class="indented">
 195         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 196         <li>Customer self-care including invoice viewing, one-time and recurring
 197           payments, adding and removing services, and password changes. </li>
 198         <li>Simple API available to write your own self-service pages or applications.</li>
 199       </ul>
 200       <h4>RESELLERS</h4>
 201       <ul class="indented">
 202         <li>Unlimited resellers with branded invoices, individual pricing and
 203           payment gateways.</li>
 204         <li>Virtualized reseller access allows resellers access to only their
 205           own customers.</li>
 206         <li>Flexible, fine-grained access control<br>
 207         </li>
 208       </ul>
 209
 210     <br>
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 217             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 218           </td>
 219           <td>
 220             <h4>Awarded</h4>
 221             <h6>Best of Show</h6>
 222             <h6>Open Source</h6>
 223             <h4>ITExpo East 2009</h4>
 224             <h4>ITExpo East 2010</h4>
 225           </td>
 226
 227           <td>
 228             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 229           </td>
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 237 </table>
 238
 239 <!-- bring me back again soon
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 244           <td BGCOLOR="#ffffff">
 245             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 246           </td>
 247           <td BGCOLOR="#ffffff">
 248             <h5>Please support network neutrality</h5>
 249             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 250           </td>
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