3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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7 Full day training class at <a href="http://www.cvent.com/events/wispapalooza-2014/event-summary-8773af34cc4944efba5cfd664bcce724.aspx">WISPAPALOOZA</a>, Monday, Oct 13th, Las Vegas. <a href="https://www.cvent.com/events/wispapalooza-2014/registration-8773af34cc4944efba5cfd664bcce724.aspx">Register now!</a>
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22 <h6>We're exhibiting!</h6>
28 <a href="http://www.wispapalooza.net/" target="_blank"><img src="wispapalooza.png" border=0 align="center" alt="WISPAPalooza"></a>
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33 <h5> WISPAPalooza</h5>
35 <h4>Oct 14-16, 2014</h4>
36 <h4>Las Vegas, Nevada</h4>
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58 <h2>Freeside News...</h2></td>
59 <td width="9" height="20"> </td>
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63 <td height="*" align="center" valign="top" bgcolor="#A5A3A3"><table width="100%" border="0" cellpadding="2" cellspacing="5">
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66 <td width="115" align="right" valign="top"><nobr><b>Jun 16-18 2014:</b></nobr></td>
67 <td width="*">Exhibited at <a href="http://www.fispalive.com/">FISPA Live</a></td>
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71 <td width="115" align="right" valign="top"><b>May 28 2014:</b></td>
72 <td width="*"><a href="/blog/2014/05/freeside-3-3-released/">3.3 released</a></td>
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76 <td width="115" align="right" valign="top"><b>Apr 2 2014:</b></td>
77 <td width="*"><a href="/blog/2014/04/freeside-2-3-9-released/">2.3.9 released</a></td>
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81 <td width="115" align="right" valign="top"><nobr><b>Mar 25-27 2014:</b></nobr></td>
82 <td width="*">Exhibited at <a href="http://www.wispamerica.net/">WISP America</a></td>
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86 <td width="115" align="right" valign="top"><nobr><b>Mar 16-18 2014:</b></nobr></td>
87 <td width="*">Exhibited at <a href="http://www.comptelplus.org/">CompTel Plus</a></td>
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91 <td width="115" align="right" valign="top"><b>Mar 3 2014:</b></td>
92 <td width="*"><a href="/blog/2014/03/freeside-3.2-released">3.2 released</a></td>
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96 <td width="115" align="right" valign="top"><nobr><b>Feb 19-21 2014:</b></nobr></td>
97 <td width="*">Exhibited at <a href="http://fispalive.com/">FISPA Live</a></td>
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101 <td width="115" align="right" valign="top"><nobr><b>Jan 29-31 2014:</b></nobr></td>
102 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a> / <a href="http://itexpo.tmcnet.com/east/">Internet Telephony Expo</a></td>
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106 <td width="115" align="right" valign="top"><b><nobr>Oct 14-18 2013:</b></nobr></td>
107 <td width="*">Exhibited at <a href="http://www.cvent.com/events/wispapalooza-2013/event-summary-95ba2d6f4ba1492f8041f2306f4c7786.aspx">WISPAPALOOZA</a></td>
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111 <td width="115" align="right" valign="top"><b><nobr>Aug 28-29 2013:</b></nobr></td>
112 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/">Internet Telephony Expo</a>, awarded Best of Show!</td>
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119 <td width="9" height="18" align="right" valign="top"><img src="imgs/bk/corners/grey.gif" width="21" height="22"></td>
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129 <h4>Freeside offers business solutions:</h4>
130 <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support. Starting at $3450 shipped!<br>
132 <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
134 <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
136 <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you? We offer cost-effective customization and integration services.<br>
138 <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
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151 <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
152 <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
153 <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
154 software for their automation needs.<br>
156 For complete, easy deployment and maintenance, Freeside is available on
157 a variety of <a href="products.html">server appliances</a>. Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
160 <b>Freeside's 100% web-based</b> user interface requires no
161 client installation of any kind. Comprehensive customer <b></b>self-care
162 and reseller interfaces empower your customers and resellers, and reduce
163 your staffing costs.<b></b><b></b></p>
166 <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
168 <h6>KEY FEATURES</h6>
170 <h4><b></b>BILLING</h4>
172 <ul class="indented">
173 <li> Flexible pricing and rating plans including anniversary billing,
174 pro-rating, usage based billing and more. Plug-in system allows easy
175 addition of new pricing plans. </li>
176 <li> VoIP rating and billing, including DID inventory, rate plans, free
177 minutes, caps, and 800# billing.</li>
178 <li> Real-time credit card and electronic check processing with all major
179 processing gateways. Email, fax, printed and online invoicing.</div> </li>
182 <ul class="indented">
183 <li> Complete, integrated trouble ticketing system included, based on
184 Request Tracker from Best Practical Solutions </li>
185 <li> Auto-responds to customer email, assigns a ticket number and allows
186 your staff to track requests collaboratively </li>
187 <li> Multiple queues, custom fields, templates, ticket associations, templates,
188 customizable workflow, and more. </li>
190 <h4>NETWORK MONITORING</h4>
191 <ul class="indented">
192 <li> Complete, integrated network monitoring system included, based on
193 Torrus from K-Open GmbH</li>
194 <li>SNMP discovery, collection and graphing</li>
195 <li>95th percentile and volume billing</li>
198 <h4>CUSTOMER SERVICE</h4>
199 <ul class="indented">
200 <li>Online signup page with immediate credit card authorization and provisioning.</li>
201 <li>Customer self-care including invoice viewing, one-time and recurring
202 payments, adding and removing services, and password changes. </li>
203 <li>Simple API available to write your own self-service pages or applications.</li>
206 <ul class="indented">
207 <li>Unlimited resellers with branded invoices, individual pricing and
208 payment gateways.</li>
209 <li>Virtualized reseller access allows resellers access to only their
211 <li>Flexible, fine-grained access control<br>
222 <img src="imgs/itexpo_best_of_show_2013_small.png" border=0 align="left" alt="ITExpo Best of Show">
225 <h6>Awarded Best of Show</h6>
226 <h4>ITExpo West 2013</h4>
227 <h4>ITExpo East 2010</h4>
228 <h4>ITExpo East 2009</h4>
233 <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
245 <!-- bring me back again soon
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251 <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
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254 <h5>Please support network neutrality</h5>
255 A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
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