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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a>, Monday, Feb 23th, St. Louis.  <a href="https://www.cvent.com/events/wispamerica-2015/registration-5fddb419659f4b57871bfd2d0b690a85.aspx">Register now!</a><br>
   9 <small>(Attending the training only and not WISPAmerica?  <a href="contact.html" style="font-size:100%">Contact us</a> to register.)</small>
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  24            <h6>We're exhibiting!</h6>
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  35             <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  39 <!--            <h4>We're exhibiting!</h4> -->
  40             <h5>&nbsp;WISPAPalooza</h5>
  41             <h4>Booth #416</h4>
  42             <h4>Oct 12-15, 2015</h4>
  43             <h4>Las Vegas, Nevada</h4>
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  67             <h2>Freeside News...</h2></td>
  68           <td width="9" height="20">&nbsp;</td>
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  71           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  75                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;28-29&nbsp;2015:</b></nobr></td>
  76                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
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  81                 <td width="115" align="right" valign="top"><b>Jun&nbsp;26&nbsp;2015:</b></td>
  82                 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
  83               </tr>
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  86                 <td width="115" align="right" valign="top"><nobr><b>Apr&nbsp;12-14&nbsp;2015:</b></nobr></td>
  87                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
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  91                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;23-26&nbsp;2015:</b></nobr></td>
  92                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
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  96                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
  97                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
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 101                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
 102                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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 106                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
 107                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
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 110                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
 111                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
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 114                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
 115                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
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 119                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 120                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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 124                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 125                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 142             <h4>Freeside offers business solutions:</h4>
 143             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 144               <br>
 145               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 146               <br>
 147               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 148               <br>
 149               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 150               <br>
 151               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 152               <br>
 153               <br>
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 164     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 165       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 166       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 167         software for their automation needs.<br>
 168         <br>
 169         For complete, easy deployment and maintenance, Freeside is available on
 170         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 171 <!--
 172         <br>
 173 <b>Freeside's 100% web-based</b> user interface requires no
 174         client installation of any kind. Comprehensive customer <b></b>self-care
 175         and reseller interfaces empower your customers and resellers, and reduce
 176         your staffing costs.<b></b><b></b></p>
 177 -->
 178
 179       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 180
 181       <h6>KEY&nbsp;FEATURES</h6>
 182
 183       <h4><b></b>BILLING</h4>
 184
 185       <ul class="indented">
 186         <li> Flexible pricing and rating plans including anniversary billing,
 187           pro-rating, usage based billing and more.  Plug-in system allows easy
 188           addition of new pricing plans. </li>
 189         <li> VoIP rating and billing, including DID inventory, rate plans, free
 190           minutes, caps, and 800# billing.</li>
 191         <li> Real-time credit card and electronic check processing with all major
 192           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 193       </ul>
 194       <h4>TICKETING</h4>
 195       <ul class="indented">
 196         <li> Complete, integrated trouble ticketing system included, based on
 197           Request Tracker from Best Practical Solutions </li>
 198         <li> Auto-responds to customer email, assigns a ticket number and allows
 199           your staff to track requests collaboratively </li>
 200         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 201           customizable workflow, and more. </li>
 202       </ul>
 203       <h4>NETWORK MONITORING</h4>
 204       <ul class="indented">
 205         <li> Complete, integrated network monitoring system included, based on
 206           Torrus from K-Open GmbH</li>
 207         <li>SNMP discovery, collection and graphing</li>
 208         <li>95th percentile and volume billing</li>
 209       </ul>
 210
 211       <h4>CUSTOMER SERVICE</h4>
 212       <ul class="indented">
 213         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 214         <li>Customer self-care including invoice viewing, one-time and recurring
 215           payments, adding and removing services, and password changes. </li>
 216         <li>Simple API available to write your own self-service pages or applications.</li>
 217       </ul>
 218       <h4>RESELLERS</h4>
 219       <ul class="indented">
 220         <li>Unlimited resellers with branded invoices, individual pricing and
 221           payment gateways.</li>
 222         <li>Virtualized reseller access allows resellers access to only their
 223           own customers.</li>
 224         <li>Flexible, fine-grained access control<br>
 225         </li>
 226       </ul>
 227
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 235             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 236           </td>
 237           <td>
 238             <h6>Awarded Best of Show</h6>
 239             <h4>ITExpo West 2013</h4>
 240             <h4>ITExpo East 2010</h4>
 241             <h4>ITExpo East 2009</h4>
 242           </td>
 243
 244 <!--
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 257
 258 <!-- bring me back again soon
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 264             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 265           </td>
 266           <td BGCOLOR="#ffffff">
 267             <h5>Please support network neutrality</h5>
 268             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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