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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18              <a href="http://www.tmcnet.com/voip/conference/west-10/" target="_blank"><img src="107.gif" border=0 align="left" alt="Internet Telephony Expo"></a>
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  21              <h4>We're exhibiting!</h4>
  22              <h6>&nbsp;&nbsp;Internet Telephony</h6>
  23              <h6>&nbsp;&nbsp;Conference & Expo</h6>
  24              <h6>&nbsp;&nbsp;Booth 107</h6>
  25              <h4>Oct 4-6, 2010</h4>
  26              <h4>Los Angeles, CA</h4>
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  39              <a href="http://www.astricon.net" target="_blank"><img src="astricon.gif" border=0 align="left" alt="Astricon"></a>
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  42              <!--<h4>We're exhibiting!</h4>-->
  43              <h6>&nbsp;&nbsp;Astricon</h6>
  44              <h6>&nbsp;&nbsp;Booth 305</h6>
  45              <h4>Oct 26-28, 2010</h4>
  46              <!--<h4>National Harbor, MD</h4>-->
  47              <h4>Washington, DC</h4>
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  58           <td height="10">&nbsp;</td>
  59           <td height="10">&nbsp;</td>
  60           <td height="10">&nbsp;</td>
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  64           <td width="9" height="20">&nbsp;</td>
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  66             <h2>Freeside News...</h2></td>
  67           <td width="9" height="20">&nbsp;</td>
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  70           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
  71           <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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  73                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  74                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  75               </tr>
  76               <tr align="left" valign="top">
  77                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  78                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  79               </tr>
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  81                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  82                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  83               </tr>
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  85                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  86                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  87               </tr>
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  89                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  90                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  91               </tr>
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  93                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  94                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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  97                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  98                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
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 100               <tr align="left" valign="top">
 101                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
 102                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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 105                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
 106                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
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 109                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
 110                 <td width="*">1.9.1 released</td>
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 113                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
 114                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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 117           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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 121           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 129           <td width="384" bgcolor="#BEBDBD"><br>
 130             <h4>Freeside offers business solutions:</h4>
 131             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 132               <br>
 133               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 134               <br>
 135               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 136               <br>
 137               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 138               <br>
 139               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 140               <br>
 141               <br>
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 147
 148 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 154             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 155           </td>
 156           <td>
 157             <h4>Awarded</h4>
 158             <h6>Best of Show</h6>
 159             <h6>Open Source</h6>
 160             <h4>ITExpo East 2010</h4>
 161           </td>
 162         </tr>
 163
 164         <tr><td>&nbsp;</td></tr>
 165
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 168             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 169           </td>
 170           <td>
 171             <h4>Awarded</h4>
 172             <h6>Best of Show</h6>
 173             <h6>Open Source</h6>
 174             <h4>ITExpo East 2009</h4>
 175           </td>
 176         </tr>
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 181
 182     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 183       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 184       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 185         software for their automation needs.<br>
 186         <br>
 187         For complete, easy deployment and maintenance, Freeside is available on
 188         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 189 <!--
 190         <br>
 191 <b>Freeside's 100% web-based</b> user interface requires no
 192         client installation of any kind. Comprehensive customer <b></b>self-care
 193         and reseller interfaces empower your customers and resellers, and reduce
 194         your staffing costs.<b></b><b></b></p>
 195 -->
 196
 197       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 198
 199       <h6>KEY&nbsp;FEATURES</h6>
 200
 201       <h4><b></b>BILLING</h4>
 202
 203       <ul class="indented">
 204         <li> Flexible pricing and rating plans including anniversary billing,
 205           pro-rating, usage based billing and more.  Plug-in system allows easy
 206           addition of new pricing plans. </li>
 207         <li> VoIP rating and billing, including DID inventory, rate plans, free
 208           minutes, caps, and 800# billing.</li>
 209         <li> Real-time credit card and electronic check processing with all major
 210           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 211       </ul>
 212       <h4>TICKETING</h4>
 213       <ul class="indented">
 214         <li> Complete, integrated trouble ticketing system included, based on
 215           Request Tracker from Best Practical Solutions </li>
 216         <li> Auto-responds to customer email, assigns a ticket number and allows
 217           your staff to track requests collaboratively </li>
 218         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 219           customizable workflow, and more. </li>
 220       </ul>
 221       <h4>CUSTOMER SERVICE</h4>
 222       <ul class="indented">
 223         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 224         <li>Customer self-care including invoice viewing, one-time and recurring
 225           payments, adding and removing services, and password changes. </li>
 226         <li>Simple API available to write your own self-service pages or applications.</li>
 227       </ul>
 228       <h4>RESELLERS</h4>
 229       <ul class="indented">
 230         <li>Unlimited resellers with branded invoices, individual pricing and
 231           payment gateways.</li>
 232         <li>Virtualized reseller access allows resellers access to only their
 233           own customers.</li>
 234         <li>Flexible, fine-grained access control<br>
 235         </li>
 236       </ul>
 237
 238     <br>
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 244             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 245           </td>
 246           <td BGCOLOR="#ffffff">
 247             <h5>Please support network neutrality</h5>
 248             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 249           </td>
 250         </tr>
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