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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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   8 Full day <a href="http://www.freeside.biz/mediawiki/index.php/1_Day_Wisp_Training">training class</a> at <a href="http://www.wispapalooza.net">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas.  <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a><br>
   9 <font size="-1">Use coupon code FIS136 for a $50 discount!</font>
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  25            <h6>We're exhibiting!</h6>
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  36             <a href="http://www.fispalive.com/" target="_blank"><img src="FISPA.png" border=0 align="center" alt="FISPA"></a>
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  40 <!--            <h4>We're exhibiting!</h4> -->
  41             <h5>&nbsp;FISPA Live</h5>
  42             <h4>Feb 2-4, 2015</h4>
  43             <h4>New Orleans, Louisiana</h4>
  44 &nbsp;&nbsp;<a href="mailto:sales@freeside.biz?subject=FISPA Live discount">Contact us</a> for a discount code<br><br>
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  50             <a href="http://www.cvent.com/events/wispamerica-2015/event-summary-5fddb419659f4b57871bfd2d0b690a85.aspx" target="_blank"><img src="wispamerica2014.png" border=0 align="center" alt="WISPAmerica"></a>
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  54 <!--            <h4>We're exhibiting!</h4> -->
  55             <h5>&nbsp;WISPAmerica</h5>
  56             <h4>Booth #110</h4>
  57             <h4>Feb 23-26, 2015</h4>
  58             <h4>St. Louis,  Missouri</h4>
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  61 <!--
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  63         <td colspan=2><h4>Use coupon code FIS136 for a $50 discount!</h4></td>
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  77           <td height="10">&nbsp;</td>
  78           <td height="10">&nbsp;</td>
  79           <td height="10">&nbsp;</td>
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  83           <td width="9" height="20">&nbsp;</td>
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  85             <h2>Freeside News...</h2></td>
  86           <td width="9" height="20">&nbsp;</td>
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  89           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  90           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  92                 <td width="115" align="right" valign="top"><b>Dec&nbsp;9&nbsp;2014:</b></td>
  93                 <td width="*"><a href="/blog/2014/12/freeside-3-5-released/">3.5 released</a></td>
  94               </tr>
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  96                 <td width="115" align="right" valign="top"><b>Oct&nbsp;23&nbsp;2014:</b></td>
  97                 <td width="*"><a href="/blog/2014/10/freeside-3-4-released/">3.4 released</a></td>
  98               </tr>
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 100                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;14-16&nbsp;2014:</b></nobr></td>
 101                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPalooza</a></td>
 102               </tr>
 103
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 105                 <td width="115" align="right" valign="top"><nobr><b>Oct&nbsp;5-7&nbsp;2014:</b></nobr></td>
 106                 <td width="*">Exhibited at <a href="http://www.comptelplus.org">CompTel Plus</a></td>
 107               </tr>
 108
 109               <tr align="left" valign="top">
 110                 <td width="115" align="right" valign="top"><b>Sep&nbsp;7&nbsp;2014:</b></td>
 111                 <td width="*"><a href="/blog/2014/09/freeside-2-3-x-eol/">2.3.x end-of-life</a></td>
 112               </tr>
 113
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 115                 <td width="115" align="right" valign="top"><nobr><b>Jul&nbsp;21-23&nbsp;2014:</b></nobr></td>
 116                 <td width="*">Exhibited at <a href="http://www.oscon.com/oscon2014">OSCON</a></td>
 117               </tr>
 118
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 120                 <td width="115" align="right" valign="top"><nobr><b>Jun&nbsp;16-18&nbsp;2014:</b></nobr></td>
 121                 <td width="*">Exhibited at <a href="http://fispalive.com/atlanta-2014/atlanta-2014-schedule-at-a-glance/">FISPA Live</a></td>
 122               </tr>
 123
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 125                 <td width="115" align="right" valign="top"><b>May&nbsp;28&nbsp;2014:</b></td>
 126                 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
 127               </tr>
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 130                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;25-27&nbsp;2014:</b></nobr></td>
 131                 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispamerica-2014/archived-dc9ccd7053d04105a40aacc551fe59fd.aspx">WISP America</a></td>
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 135                 <td width="115" align="right" valign="top"><nobr><b>Mar&nbsp;16-18&nbsp;2014:</b></nobr></td>
 136                 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
 137               </tr>
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 140                 <td width="115" align="right" valign="top"><b>Mar&nbsp;3&nbsp;2014:</b></td>
 141                 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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 145                 <td width="115" align="right" valign="top"><nobr><b>Feb&nbsp;19-21&nbsp;2014:</b></nobr></td>
 146                 <td width="*">Exhibited at <a href="http://fispalive.com/nashville-2014/nashville-2014-schedule-at-a-glance/">FISPA Live</a></td>
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 151                 <td width="115" align="right" valign="top"><nobr><b>Jan&nbsp;29-31&nbsp;2014:</b></nobr></td>
 152                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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 157           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 169           <td width="384" bgcolor="#BEBDBD"><br>
 170             <h4>Freeside offers business solutions:</h4>
 171             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 172               <br>
 173               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 174               <br>
 175               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 176               <br>
 177               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 178               <br>
 179               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 180               <br>
 181               <br>
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 187
 188 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 190     </td>
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 192     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 193       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 194       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 195         software for their automation needs.<br>
 196         <br>
 197         For complete, easy deployment and maintenance, Freeside is available on
 198         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 199 <!--
 200         <br>
 201 <b>Freeside's 100% web-based</b> user interface requires no
 202         client installation of any kind. Comprehensive customer <b></b>self-care
 203         and reseller interfaces empower your customers and resellers, and reduce
 204         your staffing costs.<b></b><b></b></p>
 205 -->
 206
 207       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 208
 209       <h6>KEY&nbsp;FEATURES</h6>
 210
 211       <h4><b></b>BILLING</h4>
 212
 213       <ul class="indented">
 214         <li> Flexible pricing and rating plans including anniversary billing,
 215           pro-rating, usage based billing and more.  Plug-in system allows easy
 216           addition of new pricing plans. </li>
 217         <li> VoIP rating and billing, including DID inventory, rate plans, free
 218           minutes, caps, and 800# billing.</li>
 219         <li> Real-time credit card and electronic check processing with all major
 220           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 221       </ul>
 222       <h4>TICKETING</h4>
 223       <ul class="indented">
 224         <li> Complete, integrated trouble ticketing system included, based on
 225           Request Tracker from Best Practical Solutions </li>
 226         <li> Auto-responds to customer email, assigns a ticket number and allows
 227           your staff to track requests collaboratively </li>
 228         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 229           customizable workflow, and more. </li>
 230       </ul>
 231       <h4>NETWORK MONITORING</h4>
 232       <ul class="indented">
 233         <li> Complete, integrated network monitoring system included, based on
 234           Torrus from K-Open GmbH</li>
 235         <li>SNMP discovery, collection and graphing</li>
 236         <li>95th percentile and volume billing</li>
 237       </ul>
 238
 239       <h4>CUSTOMER SERVICE</h4>
 240       <ul class="indented">
 241         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 242         <li>Customer self-care including invoice viewing, one-time and recurring
 243           payments, adding and removing services, and password changes. </li>
 244         <li>Simple API available to write your own self-service pages or applications.</li>
 245       </ul>
 246       <h4>RESELLERS</h4>
 247       <ul class="indented">
 248         <li>Unlimited resellers with branded invoices, individual pricing and
 249           payment gateways.</li>
 250         <li>Virtualized reseller access allows resellers access to only their
 251           own customers.</li>
 252         <li>Flexible, fine-grained access control<br>
 253         </li>
 254       </ul>
 255
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 263             <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
 264           </td>
 265           <td>
 266             <h6>Awarded Best of Show</h6>
 267             <h4>ITExpo West 2013</h4>
 268             <h4>ITExpo East 2010</h4>
 269             <h4>ITExpo East 2009</h4>
 270           </td>
 271
 272 <!--
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 274             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 284 </table>
 285
 286 <!-- bring me back again soon
 287
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 289       <table STYLE="border:1px solid black" CELLSPACING=0>
 290         <tr>
 291           <td BGCOLOR="#ffffff">
 292             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 293           </td>
 294           <td BGCOLOR="#ffffff">
 295             <h5>Please support network neutrality</h5>
 296             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 297           </td>
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 302
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