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   3 <title>Billing, CRM, trouble ticketing and network monitoring - Freeside</title>
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  17                      <h6>We're exhibiting!</h4>
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  23                      <a href="http://www.cvent.com/events/wispapalooza-2012/event-summary-ce736389db2d4528ac9e70483f6a9abf.aspx" target="_blank"><img src="wispapalooza2012.jpg" border=0 align="center" alt="WISPAPALOOZA"></a>
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  26 <!--                 <h4>We're exhibiting!</h4> -->
  27                      <h5>&nbsp;WISPAPALOOZA</h5>
  28                      <h4>Booth #210</h4>
  29                      <h4>Oct 22-25, 2012</h4>
  30                      <h4>Las Vegas, Nevada</h4>
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  49           <td width="9" height="20">&nbsp;</td>
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  51             <h2>Freeside News...</h2></td>
  52           <td width="9" height="20">&nbsp;</td>
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  55           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  57 <!--
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  59                 <td width="115" align="right" valign="top"><b>Nov&nbsp;X&nbsp;2012:</b></td>
  60                 <td width="*"><a href="/blog/?p=XX">3.0 released</a></td>
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  64                 <td width="115" align="right" valign="top"><b>Oct&nbsp;19&nbsp;2012:</b></td>
  65                 <td width="*"><a href="/blog/?p=101">2.3.4 released</a></td>
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  69                 <td width="115" align="right" valign="top"><b>Oct&nbsp;3&#8209;5&nbsp;2012:</b></td>
  70                 <td width="*">Exhibited at <a href="http://itexpo.tmcnet.com/west12/">ITExpo West</a></td>
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  74                 <td width="115" align="right" valign="top"><b>Sep&nbsp;27&#8209;28&nbsp;2012:</b></td>
  75                 <td width="*">Exhibited at <a href="http://mum.mikrotik.com/2012/US/info">MUM (MikroTik User Meeting)</a></td>
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  79                 <td width="115" align="right" valign="top"><b>Jun&nbsp;3&nbsp;2012:</b></td>
  80                 <td width="*"><a href="/blog/?p=74">2.3.3 released</a></td>
  81               </tr>
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  83                 <td width="115" align="right" valign="top"><b>Mar&nbsp;28&#8209;30&nbsp;2012:</b></td>
  84                 <td width="*">Exhibited at <a href="http://www.wispa.org/ispamerica-2012">ISPAmerica</a></td>
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  87                 <td width="115" align="right" valign="top"><b>Mar&nbsp;15&nbsp;2012:</b></td>
  88                 <td width="*"><a href="/blog/?p=46">2.3.2 released</a></td>
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  91                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&#8209;3&nbsp;2012:</b></td>
  92                 <td width="*">Exhibited at Asterisk World / Internet Telephony Expo</td>
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  95                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&#8209;2&nbsp;2012:</b></td>
  96                 <td width="*">Exhibited at <a href="http://www.afmug.com/">Animal Farm</a></td>
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  99                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20&nbsp;2012:</b></td>
 100                 <td width="*"><a href="/blog/?p=40">2.3.1 released</a></td>
 101               </tr>
 102               <tr align="left" valign="top">
 103                 <td width="115" align="right" valign="top"><b>Oct&nbsp;10&#8209;12&nbsp;2011:</b></td>
 104                 <td width="*">Exhibited at <a href="http://www.wispa.org/?page_id=4766">WISPAPALOOZA</a></td>
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 120           <td width="384" bgcolor="#BEBDBD"><br>
 121             <h4>Freeside offers business solutions:</h4>
 122             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 123               <br>
 124               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 125               <br>
 126               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 127               <br>
 128               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 129               <br>
 130               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 131               <br>
 132               <br>
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 138
 139 <!--      <img src="imgs/freedom.gif" alt=" "> -->
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 143     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 144       <p>Freeside is the premier open-source billing, CRM, trouble ticketing, network monitoring and provisioning automation software for ISPs and WISPs, VoIP providers, CLECs, colocation and hosting providers and other online businesses.
 145       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 146         software for their automation needs.<br>
 147         <br>
 148         For complete, easy deployment and maintenance, Freeside is available on
 149         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 150 <!--
 151         <br>
 152 <b>Freeside's 100% web-based</b> user interface requires no
 153         client installation of any kind. Comprehensive customer <b></b>self-care
 154         and reseller interfaces empower your customers and resellers, and reduce
 155         your staffing costs.<b></b><b></b></p>
 156 -->
 157
 158       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 159
 160       <h6>KEY&nbsp;FEATURES</h6>
 161
 162       <h4><b></b>BILLING</h4>
 163
 164       <ul class="indented">
 165         <li> Flexible pricing and rating plans including anniversary billing,
 166           pro-rating, usage based billing and more.  Plug-in system allows easy
 167           addition of new pricing plans. </li>
 168         <li> VoIP rating and billing, including DID inventory, rate plans, free
 169           minutes, caps, and 800# billing.</li>
 170         <li> Real-time credit card and electronic check processing with all major
 171           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 172       </ul>
 173       <h4>TICKETING</h4>
 174       <ul class="indented">
 175         <li> Complete, integrated trouble ticketing system included, based on
 176           Request Tracker from Best Practical Solutions </li>
 177         <li> Auto-responds to customer email, assigns a ticket number and allows
 178           your staff to track requests collaboratively </li>
 179         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 180           customizable workflow, and more. </li>
 181       </ul>
 182       <h4>NETWORK MONITORING</h4>
 183       <ul class="indented">
 184         <li> Complete, integrated network monitoring system included, based on
 185           Torrus from K-Open GmbH</li>
 186         <li>SNMP discovery, collection and graphing</li>
 187         <li>95th percentile and volume billing</li>
 188       </ul>
 189
 190       <h4>CUSTOMER SERVICE</h4>
 191       <ul class="indented">
 192         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 193         <li>Customer self-care including invoice viewing, one-time and recurring
 194           payments, adding and removing services, and password changes. </li>
 195         <li>Simple API available to write your own self-service pages or applications.</li>
 196       </ul>
 197       <h4>RESELLERS</h4>
 198       <ul class="indented">
 199         <li>Unlimited resellers with branded invoices, individual pricing and
 200           payment gateways.</li>
 201         <li>Virtualized reseller access allows resellers access to only their
 202           own customers.</li>
 203         <li>Flexible, fine-grained access control<br>
 204         </li>
 205       </ul>
 206
 207     <br>
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 214             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 215           </td>
 216           <td>
 217             <h4>Awarded</h4>
 218             <h6>Best of Show</h6>
 219             <h6>Open Source</h6>
 220             <h4>ITExpo East 2009</h4>
 221             <h4>ITExpo East 2010</h4>
 222           </td>
 223
 224           <td>
 225             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
 226           </td>
 227         </tr>
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 234 </table>
 235
 236 <!-- bring me back again soon
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 241           <td BGCOLOR="#ffffff">
 242             <a href="http://www.savetheinternet.com/" target="_blank"><img src="http://www.savetheinternet.com/sites/sti/files/sti-button.png" alt="SaveTheInternet.com" border=0 /></a>
 243           </td>
 244           <td BGCOLOR="#ffffff">
 245             <h5>Please support network neutrality</h5>
 246             A neutral internet is critically important for independent businesses to compete fairly with incumbent telco and cable giants.
 247           </td>
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 252
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