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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  19           <td height="10">&nbsp;</td>
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  25           <td width="9" height="20">&nbsp;</td>
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  27             <h2>Freeside News...</h2></td>
  28           <td width="9" height="20">&nbsp;</td>
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  31           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  34                 <td width="115" align="right" valign="top"><b>Mar&nbsp;22&nbsp;2011:</b></td>
  35                 <td width="*"><a href="/blog/?p=32">2.1.2 released</a></td>
  36               </tr>
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  38                 <td width="115" align="right" valign="top"><b>Mar&nbsp;1&nbsp;2011:</b></td>
  39                 <td width="*">We're <a href="jobs.html">hiring</a> a programmer!</td>
  40               </tr>
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  42                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2011:</b></td>
  43                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
  44               </tr>
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  46                 <td width="115" align="right" valign="top"><b>Oct&nbsp;26-28&nbsp;2010:</b></td>
  47                 <td width="*">Exhibited at <a href="http://www.astricon.net" target="_blank">Astricon</a></td>
  48               </tr>
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  50                 <td width="115" align="right" valign="top"><b>Oct&nbsp;5-6&nbsp;2010:</b></td>
  51                 <td width="*">Exhibited at Internet Telephony Expo</td>
  52               </tr>
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  54                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29&nbsp;2010:</b></td>
  55                 <td width="*"><a href="/blog/?p=27">2.1.1 released</a></td>
  56               </tr>
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  58                 <td width="115" align="right" valign="top"><b>Jul&nbsp;14&nbsp;2010:</b></td>
  59                 <td width="*"><a href="/blog/?p=26">1.9.4 released</a></td>
  60               </tr>
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  62                 <td width="115" align="right" valign="top"><b>Jun&nbsp;9-10&nbsp;2010:</b></td>
  63                 <td width="*">Exhibited at B/OSS Conference & Expo</td>
  64               </tr>
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  66                 <td width="115" align="right" valign="top"><b>May&nbsp;25&nbsp;2010:</b></td>
  67                 <td width="*"><a href="/blog/?p=24">2.1.0 released</a></td>
  68               </tr>
  69               <tr align="left" valign="top">
  70                 <td width="115" align="right" valign="top"><b>Apr&nbsp;20&nbsp;2010:</b></td>
  71                 <td width="*"><a href="/blog/?p=19">1.9.3 released</a></td>
  72               </tr>
  73               <tr align="left" valign="top">
  74                 <td width="115" align="right" valign="top"><b>Apr&nbsp;5&nbsp;2010:</b></td>
  75                 <td width="*"><a href="/blog/?p=16">1.9.2 released</a></td>
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  78           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  82           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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  91             <h4>Freeside offers business solutions:</h4>
  92             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
  93               <br>
  94               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
  95               <br>
  96               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
  97               <br>
  98               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
  99               <br>
 100               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 101               <br>
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 108
 109 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 115             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 116           </td>
 117           <td>
 118             <h4>Awarded</h4>
 119             <h6>Best of Show</h6>
 120             <h6>Open Source</h6>
 121             <h4>ITExpo East 2010</h4>
 122           </td>
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 125         <tr><td>&nbsp;</td></tr>
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 129             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 130           </td>
 131           <td>
 132             <h4>Awarded</h4>
 133             <h6>Best of Show</h6>
 134             <h6>Open Source</h6>
 135             <h4>ITExpo East 2009</h4>
 136           </td>
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 143     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 144       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 145       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 146         software for their automation needs.<br>
 147         <br>
 148         For complete, easy deployment and maintenance, Freeside is available on
 149         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 150 <!--
 151         <br>
 152 <b>Freeside's 100% web-based</b> user interface requires no
 153         client installation of any kind. Comprehensive customer <b></b>self-care
 154         and reseller interfaces empower your customers and resellers, and reduce
 155         your staffing costs.<b></b><b></b></p>
 156 -->
 157
 158       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 159
 160       <h6>KEY&nbsp;FEATURES</h6>
 161
 162       <h4><b></b>BILLING</h4>
 163
 164       <ul class="indented">
 165         <li> Flexible pricing and rating plans including anniversary billing,
 166           pro-rating, usage based billing and more.  Plug-in system allows easy
 167           addition of new pricing plans. </li>
 168         <li> VoIP rating and billing, including DID inventory, rate plans, free
 169           minutes, caps, and 800# billing.</li>
 170         <li> Real-time credit card and electronic check processing with all major
 171           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 172       </ul>
 173       <h4>TICKETING</h4>
 174       <ul class="indented">
 175         <li> Complete, integrated trouble ticketing system included, based on
 176           Request Tracker from Best Practical Solutions </li>
 177         <li> Auto-responds to customer email, assigns a ticket number and allows
 178           your staff to track requests collaboratively </li>
 179         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 180           customizable workflow, and more. </li>
 181       </ul>
 182       <h4>CUSTOMER SERVICE</h4>
 183       <ul class="indented">
 184         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 185         <li>Customer self-care including invoice viewing, one-time and recurring
 186           payments, adding and removing services, and password changes. </li>
 187         <li>Simple API available to write your own self-service pages or applications.</li>
 188       </ul>
 189       <h4>RESELLERS</h4>
 190       <ul class="indented">
 191         <li>Unlimited resellers with branded invoices, individual pricing and
 192           payment gateways.</li>
 193         <li>Virtualized reseller access allows resellers access to only their
 194           own customers.</li>
 195         <li>Flexible, fine-grained access control<br>
 196         </li>
 197       </ul>
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 205             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 206           </td>
 207           <td BGCOLOR="#ffffff">
 208             <h5>Please support network neutrality</h5>
 209             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 210           </td>
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