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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a><br>
   9 <font size="-1">Use coupon code FIS136 for a $50 discount!</font>
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  26            <h6>We're exhibiting!</h6>
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  37             <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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  41             <h4>We're exhibiting!</h4>
  42             <h5>&nbsp;WISPAPalooza</h5>
  43             <h4>Booth #136</h4>
  44             <h4>Oct 14-16, 2014</h4>
  45             <h4>Las Vegas, Nevada</h4>
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  50         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  72             <h2>Freeside News...</h2></td>
  73           <td width="9" height="20">&nbsp;</td>
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  76           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  79                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
  80                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
  81               </tr>
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  83                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
  84                 <td width="*">Exhibited at <a href="http://www.wispapalooza.net">WISPAPalooza</a></td>
  85               </tr>
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  88                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
  89                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
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  93                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
  94                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
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  98                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
  99                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
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 103                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 104                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 108                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 109                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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 113                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 114                 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
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 118                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 119                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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 123                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 124                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 128                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 129                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 133                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 134                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 138           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 151             <h4>Freeside offers business solutions:</h4>
 152             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 153               <br>
 154               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 155               <br>
 156               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 157               <br>
 158               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 159               <br>
 160               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 161               <br>
 162               <br>
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 173     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 174       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 175       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 176         software for their automation needs.<br>
 177         <br>
 178         For complete, easy deployment and maintenance, Freeside is available on
 179         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 180 <!--
 181         <br>
 182 <b>Freeside's 100% web-based</b> user interface requires no
 183         client installation of any kind. Comprehensive customer <b></b>self-care
 184         and reseller interfaces empower your customers and resellers, and reduce
 185         your staffing costs.<b></b><b></b></p>
 186 -->
 187
 188       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 189
 190       <h6>KEY&nbsp;FEATURES</h6>
 191
 192       <h4><b></b>BILLING</h4>
 193
 194       <ul class="indented">
 195         <li> Flexible pricing and rating plans including anniversary billing,
 196           pro-rating, usage based billing and more.  Plug-in system allows easy
 197           addition of new pricing plans. </li>
 198         <li> VoIP rating and billing, including DID inventory, rate plans, free
 199           minutes, caps, and 800# billing.</li>
 200         <li> Real-time credit card and electronic check processing with all major
 201           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 202       </ul>
 203       <h4>TICKETING</h4>
 204       <ul class="indented">
 205         <li> Complete, integrated trouble ticketing system included, based on
 206           Request Tracker from Best Practical Solutions </li>
 207         <li> Auto-responds to customer email, assigns a ticket number and allows
 208           your staff to track requests collaboratively </li>
 209         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 210           customizable workflow, and more. </li>
 211       </ul>
 212       <h4>NETWORK MONITORING</h4>
 213       <ul class="indented">
 214         <li> Complete, integrated network monitoring system included, based on
 215           Torrus from K-Open GmbH</li>
 216         <li>SNMP discovery, collection and graphing</li>
 217         <li>95th percentile and volume billing</li>
 218       </ul>
 219
 220       <h4>CUSTOMER SERVICE</h4>
 221       <ul class="indented">
 222         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 223         <li>Customer self-care including invoice viewing, one-time and recurring
 224           payments, adding and removing services, and password changes. </li>
 225         <li>Simple API available to write your own self-service pages or applications.</li>
 226       </ul>
 227       <h4>RESELLERS</h4>
 228       <ul class="indented">
 229         <li>Unlimited resellers with branded invoices, individual pricing and
 230           payment gateways.</li>
 231         <li>Virtualized reseller access allows resellers access to only their
 232           own customers.</li>
 233         <li>Flexible, fine-grained access control<br>
 234         </li>
 235       </ul>
 236
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 244             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 245           </td>
 246           <td>
 247             <h6>Awarded Best of Show</h6>
 248             <h4>ITExpo West 2013</h4>
 249             <h4>ITExpo East 2010</h4>
 250             <h4>ITExpo East 2009</h4>
 251           </td>
 252
 253 <!--
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 266
 267 <!-- bring me back again soon
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 273             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 274           </td>
 275           <td BGCOLOR="#ffffff">
 276             <h5>Please support network neutrality</h5>
 277             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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