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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   7 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a>, Monday, Feb 23th, St. Louis.  <a href="https://www.cvent.com/events/wispamerica-2015/registration-5fddb419659f4b57871bfd2d0b690a85.aspx">Register now!</a><br>
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  22            <h6>We're exhibiting!</h6>
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  33             <a href="http://www.fispalive.com/" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA"></a>
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  37 <!--            <h4>We're exhibiting!</h4> -->
  38             <h5>&nbsp;FISPA Live</h5>
  39             <h4>Feb 2-4, 2015</h4>
  40             <h4>New Orleans, Louisiana</h4>
  41 &nbsp;&nbsp;<a href="mailto:sales@freeside.biz?subject=FISPA Live discount">Contact us</a> for a discount code<br><br>
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  47             <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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  51 <!--            <h4>We're exhibiting!</h4> -->
  52             <h5>&nbsp;WISPAmerica</h5>
  53             <h4>Booth #207</h4>
  54             <h4>Feb 23-26, 2015</h4>
  55             <h4>St. Louis,  Missouri</h4>
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  58 <!--
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  60         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  74           <td height="10">&nbsp;</td>
  75           <td height="10">&nbsp;</td>
  76           <td height="10">&nbsp;</td>
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  80           <td width="9" height="20">&nbsp;</td>
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  82             <h2>Freeside News...</h2></td>
  83           <td width="9" height="20">&nbsp;</td>
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  86           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  87           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  89                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
  90                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
  91               </tr>
  92               <tr align="left" valign="top">
  93                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
  94                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
  95               </tr>
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  97                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
  98                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
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 100
 101               <tr align="left" valign="top">
 102                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 103                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
 104               </tr>
 105
 106               <tr align="left" valign="top">
 107                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 108                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
 109               </tr>
 110
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 112                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
 113                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
 114               </tr>
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 117                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 118                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
 119               </tr>
 120
 121               <tr align="left" valign="top">
 122                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 123                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
 124               </tr>
 125
 126               <tr align="left" valign="top">
 127                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 128                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2014/archived-dc9ccd7053d04105a40aacc551fe59fd.aspx">WISP America</a></td>
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 132                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 133                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
 134               </tr>
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 137                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 138                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 142                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 143                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 148                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 149                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 154           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 166           <td width="384" bgcolor="#BEBDBD"><br>
 167             <h4>Freeside offers business solutions:</h4>
 168             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 169               <br>
 170               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 171               <br>
 172               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 173               <br>
 174               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 175               <br>
 176               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 177               <br>
 178               <br>
 179           </td>
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 184
 185 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 187     </td>
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 189     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 190       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 191       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 192         software for their automation needs.<br>
 193         <br>
 194         For complete, easy deployment and maintenance, Freeside is available on
 195         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 196 <!--
 197         <br>
 198 <b>Freeside's 100% web-based</b> user interface requires no
 199         client installation of any kind. Comprehensive customer <b></b>self-care
 200         and reseller interfaces empower your customers and resellers, and reduce
 201         your staffing costs.<b></b><b></b></p>
 202 -->
 203
 204       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 205
 206       <h6>KEY&nbsp;FEATURES</h6>
 207
 208       <h4><b></b>BILLING</h4>
 209
 210       <ul class="indented">
 211         <li> Flexible pricing and rating plans including anniversary billing,
 212           pro-rating, usage based billing and more.  Plug-in system allows easy
 213           addition of new pricing plans. </li>
 214         <li> VoIP rating and billing, including DID inventory, rate plans, free
 215           minutes, caps, and 800# billing.</li>
 216         <li> Real-time credit card and electronic check processing with all major
 217           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 218       </ul>
 219       <h4>TICKETING</h4>
 220       <ul class="indented">
 221         <li> Complete, integrated trouble ticketing system included, based on
 222           Request Tracker from Best Practical Solutions </li>
 223         <li> Auto-responds to customer email, assigns a ticket number and allows
 224           your staff to track requests collaboratively </li>
 225         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 226           customizable workflow, and more. </li>
 227       </ul>
 228       <h4>NETWORK MONITORING</h4>
 229       <ul class="indented">
 230         <li> Complete, integrated network monitoring system included, based on
 231           Torrus from K-Open GmbH</li>
 232         <li>SNMP discovery, collection and graphing</li>
 233         <li>95th percentile and volume billing</li>
 234       </ul>
 235
 236       <h4>CUSTOMER SERVICE</h4>
 237       <ul class="indented">
 238         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 239         <li>Customer self-care including invoice viewing, one-time and recurring
 240           payments, adding and removing services, and password changes. </li>
 241         <li>Simple API available to write your own self-service pages or applications.</li>
 242       </ul>
 243       <h4>RESELLERS</h4>
 244       <ul class="indented">
 245         <li>Unlimited resellers with branded invoices, individual pricing and
 246           payment gateways.</li>
 247         <li>Virtualized reseller access allows resellers access to only their
 248           own customers.</li>
 249         <li>Flexible, fine-grained access control<br>
 250         </li>
 251       </ul>
 252
 253     <br>
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 260             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 261           </td>
 262           <td>
 263             <h6>Awarded Best of Show</h6>
 264             <h4>ITExpo West 2013</h4>
 265             <h4>ITExpo East 2010</h4>
 266             <h4>ITExpo East 2009</h4>
 267           </td>
 268
 269 <!--
 270           <td>
 271             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 272           </td>
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 281 </table>
 282
 283 <!-- bring me back again soon
 284
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 286       <table STYLE="border:1px solid black" CELLSPACING=0>
 287         <tr>
 288           <td BGCOLOR="#ffffff">
 289             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 290           </td>
 291           <td BGCOLOR="#ffffff">
 292             <h5>Please support network neutrality</h5>
 293             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 294           </td>
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 299
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