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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  17            <h6>We're exhibiting!</h6>
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  24             <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/" target="_blank"><img src="itexpo_2014.jpg" border=0 align="center" alt="ITExpo / Asterisk World"></a>
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  28             <h4>We're exhibiting!</h4>
  29             <h5>&nbsp;ITExpo</h5>
  30             <h5>&nbsp;Asterisk World</h5>
  31             <h4>Booth #627</h4>
  32             <h4>Jan 29-31, 2014</h4>
  33             <h4>Miami, Florida</h4>
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  53             <h2>Freeside News...</h2></td>
  54           <td width="9" height="20">&nbsp;</td>
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  61                 <td width="115" align="right" valign="top"><b>Oct&nbsp;14-18&nbsp;2013:</b></td>
  62                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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  66                 <td width="115" align="right" valign="top"><b>Sep&nbsp;26&nbsp;2013:</b></td>
  67                 <td width="*"><a href="/blog/2013/09/freeside-2.3.8-released">2.3.8 released</a></td>
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  71                 <td width="115" align="right" valign="top"><b>Aug&nbsp;28&#8209;29&nbsp;2013:</b></td>
  72                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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  76                 <td width="115" align="right" valign="top"><b>Jul&nbsp;24&nbsp;2013:</b></td>
  77                 <td width="*"><a href="/blog/2013/07/freeside-3.1-released">3.1 released</a></td>
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  81                 <td width="115" align="right" valign="top"><b>Jul&nbsp;2&nbsp;2013:</b></td>
  82                 <td width="*"><a href="/blog/2013/07/freeside-2.3.7-released">2.3.7 released</a></td>
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  86                 <td width="115" align="right" valign="top"><b>Apr&nbsp;2&#8209;4&nbsp;2013:</b></td>
  87                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2013/event-summary-680c2490ae68460b8b70edd02b360118.aspx">WISPAmerica</a></td>
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  91                 <td width="115" align="right" valign="top"><b>Mar&nbsp;26&nbsp;2013:</b></td>
  92                 <td width="*"><a href="/blog/2013/03/freeside-2.3.6-released">2.3.6 released</a></td>
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  95                 <td width="115" align="right" valign="top"><b>Mar&nbsp;14&nbsp;2013:</b></td>
  96                 <td width="*"><a href="/blog/2013/03/freeside-3.0-released">3.0 released</a></td>
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 112           <td width="384" bgcolor="#BEBDBD"><br>
 113             <h4>Freeside offers business solutions:</h4>
 114             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 115               <br>
 116               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 117               <br>
 118               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 119               <br>
 120               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 121               <br>
 122               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 123               <br>
 124               <br>
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 135     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 136       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 137       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 138         software for their automation needs.<br>
 139         <br>
 140         For complete, easy deployment and maintenance, Freeside is available on
 141         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 142 <!--
 143         <br>
 144 <b>Freeside's 100% web-based</b> user interface requires no
 145         client installation of any kind. Comprehensive customer <b></b>self-care
 146         and reseller interfaces empower your customers and resellers, and reduce
 147         your staffing costs.<b></b><b></b></p>
 148 -->
 149
 150       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 151
 152       <h6>KEY&nbsp;FEATURES</h6>
 153
 154       <h4><b></b>BILLING</h4>
 155
 156       <ul class="indented">
 157         <li> Flexible pricing and rating plans including anniversary billing,
 158           pro-rating, usage based billing and more.  Plug-in system allows easy
 159           addition of new pricing plans. </li>
 160         <li> VoIP rating and billing, including DID inventory, rate plans, free
 161           minutes, caps, and 800# billing.</li>
 162         <li> Real-time credit card and electronic check processing with all major
 163           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 164       </ul>
 165       <h4>TICKETING</h4>
 166       <ul class="indented">
 167         <li> Complete, integrated trouble ticketing system included, based on
 168           Request Tracker from Best Practical Solutions </li>
 169         <li> Auto-responds to customer email, assigns a ticket number and allows
 170           your staff to track requests collaboratively </li>
 171         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 172           customizable workflow, and more. </li>
 173       </ul>
 174       <h4>NETWORK MONITORING</h4>
 175       <ul class="indented">
 176         <li> Complete, integrated network monitoring system included, based on
 177           Torrus from K-Open GmbH</li>
 178         <li>SNMP discovery, collection and graphing</li>
 179         <li>95th percentile and volume billing</li>
 180       </ul>
 181
 182       <h4>CUSTOMER SERVICE</h4>
 183       <ul class="indented">
 184         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 185         <li>Customer self-care including invoice viewing, one-time and recurring
 186           payments, adding and removing services, and password changes. </li>
 187         <li>Simple API available to write your own self-service pages or applications.</li>
 188       </ul>
 189       <h4>RESELLERS</h4>
 190       <ul class="indented">
 191         <li>Unlimited resellers with branded invoices, individual pricing and
 192           payment gateways.</li>
 193         <li>Virtualized reseller access allows resellers access to only their
 194           own customers.</li>
 195         <li>Flexible, fine-grained access control<br>
 196         </li>
 197       </ul>
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 206             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 207           </td>
 208           <td>
 209             <h6>Awarded</h6>
 210             <h6>Best of Show</h6>
 211             <h6>Open Source</h6>
 212             <h4>ITExpo West 2013</h4>
 213             <h4>ITExpo East 2010</h4>
 214             <h4>ITExpo East 2009</h4>
 215           </td>
 216
 217           <td>
 218             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 228
 229 <!-- bring me back again soon
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 235             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 236           </td>
 237           <td BGCOLOR="#ffffff">
 238             <h5>Please support network neutrality</h5>
 239             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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