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   4 <title>Billing, CRM and trouble ticketing - Freeside</title>
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  18                <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/" target="_blank"><img src="D02.gif" border=0 align="left" alt="Asterisk World"></a>
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  21                <h4>We're exhibiting!</h4>
  22                <h5>&nbsp;&nbsp;Asterisk World</h5>
  23                <h6>&nbsp;&nbsp;Internet Telephony Expo</h6>
  24                <h4>Jan 20-22, 2010</h4>
  25                <h4>Miami, FL</h4>
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  38           <td height="10">&nbsp;</td>
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  44           <td width="9" height="20">&nbsp;</td>
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  46             <h2>Freeside News...</h2></td>
  47           <td width="9" height="20">&nbsp;</td>
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  50           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  53                 <td width="115" align="right" valign="top"><b>Jan&nbsp;20-22&nbsp;2010:</b></td>
  54                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/digium-asterisk-world/">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  57                 <td width="115" align="right" valign="top"><b>Oct&nbsp;13-15&nbsp;2009:</b></td>
  58                 <td width="*">Exhibited at <a href="http://www.astricon.net/">Astricon</A></td>
  59               </tr>
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  61                 <td width="115" align="right" valign="top"><b>Oct&nbsp;11&nbsp;2009:</b></td>
  62                 <td width="*">1.9.1 released</td>
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  65                 <td width="115" align="right" valign="top"><b>Sep&nbsp;1-3&nbsp;2009:</b></td>
  66                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  69                 <td width="115" align="right" valign="top"><b>Feb&nbsp;2-4&nbsp;2009:</b></td>
  70                 <td width="*">Won Best of Show award and exhibited at <a href="http://www.tmcnet.com/voip/conference/east-09/digium-asterisk-world.htm">Asterisk World</a>/<a href="http://www.tmcnet.com/voip/conference/">Internet Telephony Expo</A></td>
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  73                 <td width="115" align="right" valign="top"><b>Feb&nbsp;1&nbsp;2009:</b></td>
  74                 <td width="*"><a href="demo.html">Web demo</A> updated to 1.9.0</td>
  75               </tr>
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  77                 <td width="115" align="right" valign="top"><b>Sep&nbsp;29-30&nbsp;2008:</b></td>
  78                 <td width="*">Exhibited at <!-- hmm a href="http://www.winog.com"/-->WiNOG</a></td>
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  81                 <td width="115" align="right" valign="top"><b>Sep&nbsp;23-25&nbsp;2008:</b></td>
  82                 <td width="*">Exhibited at <a href="http://www.astricon.net"/>Astricon</a></td>
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  85                 <td width="115" align="right" valign="top"><b>Sep&nbsp;16-18&nbsp;2008:</b></td>
  86                 <td width="*">Exhibited at <a href="http://www.tmcnet.com/voip/conference/"/>Internet Telephony Expo</a></td>
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  89           <td width="9" height="*" bgcolor="#A5A3A3">&nbsp;</td>
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  93           <td width="*" height="18" bgcolor="#A5A3A3">&nbsp;</td>
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 100         <tr>
 101           <td width="384" bgcolor="#BEBDBD"><br>
 102             <h4>Freeside offers business solutions:</h4>
 103             <p><a href="products.html">Billing and ticketing server appliances</a>: A complete solution including hardware, software and support.  Starting at $3450 shipped!<br>
 104               <br>
 105               <a href="services.html#install">Implementation service</a>: Installation and configuration on your hardware, integration with your processing and provisioning systems, and complete support to get you up and running.<br>
 106               <br>
 107               <a href="services.html#support">Support</a>: Support contracts offer trouble-free upgrades, customizations for your specific business needs and the ongoing help you need to make the most effective use of the software and your time.<br>
 108               <br>
 109               <a href="services.html#customization">Customization</a>: Is Freeside missing a feature crucial to you?  We offer cost-effective customization and integration services.<br>
 110               <br>
 111               <a href="services.html#training">On-site training</a>: A one or three day curriculum tailored to your needs.
 112               <br>
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 126             <img src="imgs/itexpo_best_of_show_2010.jpg" border=0 align="left" alt="ITExpo Best of Show">
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 129             <h4>Awarded</h4>
 130             <h6>Best of Show</h6>
 131             <h6>Open Source</h6>
 132             <h4>ITExpo East 2010</h4>
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 136         <tr><td>&nbsp;</td></tr>
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 140             <img src="imgs/itexpo_best_of_show.jpg" border=0 align="left" alt="ITExpo Best of Show">
 141           </td>
 142           <td>
 143             <h4>Awarded</h4>
 144             <h6>Best of Show</h6>
 145             <h6>Open Source</h6>
 146             <h4>ITExpo East 2009</h4>
 147           </td>
 148         </tr>
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 158     <td width="*" align="left" valign="top" STYLE="padding:4px;border-left:1px solid black"><h6>OPEN SOURCE FOR YOUR BUSINESS</h6>
 159       <p>Freeside is the premier open-source billing, CRM, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
 160       <p>Check out our online or downloadable <a href="demo.html">demo</a> and see for yourself why hundreds of companies have come to rely upon the Freeside
 161         software for their automation needs.<br>
 162         <br>
 163         For complete, easy deployment and maintenance, Freeside is available on
 164         a variety of <a href="products.html">server appliances</a>.  Or, for customers with existing hardware, <a href="services.html">implementation service</a> is also available.<br>
 165 <!--
 166         <br>
 167 <b>Freeside's 100% web-based</b> user interface requires no
 168         client installation of any kind. Comprehensive customer <b></b>self-care
 169         and reseller interfaces empower your customers and resellers, and reduce
 170         your staffing costs.<b></b><b></b></p>
 171 -->
 172
 173       <a href="demo.html"><img src="imgs/screen3.gif" alt="Demo" border="0" align="right" class="rightFloat"></a>
 174
 175       <h6>KEY&nbsp;FEATURES</h6>
 176
 177       <h4><b></b>BILLING</h4>
 178
 179       <ul class="indented">
 180         <li> Flexible pricing and rating plans including anniversary billing,
 181           pro-rating, usage based billing and more.  Plug-in system allows easy
 182           addition of new pricing plans. </li>
 183         <li> VoIP rating and billing, including DID inventory, rate plans, free
 184           minutes, caps, and 800# billing.</li>
 185         <li> Real-time credit card and electronic check processing with all major
 186           processing gateways.  Email, fax, printed and online invoicing.</div> </li>
 187       </ul>
 188       <h4>TICKETING</h4>
 189       <ul class="indented">
 190         <li> Complete, integrated trouble ticketing system included, based on
 191           Request Tracker from Best Practical Solutions </li>
 192         <li> Auto-responds to customer email, assigns a ticket number and allows
 193           your staff to track requests collaboratively </li>
 194         <li> Multiple queues, custom fields, templates, ticket associations, templates,
 195           customizable workflow, and more. </li>
 196       </ul>
 197       <h4>CUSTOMER SERVICE</h4>
 198       <ul class="indented">
 199         <li>Online signup page with immediate credit card authorization and provisioning.</li>
 200         <li>Customer self-care including invoice viewing, one-time and recurring
 201           payments, adding and removing services, and password changes. </li>
 202         <li>Simple API available to write your own self-service pages or applications.</li>
 203       </ul>
 204       <h4>RESELLERS</h4>
 205       <ul class="indented">
 206         <li>Unlimited resellers with branded invoices, individual pricing and
 207           payment gateways.</li>
 208         <li>Virtualized reseller access allows resellers access to only their
 209           own customers.</li>
 210         <li>Flexible, fine-grained access control<br>
 211         </li>
 212       </ul>
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