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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  19           <td height="10">&nbsp;</td>
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  25           <td width="9" height="20">&nbsp;</td>
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  27             <h2>Freeside News...</h2></td>
  28           <td width="9" height="20">&nbsp;</td>
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  31           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  34                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  35                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  36               </tr>
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  38                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  39                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  40               </tr>
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  42                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  43                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  44               </tr>
  45               <tr align="left" valign="top">
  46                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  47                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  48               </tr>
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  50                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  51                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
  52               </tr>
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  54                 <td width="115" align="right" valign="top"><b>Mar&nbsp;12&nbsp;2010:</b></td>
  55                 <td width="*"><a href="/blog/?p=14">1.7.4 released</a></td>
  56               </tr>
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  58                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  59                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  62                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  63                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
  64               </tr>
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  66                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
  67                 <td width="*">1.9.1 released</td>
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  70                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
  71                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  74           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  78           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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  87             <h4>Freeside offers business solutions:</h4>
  88             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  89               <br>
  90               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
  91               <br>
  92               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  93               <br>
  94               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
  95               <br>
  96               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
  97               <br>
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 111             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 112           </td>
 113           <td>
 114             <h4>Awarded</h4>
 115             <h6>Best of Show</h6>
 116             <h6>Open Source</h6>
 117             <h4>ITExpo East 2010</h4>
 118           </td>
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 121         <tr><td>&nbsp;</td></tr>
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 125             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 126           </td>
 127           <td>
 128             <h4>Awarded</h4>
 129             <h6>Best of Show</h6>
 130             <h6>Open Source</h6>
 131             <h4>ITExpo East 2009</h4>
 132           </td>
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 138
 139     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 140       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 141       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 142         software for their automation needs.<br>
 143         <br>
 144         For complete, easy deployment and maintenance, Freeside is available on
 145         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 146 <!--
 147         <br>
 148 <b>Freeside's 100% web-based</b> user interface requires no
 149         client installation of any kind. Comprehensive customer <b></b>self-care
 150         and reseller interfaces empower your customers and resellers, and reduce
 151         your staffing costs.<b></b><b></b></p>
 152 -->
 153
 154       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 155
 156       <h6>KEY&nbsp;FEATURES</h6>
 157
 158       <h4><b></b>BILLING</h4>
 159
 160       <ul class="indented">
 161         <li> Flexible pricing and rating plans including anniversary billing,
 162           pro-rating, usage based billing and more.  Plug-in system allows easy
 163           addition of new pricing plans. </li>
 164         <li> VoIP rating and billing, including DID inventory, rate plans, free
 165           minutes, caps, and 800# billing.</li>
 166         <li> Real-time credit card and electronic check processing with all major
 167           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 168       </ul>
 169       <h4>TICKETING</h4>
 170       <ul class="indented">
 171         <li> Complete, integrated trouble ticketing system included, based on
 172           Request Tracker from Best Practical Solutions </li>
 173         <li> Auto-responds to customer email, assigns a ticket number and allows
 174           your staff to track requests collaboratively </li>
 175         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 176           customizable workflow, and more. </li>
 177       </ul>
 178       <h4>CUSTOMER SERVICE</h4>
 179       <ul class="indented">
 180         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 181         <li>Customer self-care including invoice viewing, one-time and recurring
 182           payments, adding and removing services, and password changes. </li>
 183         <li>Simple API available to write your own self-service pages or applications.</li>
 184       </ul>
 185       <h4>RESELLERS</h4>
 186       <ul class="indented">
 187         <li>Unlimited resellers with branded invoices, individual pricing and
 188           payment gateways.</li>
 189         <li>Virtualized reseller access allows resellers access to only their
 190           own customers.</li>
 191         <li>Flexible, fine-grained access control<br>
 192         </li>
 193       </ul>
 194
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 201             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 202           </td>
 203           <td BGCOLOR="#ffffff">
 204             <h5>Please support network neutrality</h5>
 205             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 206           </td>
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