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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a>, Monday, Feb 23th, St. Louis.  <a href="https://www.cvent.com/events/wispamerica-2015/registration-5fddb419659f4b57871bfd2d0b690a85.aspx">Register now!</a><br>
   9 <small>(Attending the training only and not WISPAmerica?  <a href="contact.html" style="font-size:100%">Contact us</a> to register.)</small>
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  24            <h6>We're exhibiting!</h6>
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  35             <a href="http://www.wispa.org/Events/WISPAPALOOZA-2015" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  39 <!--            <h4>We're exhibiting!</h4> -->
  40             <h5>&nbsp;WISPAPalooza</h5>
  41             <h4>Booth #416</h4>
  42             <h4>Oct 12-15, 2015</h4>
  43             <h4>Las Vegas, Nevada</h4>
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  54             <a href="http://www.comptelplus.org/" target="_blank"><img src="Comptel-Plus-logo.jpg" border=0 align="center" alt="WISPAPalooza"></a>
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  58 <!--            <h4>We're exhibiting!</h4> -->
  59             <h5>&nbsp;Comptel Plus</h5>
  60             <h4>Booth #802</h4>
  61             <h4>Oct 18-20, 2015</h4>
  62             <h4>San Francisco, California</h4>
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  72           <td height="10">&nbsp;</td>
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  78           <td width="9" height="20">&nbsp;</td>
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  80             <h2>Freeside News...</h2></td>
  81           <td width="9" height="20">&nbsp;</td>
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  84           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  86
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  88                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;28-29&nbsp;2015:</b></nobr></td>
  89                 <td width="*">Exhibited at <a href="http://www.hostingcon.com/global">HostingCon</a></td>
  90               </tr>
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  94                 <td width="115" align="right" valign="top"><b>Jun&nbsp;26&nbsp;2015:</b></td>
  95                 <td width="*"><a href="/blog/2015/06/freeside-3-7-released/">3.7 released</a></td>
  96               </tr>
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  99                 <td width="115" align="right" valign="top"><nobr><b>Apr&nbsp;12-14&nbsp;2015:</b></nobr></td>
 100                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">Comptel Plus</a></td>
 101               </tr>
 102
 103               <tr align="left" valign="top">
 104                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;23-26&nbsp;2015:</b></nobr></td>
 105                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx">WISPAmerica</a></td>
 106               </tr>
 107
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 109                 <td width="115" align="right" valign="top"><b>Feb&nbsp;21&nbsp;2015:</b></td>
 110                 <td width="*"><a href="/blog/2015/02/freeside-3-6-released/">3.6 released</a></td>
 111               </tr>
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 114                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;3-4&nbsp;2015:</b></nobr></td>
 115                 <td width="*">Exhibited at <a href="http://fispalive.com/new-orleans-2015/new-orleans-2015-schedule-at-a-glance/">FISPA Live</a></td>
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 119                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
 120                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
 121               </tr>
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 123                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
 124                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
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 127                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
 128                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
 129               </tr>
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 132                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 133                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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 137                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 138                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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 142           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 154           <td width="384" bgcolor="#BEBDBD"><br>
 155             <h4>Freeside offers business solutions:</h4>
 156             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 157               <br>
 158               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 159               <br>
 160               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 161               <br>
 162               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 163               <br>
 164               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 165               <br>
 166               <br>
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 172
 173 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 175     </td>
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 177     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 178       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 179       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 180         software for their automation needs.<br>
 181         <br>
 182         For complete, easy deployment and maintenance, Freeside is available on
 183         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 184 <!--
 185         <br>
 186 <b>Freeside's 100% web-based</b> user interface requires no
 187         client installation of any kind. Comprehensive customer <b></b>self-care
 188         and reseller interfaces empower your customers and resellers, and reduce
 189         your staffing costs.<b></b><b></b></p>
 190 -->
 191
 192       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 193
 194       <h6>KEY&nbsp;FEATURES</h6>
 195
 196       <h4><b></b>BILLING</h4>
 197
 198       <ul class="indented">
 199         <li> Flexible pricing and rating plans including anniversary billing,
 200           pro-rating, usage based billing and more.  Plug-in system allows easy
 201           addition of new pricing plans. </li>
 202         <li> VoIP rating and billing, including DID inventory, rate plans, free
 203           minutes, caps, and 800# billing.</li>
 204         <li> Real-time credit card and electronic check processing with all major
 205           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 206       </ul>
 207       <h4>TICKETING</h4>
 208       <ul class="indented">
 209         <li> Complete, integrated trouble ticketing system included, based on
 210           Request Tracker from Best Practical Solutions </li>
 211         <li> Auto-responds to customer email, assigns a ticket number and allows
 212           your staff to track requests collaboratively </li>
 213         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 214           customizable workflow, and more. </li>
 215       </ul>
 216       <h4>NETWORK MONITORING</h4>
 217       <ul class="indented">
 218         <li> Complete, integrated network monitoring system included, based on
 219           Torrus from K-Open GmbH</li>
 220         <li>SNMP discovery, collection and graphing</li>
 221         <li>95th percentile and volume billing</li>
 222       </ul>
 223
 224       <h4>CUSTOMER SERVICE</h4>
 225       <ul class="indented">
 226         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 227         <li>Customer self-care including invoice viewing, one-time and recurring
 228           payments, adding and removing services, and password changes. </li>
 229         <li>Simple API available to write your own self-service pages or applications.</li>
 230       </ul>
 231       <h4>RESELLERS</h4>
 232       <ul class="indented">
 233         <li>Unlimited resellers with branded invoices, individual pricing and
 234           payment gateways.</li>
 235         <li>Virtualized reseller access allows resellers access to only their
 236           own customers.</li>
 237         <li>Flexible, fine-grained access control<br>
 238         </li>
 239       </ul>
 240
 241     <br>
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 248             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 249           </td>
 250           <td>
 251             <h6>Awarded Best of Show</h6>
 252             <h4>ITExpo West 2013</h4>
 253             <h4>ITExpo East 2010</h4>
 254             <h4>ITExpo East 2009</h4>
 255           </td>
 256
 257 <!--
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 259             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 270
 271 <!-- bring me back again soon
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 276           <td BGCOLOR="#ffffff">
 277             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 278           </td>
 279           <td BGCOLOR="#ffffff">
 280             <h5>Please support network neutrality</h5>
 281             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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